Allstar Metro Movers

DO NOT USE THIS COMPANY. When I first scheduled my move I made sure to check that they would wrap up all my furniture to ensure a save trip from my old apartment to my new one. They obviously didn't wrap it up as all my nice wood furniture (coffee table, dresser, bed, tv stand, etc.) has all the edges completely scraped up and probably ruined. They also managed to break a build in light fixture on my ceiling. When I confronted them about the light it took a month and a half to get solved and they're only sending me $20 - not nearly enough to fix this sort of light fixture. SAVE YOUR FURNITURE AND USE SOMEONE ELSE!

Will never use this company again, a lot of my furniture is damaged. I have filed a police report regarding a theft from my home while movers where there. Allstar Movers claim, I, the victim will have to take a polygraph test., have been waiting for a call from them but have heard nothing. Nice scare tactics however did not work, their movers are shady as ever. I will be following up with them.

Thank you Allstar Metro Movers! I only wished I had read this review, I will write one to help anyone in need of movers. [redacted], one of Allstars, moving men, was so professional, so efficient, courteous, carefull, I could not be happier, thank you so much for your help in my move!! From first contact with the agent, to [redacted], please do yourself a favor, call Allstar Metro for your next move!! Thanks to you all...

[redacted] is a VERY rude person that hung up on me twice when I was trying to speak to her about an issue with the movers. Their movers are lazy, told my daughter they weren't "feeling" the move & would need to take a rest. Of course, they charge by the hour! They are supposed to be proffesional movers & it is taking them 6 hours to load a one bedroom apartment! STAY AWAY FROM THIS MOVING COMPANY!!!!

Review: I hired this moving company to move my belongings. After the move, before signing the paper regarding no damage, I asked the employee (driver) what if I find damage later or while unpacking. He stated that it was all covered and to just call the office. My mattress was placed in front of my nightstand, completely blocking the view. After moving the mattress I found that one handle was broken off of the nightstand and had been placed in the drawer, as well as scratches all along the front of the nightstand. When I called Allstar Movers I was told that they hire contractors to do the work and that I was given wrong information and even though it was obvious that the movers were aware they had broken it, after signing the paper Allstar movers will do nothing for me regarding the damage. The damage is not extensive but AllStar Movers shows total disregard for the actions of the people that were working for their company.Desired Settlement: I want to be reimbursed for repair or replacement for the damage.

Business

Response:

The subject service was performed based upon a written contractual agreement titled: Moving Service Agreement. Prior to the start of work the customer executed a copy of the agreement. Paragraph 2 of the Agreement specifically states: "Movers are not representatives or agents of the Company. Promises made by the Movers cannot and shall not obligate the Company in any way." Paragraph 6 specifically states: "Any claims of damage not made immediately upon completion of the moving service and specifically noted on the face of this Agreement shall be null, void and of no force nor effect." No notations were made on the face of the contract.

As it relates to the claim of a broken night stand handle, the movers indicated that the when they began moving the night stand the handle was completely loose and they placed it in the drawer of the night stand. They did not break the handle and it is likely that the handle is not broken but missing an attachment screw. In either case this constitutes pre-existing damage for which Allstar is not responsible.

Concerning the claim that a mattress was placed in front of the night stand, this is accurate as the customer indicated that she did not require the movers to reassemble the bed.

As it relates to alleged scratches on the front of the night stand, the night stand as padded with moving pads throughout the moving process. Additionally, again, no notations of such damage were noted on the face of the contract.

At the time customer scheduled service she received a written service confirmation agreement. Customer responded to the confirmation acknowledging that she accepted the terms of the confirmation. The confirmation document specifically states: "We provide $2,000,000.00 general liability insurance coverage and industry standard insurance coverage of $.60/lb (sixty cents per pound) per damaged item. If

you are interested in additional coverage and/or full repair and replace insurance coverage, please log on to: [redacted] ###-###-#### –or- [redacted] ###-###-####. Customer has indicated that she did not purchase full repair and replacement insurance.

Although Allstar Metro Movers has no legal obligation to reimburse this customer for the alleged damage. Allstar will agree to reimburse her based upon the amount set forth in the Agreement. We will reimburse her $0.60/pound X 25 pounds = $15.00. Upon payment the night stand will become the property of Allstar. Customer can contact our customer service manager at ###-###-#### to arrange for delivery of payment and pick-up of the night stand.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] This response/offer of $15.00 and you then own the furniture is an insult.

Regardless of who you put in to complete the work, they are arriving in a

truck with your name on it and accepting payment for you. You should,

as a responsible business owner, have a process in place in which the

Regards,

This response/offer of $15.00 and you then own the furniture is an insult. Regardless of who you put in to complete the work, they are arriving in a truck with your name on it and accepting payment for you. You should, as a responsible business owner, have a process in place in which the people that you send to do a job, have had some kind of training or orientation in place so that your customers are not told that they can make a claim after unpacking if damage is discovered. These people were representing your company, you put them in place, yet now you claim no responsibility for doing so. Also, regarding a loose handle. The handle did not fall off, it is evident that the front of the nightstand was bumped against something and the handle is broken completely in half. The movers were fully aware it had broken and then they placed it in the drawer. This piece of furniture was NOT wrapped, however there was a blanket wrapped around the top 3/4 of the dresser. You stated that the movers noted this supposedly loose handle and that it fell off and was placed in the drawer. If this was the case, and you claim that the people you sent to do this job follow all of the rules, why was this damage not noted on my paperwork? There was a crack in my bed frame and upon arrival one of the movers inspected all of my furniture and alerted me to the damage before moving anything. Why would he have noted that damage and not have noted that the front of my nightstand was all scraped up? And even with him having shown me the cracked bedframe, he did not note that on the paperwork as he should have. I have attached pictures that clearly show that the nightstand front was scarped and scratched. All of the handles and the top front of the wood are scraped as well as the broken handle. Your customers deserve better.

Allstar Metro movers should change their name to Super Movers. I hired them to move us to our new home and the entire experience was wonderful. We had to reschedule and they went out of their way to accommodate our change. All of the movers were very polite and worked very hard and fast. They made us feel like they really appreciated our business. They were careful moving all of our furniture and other things so nothing was damaged. The move went very quickly. We are happy that we found Allstar Metto Movers. We would like to thank their office staff and movers for a wonderful experience.

I recently had the pleasure of using Allstar Metro Movers for the move to my new home. From my first call to them I knew I had the right company to use. The woman I spoke with ([redacted]) asked relevant questions and provide me with service options. They sent me a confirmation before my move day the outlined all of the pricing. Unlike other companies I have used there were no hidden charges, if fact, there were no extra charges for stairs, fuel, large furniture, appliances, stretch wrap, etc. I received a call the day before my move and was advised of the 2 hour window for arrival of the movers. It was nice not to have to wait around all day waiting for movers. The moving crew guys were professional, pleasant, careful with my furniture and very quick. I was very happy with the entire experience from start to finish. The pricing was extremely fair for the level of professionalism and service. This is the only company I would use for moving service.

Review: I hired Allstar Metro Movers to complete a move on Sunday, December 14, 2014. I originally spoke with one of the co-owners, [redacted], who gave me a phone quote for 3-4 hours of service, and did not send someone in person to do a visual inspection. I inquired about whether I had to disassemble and wrap any furniture items, but was told that I did not need to disassemble or pack the large items because they had materials they would bring to do it. I did not realize until they arrived that none of my items would be packed with proper protective materials, but instead, they just put loose blankets on top of items before putting them in the back of the trailer. Throughout the day, the movers carelessly scratched and scraped my furniture, loaded fragile boxes on the bottom and left items unattended in parts of the complex instead of loading them into the trailer. They were unorganized, took extensive breaks and ultimately took an additional 3 hours to complete their work. Upon delivering my items, I noticed damage to several pieces, which I called to discuss directly with [redacted]. He refused to accept any responsibility for the items, even though his employee indicated that he could repair the damage he caused the following day. I never heard back from their mover again, but I did have several exchanges with both [redacted] and [redacted] about the way the situation was handled and my disappointment with the service I received. Instead of reaching a rational solution with them, they refused to offer any reasonable repair to my items, fabricated statements about the move and the condition of my items, and refused to provide me with the information about their insurance carrier so that I could attempt to file a claim. They also argued with me about waiving the purchase of additional insurance, which does not absolve them of liability for minimal reimbursement of .60 per lb of items that were damaged. I estimate the total weight of my damaged items to be about 1000 lbs. My expectation with this company was that my items would arrive in the exact same condition that they were when I moved out, but I have been left disappointed with everything they have done. No one should have this type of experience, and this company should not be allowed to handle other people's items if they do not know how to treat them properly.Desired Settlement: I would accept a refund of the services or reimbursement for the damages to my items in the amount of $600.

Business

Response:

Outlined below please find our response to the allegations asserted by complainant in the subject claim.1- Complainant states that I gave him "a phone quote for 3-4 hours of service and did not send someone in person to do a visual inspection." First, intrastate moving companies traditionally do not conduct on-site estimates for apartments or homes less than 1600 square feet. Additionally, complainant did not request an on-site inspection and estimate. Second, complainant was not given a "phone quote." When he inquired as to the anticipated length of time to complete service I specifically told him that I could not provide an accurate window and that I could only advise him as to what the [redacted] time estimating chart indicated predicated upon the size of his dwelling and the logistical information that he had provided. It should be noted that the information that complainant supplied in an online quote request via our web site included inaccurate and misleading information that severely impacted not only the estimated amount of time but the actual length of time required to complete service for him. Attachment #1 is a copy of the first page of the quote request as displayed on our web site. Please note that the tenth question clearly asks: "Can we park within 120' (48 paces) of your door?" Attachment #2 is a copy of the complainant's quote request submittal. Please note that on the thirteenth line on the right of the form complainant indicated "yes." The reality is that all of his large furniture items could not be safely moved down two flights of stairs from his 3'd floor apartment to the closest access point that was over 120', It was, in fact, necessary for the movers to navigate a hallway, two sets of steps, cross the length of the parking garage, use a freight elevator to ground level then dolly the furniture 50' to the moving vehicle a total of approximately 767' (see attachment #3) Additionally, two days prior to the moving service complainant received a written confirmation document (see attachments #4a & 4b) that clearly states: "Allstar will endeavor to provide the appropriate sized vehicle, crew size and allotted service time based solely on the information you, the customer, have provided to us. There is no guarantee of completion of service in only (1) trip nor the amount of time that it will take to complete service." Furthermore, prior to the start of moving service the lead mover contacted me and advised that the loading portion of the service could potentially take six to seven hours due to the terrible logistics. The lead mover was instructed by me to advise complainant of his time estimate, which he did.2- Complainant states that: "I inquired about whether I had to disassemble and wrap any furniture items, but I was told that I did not need to disassemble or pack the large items because they had materials they would bring to do it. I did not realize until they arrived that none of my items would be packed with proper protective materials, but instead, they just put loose blankets on top of the items before putting them in the back of the trailer." Claimant was advised that the movers could disassemble and reassemble any items that he requested them to. Claimant did not request "packing" service and there was no discussion concerning packing service. Complainant's furniture items were padded with industry standard heavy weight moving pads that were held in place as needed by mover's rubber bands. The items were secured in the trailer with bungees and ratchet straps in the normal fashion.3- As it relates to complainant's allegation that the "movers carelessly scratched and scraped my furniture," paragraph 6 of the contract that the claimant signed specifically states: "Any claims of damage not made immediately upon completion of the moving service and specifically noted on the face of this Agreement shall be null, void and of no force nor effect." (see attachment #5b). Upon review of the face of the Agreement (see attachment #5a) you will note that the only notation indicates damage to a piece on the back of one dresser.4- Complainant states that the movers took excessive breaks and ultimately added 3 hours to the completions of the job This is patently false! First, I was personally in contact with the lead mover throughout the entire move. The truth is that the movers did not take a single break. In fact they only drank water during their long walks between moving items over 767' and their return walks to retrieve another item. Based upon the [redacted] time charts the movers actually completed service is less time than the national average!5- Complainant states: "Upon delivery my items I noticed damage to several pieces ..'' Again, there is no notation of damage to several pieces on the face of the contracts pursuant to the required terms of the contract. Complainant further states: "I called to discuss directly with [redacted]. He refused to accept any responsibility for the items . ." I refused to accept responsibility as it relates to alleged damage to any particle board/OSB furniture items because responsibility and liability was waived by complainant by his signature of a document titled: "Release of Responsibility," specifically the section titled: ''Above and Beyond." (see attachment #6) Complainant further states that: "...his employee indicated that he could repair the damage he caused the following day, I never heard back from the mover again ..." The mover agreed to repair, at his discretion, a 1" x 2" piece of veneer and he did send complainant a text message in an attempt to arrange an appointment for the repair. To date the complainant has failed to respond. The mover is currently attempting to obtain a copy of his text messages from Verizon to substantiate his communication attempt.6- As it relates to complainant's allegation that no reasonable solution to the matter was offered by Allstar. please be advised that on [redacted] complainant directed email correspondence to [redacted], CEO of Allstar Metro Movers wherein he requested $300.00 as a compromised settlement. On 12/23/14 [redacted] responded via email with a counter offer of $125.00. Clearly a solution to the matter was in fact offered,7- Complainant states that we refused to provide him with our insurance carrier information. This is correct. Complainant's claim is not covered by the general liability insurance. It is, in fact, an issue of diminished value coverage. Such coverage by the company is, as he states, limited to sixty cents per pound for items that are not excluded from liability. This coverage is provided by the company not the company's general liability insurance carrier. Complainant was fully aware of the limit of coverage by virtue of his receipt and his acknowledgement and acceptance of a confirmation document that he received two days prior to the actual move date (see attachments 4a & 4b)In conclusion, complainant entered into a contract titled: Moving Services Agreement (see attachment 5a & 5b). Paragraph 4 clearly defines the limits of liability and coverage for damaged items. Paragraph 6 clearly states that claims of damage must be specifically noted on the face of the contract. The "Releaseof Responsibility" document signed by complainant (see attachment 6) excludes liability of the Company for furniture items of particle/OSB board composition. Complainant has previously indicated, and the movers have verified, that nearly all of complainant's furniture is of particle/OSB board composition for which the Company has been held harmless by complainant. Complainant received and paid for eight hours of moving service.On 12/23/14 customer submitted a written settlement proposal based upon payment of $300.00. In an effort to settle this matter, Allstar Metro Movers will agree to a settlement predicated upon payment of this amount and upon prior execution by customer of a Settlement Agreement and Release Of Claims document prepared by our attorney with the document remaining unmodified by complainant. Offer and acceptance of the aforementioned terms shall not be construed in any manner as an admission of any liability by Allstar Metro Movers, LLC or affiliated persons. Failing acceptance of the above outlined settlement and release by customer, Allstar requests binding arbitration under Revdex.com Rules of Arbitration.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After much consideration and investigation, I have determined that the response from [redacted] is not an acceptable nor reasonable resolution to my complaint. I have collected several photographs and documented the issues that I have addressed earlier. I cannot agree to terms that do not recognize the full amount of damage to my items, even if I am only entitled to recover the diminished value of my items. Also, I take issue with the information included in the response from Allstar that was patently false. I have compared my phone records with the statements made by [redacted], and can show that I did not receive any text messages or calls to repair my damaged items. I refuse to accept their account of the dispute when their recollection of the events is simply wrong.As a result, I am only willing to accept a settlement on their terms for no less than $600. Otherwise, I will proceed with filing a complaint in [redacted] to resolve the dispute for the full amount of damages to be determined by the judge, which will also include court costs. Regards,[redacted]

Business

Response:

Allstar Metro Movers, LLC (Company) rejects Mr. [redacted] (Complainant) counter offer. The Company's initial settlement offer is hereby rescinded and of no further force nor effect. The Company hereby requests that this matter be heard at Revdex.com arbitration pursuant to the Revdex.com binding arbitration rules and guidelines. Being that Complainant is an attorney, he clearly read and was able to comprehend the terms and conditions of all of the documents that governed the transaction and has elected to disregard them. Demand is herby made of the Complainant that prior to arbitration he submit all alleged photos and sales receipts that include manufacturer model and item numbers for all alleged damaged items EXCLUDING items of particleboard/OSB composition as such articles were disclaimed by the Company and a written release of liability was granted by complainant.Company is fully prepared to respond to and answer any summons and complaint that Complainant wishes to bring in a court of competent jurisdiction. Additionally, Company, through it's attorney, will be filing a complaint with the State Bar of Arizona for Complainant's violation of ER 8.4 Rules of Professional Conduct.

Allstar Metro Movers is remarkable. After our previous movers who we booked and paid a deposit for weeks in advanced bailed on us the day before our scheduled move, Allstar Metro Movers came to the rescue. We called Allstar Metro Movers the day before our move and scheduled them for 8:30am. We were extremely grateful. Thanks to E.J. and Anthony who showed up promptly at 8:30am very respectful of our belongings and completed said job within the scheduled period of time. We would recommend Allstar Metro Movers to anyone.

Moved on Friday, April 10th and had a wonderful experience. From, Jan, the lady who answered when I called to the wonderful movers who were both efficient and courteous, my experience has been first rate. I would definitely use this moving company again. The movers went up flight of stairs to the 2nd floor and didn't even bump a wall or make one nick. They even helped us with rearranging a few items we had already moved. FANTASTIC service!

Most reviews for any business seem to be just a complaint board by those with too much time on their hands. We wanted to give a big positive shout out for Allstar Metro Movers. We decided to call Allstar after reading some of the over 100 customer reviews posted on their web site. We spoke to [redacted] a wonderfully polite and informative relocation specialist who helped us to schedule everything and also provided some insightful information about the moving process. Shortly after our phone conversation we received confirmation documents via email that outlined absolutely everything and also included more helpful tips on preparing for the move. The day before our move we received a phone call from their dispatcher who told use what the two hour window of arrival for the movers would be - a nice heads-up considering one of the utilities gave us an eight hour window! On the day of our move the crew leader called to let us know that they would arrive within 30 minutes - right on time. Upon arrival the movers introduced themselves and conducted a walk around we me then gave us an overview of what the plan of attack would be. Throughout the day they were very polite and respectful. They used extreme care moving our items. There wasn't one new scratch or ding on anything. We were amazed at how organized and fast they were able to move in 112 degree heat. They only took a couple breaks to drink water and a sports drink. They worked like an well oiled machine. Even though it was a very long day moving the crap from our 3200 square foot home the movers remained cheerful and accommodating. When they finished they thanked us both and provided us with a copy of the contract. Naturally we were happy to give them a healthy tip for all of their hard work and courteous treatment. We cannot express how pleased were were with the wonderful moving experience that Allstar Metro Movers provided. Without hesitation we recommend this company to everyone.

We just used Allstar Metro Movers last week to move us out of our home into a storage facility. The process was simple with very reasonable rates for the move. Doug was responsive and extremely helpful in making recommendations for the move while very responsive to my request. We received the confirmation call as promised the day before the move and a call by the driver one hour before arrival on moving day. Scott and Albert were excellent and efficient with extreme care for our belongings. I will definitely use this company for my move out of the storage facility to our new home.

Review: Damaged to pieces of my furniture and items missing from deliveryDesired Settlement: Refund my moving charges or repair my furniture and deliver missing weights

Business

Response:

Our office contacted customer by phone today. We have located the missing weights in our vehicle. An appointment to repair a sectional sofa corner, a chipped wood area and to deliver the weights has been scheduled for 02/06/16 at 10:30 am.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I hired Allstar Metro Movers to move me today. No one called me the day prior to confirm our move, as they had the wrong phone #. We contacted them early this morning & was told that our move was no longer at 8:00 am, it would not be 1:00 to 3:00 pm. I received a phone call from [redacted] @ 12:00 pm, stating that is still in East Chandler & that the move they were on their customer was not honets about how much stuff they were moving: Which in turn delayed my move. Obviously that should not be my problem, but evedentially it is NOW! [redacted] explained that he would not be here to move us until 4:00 pm, the problem with that is we have to turn in our keys today by 5:00 pm, otherwise be charged an extra days rent. Which is find to be compete Bull%&$@!

So I called the office & spoke with the owner: (Female). She refused to give a discount & stated that we would be moved today. She had a snippy attitude & I do not think she knows how to treat her customers. She has ZERO RESPECT & honestly needs to take some classes on how to operate a business properly. I would definately pass up this Company, as you will get the same treatment as I did! THERE ARE TOO MANY OTHER MOVING COMPANIES IN THE VALLEY: SHOP AROUND & PASS UP Allstar Metro Movers as they have no idea how to actually get to their jobs to get their job done! If you want to have a NIGHTMARE OF AN EXPERIENCE, GO AHEAD I DARE YOU: Higher them & you will find out that they are the worst moving company out there!