Allscape

The real version of the is:When we got to the property he asked us o convert a mister zone into a rotor zone to cover an area of recaptured lawn We positioned rotors in a triangle pattern to cover the concerned area, as well as the area the old misters covered When we were done, we showed him the working zone He agreed it covered the area adequately We also changed a solenoid My service tech manually turned on the zone to confirm that it was the correct zone he wanted us to address He said that it was, so we changed the solenoid This much work was done at the price he was bid After we completed that work, he said he was concerned about a leak in his waterfall After researching the waterfall leak, we came to find that there was a leak in the main line that he thought was the waterfall leak After repairing that leak, it came to our attention that there was a second main line leak, and we repaired that one as well Both of these leaks were repaired for free, no parts, and no labor was charged In conclusion, we did $of additional work for free on top of the $job we did When the customer called back, he showed me the heads he felt were to close together, and we offered to move them to any distance he choose for parts and labor He refused, and demanded that we do it for free By this time, my service tech had changed the solenoid in zone that he claims was bad for free At that point we left the property

Initial Business Response / [redacted] (1000, 5, 2015/06/13) */ we repaired some breaks along a fence line as requestedthe customer called to say that there was still more breaksI offered to come back out to repair the breaks for parts and labor, no service charge for returning to the property she refused and said she wanted us to repair the other breaks for freeI explained to her that if any of the repairs we made were faulty, we would repair those for free, but any new breaks would be charged for parts and laborshe then hung upat this point we are still willing to return to the property without a service charge and repair any additional breaks for parts and labor without any service charge to return to the property

Complaint: [redacted] I am rejecting this response because: The response from business is still inaccurate I don't know what he keeps referring to the main line leak The technician showed me one of the "leaks" that he discovered when he was trying to identify the faulty solenoid I informed him that this part of a drip hose line that was no longer in use and therefore some of the hosing had been cut away He and I walked back to the controller box and he manually turned off the valve that he had turned on This valve coincidentally is in a different casing then the faulty zonevalve so there was no need for the technician to be fiddling with that valve It is apparent that the business is not going to configure the sprayer heads to my satisfaction but I do insist that he cap off the mister valve which he was originally paid to do Sincerely, [redacted] **

The work we were contracted to do was completed We fixed the solenoid that was in question We also did more work fixing other leaks for free As I stated, we can move the sprinkler heads now that there is more pressure, but it will cost more than the original $bid because of more pats and labor needed

I have been a customer of Allscape for over years, as my sprinkler set up and close down company for each year, with no problems with the systemThis year, I needed to have my yard mulched and cleaned up and thought - why haven't I used Allscape! That's their 'main' service! Their price was very competitiveWhen I requested the quote, I specifically asked to have the weeds removed & preen the beds and on 3/18, Nick ***, the owner, emailed me he would do it for an additional $plus the initial quote of $After weeks, the weeds were back and looking like we had not just paid for this serviceI emailed Nick and told him we still have a lot of weeds and he replied 'weeding is something that is a continuous job there is no permanent cure, we can schedule another appointment to pull weeds plus per man hour' I then asked if there was a solution and was once again quoted pricingAs this was something that was included in his quote, I was shocked that he would request additional money for a service he was supposed to have already providedNeedless to say we had already decided to discontinue using their service with his abrupt & careless manner in servicing a long-time customerThis was in MayI had not been using the sprinklers during May and June as it wasn't necessaryIn early July, I turned the system back on and I realized that one of my sprinklers was 'watering my patio' I also noticed that the heads in the back were very low and not arcing correctly and therefore I had a small circle of green near the head and everything else was hayAs Allscape was the company that started up the system for the year, they are who I called for service, somehow thinking that they would back up what they didThey came out as scheduled and said both issues were just an adjustment on the headsI was charged for a service call of $but not charged for labor as they were there all of minutesI went out of town, and upon our return we had a week or so of rain so there was no need for the sprinklersWith the increased heat of the last couple of weeks, I turned the sprinklers back on only to find that the sprinkler was still spinning in a complete circle and dousing everything on the patioI emailed again on Thursday 7/to request a follow up visit as the problem was not resolvedI received a voicemail from Matt later that day to call to set up a service callI wanted to get a video of what was happening, so I finally got that this morning and returned the callIt was Nick's voicemailHe called me right backI told him that it was doing the same thing and he said that if it was an adjustment, there would be no charge, but if the equipment needed to be replaced, it would be a $service charge, the cost of the part and laborI said, if I would not be charged for a service call if it is adjustment only, why would I be charged for one if it is the part? He said because we've already been out there onceI said No you have not been backHe said, It was already fixedI said, No, it is not fixedHe said, WE ARE GOING TO TAKE YOU OFF OUR LIST AND WE WILL NO LONGER DO BUSINESS WITH YOU And hung upI am a business owner and immaturely hanging up on your clients is definitely not the way I do business if I want people to be satisfied with my business! His business has grown over the years and obviously no longer cares about how he treats his customersespecially one that helped him get where he is today, BEING A LOYAL CUSTOMER FOR OVER YEARS-- NOT ANYMORE