Allstar Collision Center

Revdex.com:This is not accurate, they did charge me for a tow, for an alternator I did not need I have a receipt I never picked up vehicle early they never completed the job at all and have pictures and written statement from another body shopThat also called them to complain I never damaged any loaner vehicle / that was also an old work truckEverything stated in they're statement is 100% dishonestI also have other letters to prove I did not need an alternator And they damaged my steering column on my truck which was never repaired or replaced properly, and the frame repair that I paid for was not repaired properlyRocker panels and cab corners were not replaced as agreed toAnd the entire interior of the truck was completely damaged due to over spray and dust that was left over from all starI called the owner several times as well as other shops called [redacted] the owner as wellAnd all I've received was him hanging up the phone on me I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

IN RESPONSE TO THE COMPLAINT FROM [redacted] 1) ALLSTAR NEVER GOT THE OPPORTUNITY TO COMPLETE REPAIRS TO HIS VEHICLEHE ASKED IF HE COULD PICK IT UP EARLY AND FINISH AT A LATER DATE SO HE COULD SAVE MONEY TO COME BACK AND COPLETEWE ALLOWED THIS AND ONLY CHARGED FOR REPAIRS COMPLETED.2)HIS VEHICL HAD A HARD TIME RUNNING AND STARTING WICH HE STATED HE HAD SOMEONE ELSE LOOK AT THE PROBLEM BUT DIDNT FIX PROPERLYWE WERE THEN ASKED TO LOOK AT THE PROBLEM AND TAKE CARE OF ITWE TESTED THE VEHICLE ELECTRI SYSTEM AND FOUND HIS ALTENATOR WAS NOT PUTTING OUT ENOUGH POWER AND NEEDED TO BE REPLACEDMR [redacted] WAS ADVISED AND HE GAVE THE OK TO REPLACE.3) WHEN WE DID PERFORM A TOW FOR HIM IT WAS AT NO CHARGE.4)MR [redacted] WAS PROVIDED WITH A LOANER VEHICLE WHILE HIS CAR WAS AT THE SHOP AT NO CHARGE TO HIM SO HE COULD GET TO WORK, THAT LOANER WAS RETURNED WITH A BLOWN TRANSMISSION AT THE END.5) THERE WAS AN ALTERCATION WHEN HE CAME TO PICK UP HIS VEHICLE CAUSE HE DID NOT BRING ENOUGH MONEY AND SAID WE SHOULD RELEASE HIS VEHICLE FOR WHAT HE COULD AFFORD AND NOT THE AMOUNT OWED.6)WHEN HE WAS ASKED ABOUT THE LOANER VEHICLE HE STATED THAT HE WOULD ABSOLUTELY NOT PAY FOR ANY DAMAGES.ANY FURTHER QUESTIONS PLEASE CONTACT ME [redacted] ###-###-####Allstar Collision Center [redacted] , MA ***###-###-####

Revdex.com:This is not accurate, they did charge me for a tow, for an alternator I did not need I have a receipt.  I never picked up vehicle early they never completed the job at all and have pictures and written statement from another body shop. That also called them to complain.  I never damaged any loaner vehicle / that was also an old work truck. Everything stated in they're statement is 100% dishonest. I also have other letters to prove I did not need an alternator.   And they damaged my steering column on my truck which was never repaired or replaced properly, and the frame repair that I paid for was not repaired properly. Rocker panels and cab corners were not replaced as agreed to. And the entire interior of the truck was completely damaged due to over spray and dust that was left over from all star. I called the owner several times as well as other shops called [redacted] the owner as well. And all I've received was him hanging up the phone on me. 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

IN RESPONSE TO THE COMPLAINT FROM [redacted]1) ALLSTAR NEVER GOT THE OPPORTUNITY TO COMPLETE REPAIRS TO HIS VEHICLE. HE ASKED IF HE COULD PICK IT UP EARLY AND FINISH AT A LATER DATE SO HE COULD SAVE MONEY TO COME BACK AND COPLETE. WE ALLOWED THIS AND ONLY CHARGED FOR REPAIRS COMPLETED.2)HIS...

VEHICL HAD A HARD TIME RUNNING AND STARTING WICH HE STATED HE HAD SOMEONE ELSE LOOK AT THE PROBLEM BUT DIDNT FIX PROPERLY. WE WERE THEN ASKED TO LOOK AT THE PROBLEM AND TAKE CARE OF IT. WE TESTED THE VEHICLE ELECTRI SYSTEM AND FOUND HIS ALTENATOR WAS NOT PUTTING OUT ENOUGH POWER AND NEEDED TO BE REPLACED. MR. [redacted] WAS ADVISED AND HE GAVE THE OK TO REPLACE.3) WHEN WE DID PERFORM A TOW FOR HIM IT WAS AT NO CHARGE.4)MR. [redacted] WAS PROVIDED WITH A LOANER VEHICLE WHILE HIS CAR WAS AT THE SHOP AT NO CHARGE TO HIM SO HE COULD GET TO WORK, THAT LOANER WAS RETURNED WITH A BLOWN TRANSMISSION AT THE END.5) THERE WAS AN ALTERCATION WHEN HE CAME TO PICK UP HIS VEHICLE CAUSE HE DID NOT BRING ENOUGH MONEY AND SAID WE SHOULD RELEASE HIS VEHICLE FOR WHAT HE COULD AFFORD AND NOT THE AMOUNT OWED.6)WHEN HE WAS ASKED ABOUT THE LOANER VEHICLE HE STATED THAT HE WOULD ABSOLUTELY NOT PAY FOR ANY DAMAGES.ANY FURTHER QUESTIONS PLEASE CONTACT ME [redacted] ###-###-####Allstar Collision Center[redacted], MA [redacted]###-###-####