Allseason Contractors of NY, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
After *** comes and inspects my roof (as promised) and I get my warranty I will release my complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

That is fineBut the complaint shouldn't be posted until I have a response from the warranty coThat will happen next weekI can only fo9llow the direction given to me by *** warranty

I'm working with the customer to get them the warranty. The actual damage they sustained is caused by ice damming and isn't covered under the golden pledge warranty from [redacted]. Page 2 of the contract clearly states that ice related incidents are not covered. Regardless we have a good relationship...

with [redacted] and the warranty issue will be corrected shortly. I have spoken to her today. I did not realize that she still had not received the warranty and I'm in the process with [redacted] to correct that. I expect through our conversation that [redacted] will retract this complaint as I thought the warranty was issued and again the ice damming she sustained is not covered under any warranty. [redacted] would have to contact her Insurance Company to report the ice damage.Regards,[redacted]

Review: I had a [redacted] roof installed on my house and was never given the golden pledge warranty that I paid for. I have made numerous phone calls and emails and get no response. And now I have a leak that damaged sheetrock and floor.Desired Settlement: I want new sheet rock installed, taped and painted in all damaged areas. And a credit to get the flooring that was damaged. And the warranty that I paid for.

Business

Response:

I'm working with the customer to get them the warranty. The actual damage they sustained is caused by ice damming and isn't covered under the golden pledge warranty from [redacted]. Page 2 of the contract clearly states that ice related incidents are not covered. Regardless we have a good relationship with [redacted] and the warranty issue will be corrected shortly. I have spoken to her today. I did not realize that she still had not received the warranty and I'm in the process with [redacted] to correct that. I expect through our conversation that [redacted] will retract this complaint as I thought the warranty was issued and again the ice damming she sustained is not covered under any warranty. [redacted] would have to contact her Insurance Company to report the ice damage.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

After [redacted] comes and inspects my roof (as promised) and I get my warranty I will release my complaint

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

That is fine. But the complaint shouldn't be posted until I have a response from the warranty co. That will happen next week. I can only fo9llow the direction given to me by [redacted] warranty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,