AllSource Telecom

Review: We have used Allsource as our telecommunications company for over 10 years. Last fall we started the process to upgrade our system because we could no longer get maintenance coverage on our old system which we had through Allsource. Our system was evenutally installed in February. We had some initial issues getting things running but eventually the system seemed to be working okay for us. Since that time we have spoken with, sent emails and left messages to have bills and charges corrected and the access software installed. Finally in September we got the charges corrected and were told we would have someone out to install our software. We contacted them with several days that would work and have since that time left more messages and emails and as of today 10/17 we still do not have our software installed. We cannot access the system to change messaging information or monitoring any of the services that we were supposed to get with the new system. At this point we will not be using them in the future but feel we are stuck with this system at this time.Desired Settlement: Ideally I would like to discontinue service with them and have the pay for any charges that I would incur from getting a new system installed with another company.