I'm working with the customer to get them the warrantyThe actual damage they sustained is caused by ice damming and isn't covered under the golden pledge warranty from ***Page of the contract clearly states that ice related incidents are not coveredRegardless we have a good relationship with [redacted] and the warranty issue will be corrected shortlyI have spoken to her todayI did not realize that she still had not received the warranty and I'm in the process with [redacted] to correct thatI expect through our conversation that [redacted] will retract this complaint as I thought the warranty was issued and again the ice damming she sustained is not covered under any warranty [redacted] would have to contact her Insurance Company to report the ice damage.Regards,***
I'm working with the customer to get them the warrantyThe actual damage they sustained is caused by ice damming and isn't covered under the golden pledge warranty from ***Page of the contract clearly states that ice related incidents are not coveredRegardless we have a good relationship with [redacted] and the warranty issue will be corrected shortlyI have spoken to her todayI did not realize that she still had not received the warranty and I'm in the process with [redacted] to correct thatI expect through our conversation that [redacted] will retract this complaint as I thought the warranty was issued and again the ice damming she sustained is not covered under any warranty [redacted] would have to contact her Insurance Company to report the ice damage.Regards,***