Allstate Appliance, Inc.

This is blatant misuse of the truth in regards to Allstate Appliance and their staff.  It is unfortunate that I had to take this issue to this extreme, but they left me with no other options!  This is the 2nd full set of appliances that I have purchased from them in the last 4 months and you would think they would have wanted to make a repeat customer happy knowing we have another home to purchase a whole set of appliances for in 2 weeks.  I always like to do business with local companies when possible and find it terribly unfortunate how this issue was handled. 
 
I have attached the invoice from when the driver dropped the (2) Summit refrigerator drawers.  I have highlighted the drivers signature on the bottom of the invoice as wells as his notes saying there was a noted dent in the door of one of the units.  Second set of drawers were delivered undamaged and no problem there. Allstate Appliances has never called me in regards to my refund,
nor did I ever made any physical threats to anyone, especially not to our six foot three, 250 pound salesman! Very disappointing they would fabricate such a outlandish statement! They have our credit card info and told me they would not refund!!!! After looking on line at many other bad reviews and no calls back I contacted my credit card company for resolution.

In a 2nd response to complaint id#[redacted] the stance from Allstate Appliance stays as stated previously. Allstate Appliance will gladly refund Mr. [redacted] money in exchange for the product back in a non damaged fashion. Allstate Appliance will not however pay for a wall that was damaged prior to us ever going to the home which is clearly shown from the picture. Cutting the wall was clearly done many years ago and duct taped by others not by Allstate. The simple fact that Mr. [redacted] was requesting 2500.00 and is now requesting far less money in our opinion proves that he received what he paid for no more or less. The apology he is asking for should be to us from him. Allstate never threatened Mr. [redacted] person or well being which is exactly what he did to our representative on the phone.Allstate will again more than gladly refund Mr. [redacted] money with the return of the microwave in working condition but will not be strong armed into paying for something we simply did not do.

EVEN HERE THEY DARE TO LIE!!!! I have signed paperwork from the delivery person that this is a open box with no registration paperwork, if needed I can provide it for you here. When you purchase an item for $5000 you want the item to be in box when delivered with all ORIGINAL paperwork included so that we can register the product online, and not be asked to download the manual online if needed. I would never have purchased from Allstate if I knew this would happen. If Allstate had ordered all my appliance at time of purchase this would never occur, Garon (sales person) told us at time of purchase EVERYTHING will be delivered on time cause we paid 30 days in advance. No WORRIES he told us. Again Allstate are lying to cover them self about me going to their office when they had a closed door meeting. Mike S[redacted] sad in his office when I arrived and he had the WORST attitude when he saw me, cause he was out of answers and had no idea when stuff would deliver. And if Allstate think that a new home owner that just moved in with 2 toddlers in their new home with no appliance who calls the retail office to get answers on ETA when the appliance will arrive, and there is absolutely NO answer or idea from Allstate, if they think that is a harassment and not a worried customer who need to be taken care of, and not be kicked out of the office, I really feel sorry for this business.
Unfortunately Allstate appliance is lying again, and is trying to cover them self.  SHAME ON YOU!!!!!

I noticed the scratch 3 hours after the install and sent a picture text to the delivery man and called the salesman.  They informed me that they would take care of it.  I didn't hear anything from management so I then started my 8 month's of calls to the owner/manager, Scott C[redacted]. He agreed to pay for the repair and never followed through.  I talked to him several times and he said he was sorry and couldn't believe the office had not sent out a check.  Time continued to go on and on and he still has not followed through on his promise to me to pay the $150.00.  To think I gave them my business from out of town and even the owner hasn't followed through.  Shameful !!

To: Revdex.com

      Mr. and Mrs. [redacted]

From: [redacted], President Allstate Appliances

Again, I will reiterate our position regarding the [redacted] transaction: 1. The hood you received was NEW. Complaints about the scratches were made after your installer installed the hood. If you noticed damage to the hood prior to installation, you should have contacted us immediately and should not have installed a damaged hood.  2. You were delivered the range for which you paid, a floor model range that was significantly discounted. We offered to take the range back, but you chose to have it installed in your home, and then refused to pay the balance of your charges. 

In order to resolve this issue, we are willing to take back all the appliances and give you a full refund. 

Additionally, we believe that Mr. and Mrs. [redacted] have committed a criminal act by keeping items for which they have not paid in full, and we are considering a lawsuit unless the [redacted]s either pay for the balance of their order or return the products. 

Customer satisfaction is extremely important to Allstate Appliances, but the [redacted]'s complaints are outrageous and completely unfounded. Allstate Appliances has offered to take the appliances back and refund the [redacted]s their money. In our estimation, this is all we can do to resolve this matter. It is our expectation that the Revdex.com will find this matter closed. 

Sincerely, 

President, Allstate Appliances

Several items that Mr. A[redacted] ordered were, unfortunately, on back-order by the manufacturer.  We delivered the items we were able to get, and assured Mr. A[redacted] that as soon as we received the back-ordered items from the manufacturer, we would get them to him as soon as possible....

 Neither Allstate Appliances, nor any other appliance company, for that matter, has any control over back-ordered items.  We are all at the mercy of the manufacturer.  We repeatedly tried to explain this to Mr. A[redacted], but this made no difference.  There was only one available cooktop of the kind he ordered in the entire country, located in Las Vegas, NV.  Allstate Appliances, at our own expense, paid one of our drivers to make a special trip to Las Vegas to pick up that cooktop, bring it back to Phoenix, and deliver it to Mr. A[redacted]. This cooktop would normally sell at $5,500.00, but as a gesture of good will, we discounted the price to $4,900.00. The cooktop was brand new, never used, and never installed.  It had to be removed from the box in order to fit into the driver's car.  He did wrap the cooktop in Nutribon protective wrapping so that no damage would occur while in transit to Mr. A[redacted]'s residence.  It is possible that the manual may have been left in the box.  If that's the case, a manual can be downloaded directly from the manufacturer's website.  As for the other items remaining on Mr. A[redacted]'s order, there was nothing left for us to do but wait to receive them.  During this process, Mr. A[redacted] continued to call multiple times a day to harass us about the back-ordered items.  At one point, he event barged into a closed door conference call meeting to harass our general manager, Michael S[redacted].  He happened to be on a conference call with BSH, the manufacturer of the back-ordered items in question.  It was learned that the reason for the back-order was a fire in the factory that produced the glass for the cooktops.  Mr. A[redacted] was belligerent and refused to leave the office.   It became clear that none of the efforts we had made so far or any we could make in the future would satisfy Mr. A[redacted], and we are no longer willing to contend with Mr. A[redacted]'s behavior.  We have refunded the money for the remaining items.  Our BSH rep, Ric C[redacted], can provide a letter attesting to the fact that the cooktop we delivered to Mr. A[redacted] was brand new, in the box, and that the other items were, indeed, back-ordered.

When delivering and installing appliances in a customer's home, every effort is taken to protect the flooring, cabinetry, and surrounding areas from damage.  At the end of the installation, the homeowner is asked to inspect the appliance and the work that was done.  It is the customer's responsibility to inspect carefully so that any problems can be addressed promptly.  It is impossible to ascertain the cause of damage found after we have left the property and after the homeowner's inspection.  It is particularly impossible in this case with an older linoleum floor.  It was Mr. [redacted]' responsibility to inspect the work.  He did so, and signed the delivery ticket indicating no damage.
A full week after installation, AFTER having inspected the work and AFTER signing off that all was satisfactory, he called asking for money for damage to his floor that he claimed we caused.  He was told no at that time, and every time thereafter, because we have a signed document stating that he inspected and accepted the work that was done.  We can play the he-said, he-said game, but the fact remains that we have Mr. [redacted]' signature on the delivery document directly under the comment "no damage."  We cannot be held responsible for damage discovered after the homeowner's inspection and acceptance of the work performed.Allstate Appliances takes these measures to ensure that the work is satisfactory to the homeowner at the time that it is performed.  We strive for customer satisfaction each and every time, and that's why we are strict about having the customer inspect the work and sign off while we are present.  It is unfair and unrealistic to expect us to address issues that appear a week after the fact.

Mr. [redacted] was delivered a

refrigerator in July of last year. ...

As is

our protocol, the installer had Mr. [redacted] inspect the refrigerator and the

installation.  On the delivery ticket,

the following was noted:

·        

One piece (the

refrigerator) was installed

·        

There was no

damage noted

·        

The owner’s

manual was missing

 

Mr. [redacted] signed the document

indicating that the product and installation was accepted.

 

Mr. [redacted] claimed a week

after the installation that there was a scratch on the floor.  He was never promised any compensation as he

had signed the delivery ticket and acknowledged that there was no damage. As far as we are concerned, this matter is

closed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To: Revdex.com

[redacted]: Allstate Appliance

1) The complaint was made to the installer regarding the hood and he said we had to make a complaint to the store as I mentioned in the first letter. It was noticed that there were scratches, we are not saying it is damaged, we are saying it was a USED or a floor-model item. We paid for a new hood not a floor model. It was not in a factory box or factory packaged. [redacted] was contacted immediately, on the same day and told her it looked used with scratches. 

2) In reply to your response, #2, we have said, we did not purchase a floor model range and you need to stop lying about this. We did not refuse to pay the balance, we said we would pay the balance when you delivered our new range, not a floor model, and deliver the correct dishwasher model. The emails I sent proves you are lying and did not order our appliances even after we gave you the check.

Now that you have accused us of committing a criminal act, when in fact you are the one committing consumer fraud, A.R.S. § 44-1522, by lying and deceiving us. Our original request was to get a full refund, but after your insulting remark about us committing a criminal act, we will not return the products until the Attorney General and ROC complete their investigation.  What are you referencing when you state “pay for the balance of their order”? Our remaining balance was $2834 for the duct cover (that was never delivered), a different model dishwasher that was ordered and a new steam range, not a missing duct cover, a discontinued dishwasher model and a used range. We had a check ready that day upon delivery, but when you hung up on us, refusing to let us voice our concern, we decided to hold onto the check until the order was corrected.  You are the one that says the range is new, not a model, when you rudely hung the phone up in the middle of our concerns and complaints. Where is the duct cover you charged and where is our J model dishwasher?  Just those two obvious issues are consumer fraud. Both parties know the range is supposed to be new, although on your invoice, it says “Close Out Model”, because [redacted] says she had to key it in like that to get the discount for a new item. You may try to make us look like criminals, but I’m sure the deputy sheriff that wrote the report will testify that he was told the range was brand new that was delivered. All we asked was to deliver what we ordered or give us a call to discuss what was delivered. We were willing to forgive your mistake and let you adjust the price to a discontinued dishwasher model, a missing duct cover and a used range and hood, but instead you insult us by insinuating that we have committed a criminal act. There were 2 people who were witness to our conversation about the new steam range that was brand new in a box. I don’t think you would want the embarrassment if your own employee had to testify against you. If you want to continue with justifying your actions by your accusations and misinformation, we are willing to confront you in the legal system, otherwise if you or an appointed liaison want to contact us with mutual respect, we can resolve this matter and put an end to this before it will cost both parties time and money.

The [redacted]’s

I am not sure why I can not get the email the [redacted] sends to me to work but here it is.  I regards to Mr. [redacted] complaint. The ticket clearly shows that the hoses needed to be extended. The install crew did show up with the extended hoses but were told not to do anything. Mr. [redacted] demanded that...

the hoses be [redacted] Brand. The hoses were ordered by Allstate but are not a common order since [redacted] and [redacted] both sell them. The order did take 2 extra weeks. Mr. [redacted] did also mention that the Dishwasher was the wrong model. He did receive what he paid for but did send Allstate a ticket that had a handwritten model number over the model he actually paid for. Allstate Appliance did honer that even tough the dishwasher was not what he paid for. Mr. [redacted] did show up to Allstate when a call was made that the hose came in. He spoke to the owner of the company and stated that he was in the process of suing [redacted] for work performed. It was at that time Allstate made the decision that we would refund his entire installation not just the dishwasher and give him the [redacted] hose at no cost. Please feel free to call me with any questions. [redacted]Sales ManagerAllstate Appliance###-###-####

I have reviewed the merchant's response the Revdex.com provided me in reference to complaint ID [redacted]. The merchant's comment is inaccurate on some of the material facts. This merchant repeatedly did not follow through on their promises and representations to resolve this matter. Over the course of my discussions with the salesman and the store manager, I became increasingly mistrusting of this merchant and that is why I decided to cancel my order for a wine cooler with this merchant. Upon speaking with the store manager, the week of January 12, he said if I placed another order for a factory fresh unit, he would offer me an even larger discount on the new order to compensate me for my pain and suffering due to their mishandling of this matter.  I told the manager I would consider placing a new order but I first needed to confirm the credit for the cancelled order had been made to my account and I needed to see in writing the price I was being offered reflecting the substantial discount on a new order.  I never received a written quote for the discussed new transaction and the manager did not return any of my phone calls about this.  Nor was I able to get any confirmation that the credit had been issued to my credit card account.  That is why I filed my complaint with the Revdex.com.   I am attaching a copy of the comments, copies of invoices, and emails that I provided my credit card company [redacted] when I filed my dispute on this transaction.  On January 23, [redacted] advised me that this merchants's credit had posted to my account and my [redacted] dispute was being closed.  Therefore, I am closing this Revdex.com complaint.  However,  given the difficulty I had in getting the merchant's cooperation to issue the credit in a timely manner as they initially represented on January 6, as well as to return my phone calls, and their omission of some material facts relating to this transaction, I feel it is important to provide the additional details concerning my experience with this merchant on this transaction. Please refer to the attached comments, copies of invoices, and emails to and from this merchant which I feel refute the accuracy of the comments offered by this merchant to the Revdex.com.

Regards,

I would like to state the facts as to where we are today in regards to this matter. Mr. [redacted] was in Allstate Appliance on Saturday October 18th looking for a microwave at a discount. He spoke with [redacted] a sales associate of mine who in the end sold him an above range microwave (model...

number [redacted]) for a cost of 249.00. The unit was a close out unit that sells at normal price for 429.00.  Due to the unit being a close out unit at a discount an additional warranty of 5 years was purchased for 99.00 as well as an install at 85.00.  The total cost to Mr. [redacted] for the merchandise including install was 510.66 which he paid on a credit card 10/18/14.The installation representative went out to the home on Monday 10/21/14 to install the unit. Due to the unit being a closeout model sold at a discount the unit did not have a box. Close out units do not come in boxes as that’s what they are being a close out sold at a discount. Mr. [redacted] was upset that his unit was not in a box but was full wrapped with no damage nor any defects. [redacted] my installation specialist took pictures before the install of a previous removal of the old micro wave (NOT PERFORMED BY ALLSTATE APPLIANCE) and that the wall at the install location had duct tape holding the drywall together that had easily been there for 15 years plus.( SEE PHOTOS ATTACHED). The microwave was installed correctly without any damage caused by Allstate to the property. The existing damage was caused by others presumably Mr. [redacted] when he removed the old unit thus as company policy pictures were ta[redacted] before install by Mr. [redacted] our install specialist.Mr. [redacted] then called our office to yell and swear at our delivery coordinator for the unit not being delivered in a box and that we Allstate damaged his wall which thanks to the pictures we know to be un true.  I then spoke to Mr. [redacted] in a calm manor explaining to him that he bought a close out unit and that close out units do not normally come in a box due to them being a close out but that it was wrapped and has no damage. He then started to threaten me physically using heavy profanity saying that he would come down and take care of myself and my owner. I cannot write the words he said as they were not appropriate for anyone in a business situation. He proceeded to tell me that he would have never bought a close out unit not new in a box and that he is not that time of person to do so. I responded with the facts that yes he did thus the discount and that he was well aware of what he bought. He then started again to personally attack me saying that he would be down here at my front door in the morning and to [redacted]. He then hung up.The stance from Allstate Appliance due to the documentation as well as the photos clearly shows that what Mr. [redacted] received was exactly what he bought. The pictures attached also clearly show that ANY damage to Mr. [redacted] property was clearly done long before any representative from Allstate Appliance ever came to his property. Mr. [redacted] has a perfect condition working close out microwave.I would be more than happy at this point to refund Mr. [redacted] his money back if I could get the merchandise back in a Non Destroyed manner. I stand behind our installation and sales team 100% in regards to the matter. I am also proud of  the professionalism displayed by my entire team with the abusive and threatening behavior displayed by Mr. [redacted]. Mr. [redacted] requesting 2500.00 back is in my opinion trying to work this system to scare us into paying him money he is not due. Allstate Appliance has been in business for 44 years and has an A+ rating with the Revdex.com.  We do what we are supposed to do and work hard to please our customers.To summarize I will be happy to refund Mr. [redacted] money spent in return for the unit in a Non Destroyed manner back to Allstate. I will in no way give him 2500.00 for something that was sold and installed properly.Please feel free to give me a call with any questions or clarifications to resolve this matter.

To: Revdex.com Mr. and Mrs. [redacted] serif
From: [redacted], President Allstate AppliancesI'd like to take this opportunity to respond to the complaint that was presented to the Revdex.com. I'll address each one of the concerns: 1. There were, indeed two deliveries to the [redacted] residence, as per their request. The hood that was delivered was new from the manufacturer, received into our warehouse on December 19, 2013 and was delivered to the [redacted] home on December 23rd. It was accepted and signed for upon delivery to the home. We were not notified that there was an issue with the hood until several days after the delivery. 2. The Second delivery was of a floor model range which was purchased as a floor model (as indicated on the invoice), and for which the homeowners received a $3,000.00 discount. Mr. [redacted] called to complain about the range and was told that this was, indeed, the range he purchased off the showroom floor, and was told that if he did not want to keep the range, we would take it back with us and give him a full refund. Mr. [redacted] elected to have the range installed, saying that he would pay for the range after it was installed. After the range was installed in the home the installer was forced to leave without payment. Because Mr. [redacted] is in possession of a range for which he did not pay, a police report was filed. 3. At the time the dishwasher was ordered, it was the current model. The homeowners delayed taking the dishwasher for several months, and during that time, a new model was produced. We held onto the dishwasher that was ordered as a courtesy to the homeowners. The dishwasher was new from the manufacturer. 4. The duct cover was ordered on December 4, 2013. It was back-ordered from the manufacturer until April. We have subsequently cancelled the order for the duct cover, in light of the current circumstances. Allstate Appliances has followed through, in good faith, in every instance during this transaction, even offering to take the appliances back and to refund the money. Additionally, we have gone above and beyond for the [redacted]s by Ordering merchandise for which we had not been paid in advance Holding on to merchandise for several weeks until they were ready to receive it, neither which are our standard practices.
Mr. and Mrs. [redacted] are in possession of items for which they have not paid. In our estimation, we have done everything possible to rectify this situation, and expect payment in full for the appliances that have been delivered and installed.
Sincerely,
President, Allstate Appliances

Tell us why here...
Dr. B[redacted] called Allstate Appliances to purchase a [redacted] washer and dryer.  Her salesman, Scott C[redacted], took her information and filled out the quote.  He emailed the quote along with a PDF of the product...

specifications, which give all the information about the dryer including the dryer configuration.  Dr. B[redacted] then called back after having approved the order and paid with her credit card.  As we do not carry these items in stock, the set was ordered for her from the manufacturer and delivered to her residence.  She refused the dryer at that time, saying that she wanted a top loading dryer.  At NO time prior to the placing of the order did she indicate she wanted a top loading dryer. She ONLY indicated that she wanted the F&P brand. It would have been impossible to get a top loading dryer as [redacted] has not made that model in many years. In fact, there are no top loading dryers currently available at all from any manufacturer. The order and the specs that were sent to her were for the current model, a front loading dryer. Because it was a special order item which was approved by the customer, we cannot accept a return without a restocking fee.  Dr. B[redacted]’ dryer is still in our warehouse.  We would be happy to deliver it to her should she change her mind.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Facts are these:1. I purchased from Allstate Appliance on 10/18/2014 1 new [redacted] over the range microwave oven, 1 - 5 year warranty, 1 delivery fee and 1 installation fee for $510.67(see attached receipt)2. What I received on 10/21/2014 1 damaged wall occurring during the removal of my old unit (see attached pictures)3. What I did on Saturday 10/25/14 repaired my damaged wall (see attached pictures)4. What I did next on Saturday 10/25/14 Purchased 1 new ** over the range microwave oven, 1 - 3 year warranty, 1 delivery and install for $596.89 (see attached receipt)5. What happened next - on 10/29/14 [redacted] installed and took away my old over the range microwave oven (see attached [redacted] docs and pictures of new unit) Actions ta[redacted] to resolve to date:1. filed complaint with Revdex.com on 10/21/142. filed a complaint with [redacted] on 10/21/2014 (see attached) What is to be expected from Allstate Appliance in order to resolve with Revdex.com:1. Apology2. A full refund of my purchase $510.673. A full refund for the damage and repair to my property $250.00 Expected time frame of complete resolution:1. 12/01/2014 What to expect if resolution needs are not met:1. The addition of Theft to the list of accusations I will file against Allstate Appliance (they have knowingly and willingly ta[redacted] my money under the veil of lies without providing purchased items)2. The addition of lawyer fees and any other fees as a result of this issue going to court where each person named in Allstate Appliance response will have the opportunity to respond under oath in the court of law. In my opinion it is clear that management, sales and installation staff coordinate efforts to deceive and lie to the public. Evident and magnified by their public testimony provided to Revdex.com as a result of this complaint. I will pursue the truth of this matter for as long as Allstate Appliance continues down this path they have chosen, now "written in stone" so to say via their testimony to Revdex.com.Regards,[redacted]

Attached, please find the second response from Allstate Appliances regarding the [redacted] complaint.

As a licensed commercial & residential builder for the past 37 years, we have worked with the team at Allstate Appliances on projects of all sizes, including specialty custom homes whose value ranges from $1.5 million to $4 million. Regardless of the size, design style and desires of the homeowner, Allstate Appliance has consistently provided the best in service, attention to detail, pricing and patience. No one knows the appliance world better than Ron, Scott and the Allstate Appliance team. They're the only ones whom we trust to meet -- and exceed -- the needs of our clients.

As previously stated, we will refund the money for the back ordered refrigerator.  Additionally, after reviewing the file, it was discovered that there was a note made on the delivery ticket regarding the dent on the refrigerator drawer door.  This was an oversight on our part for which we apologize.  We have contacted the Summit Appliance Company and are sending documentation to Summit so that we can get the new part.  We will contact Mrs. [redacted] as soon as it arrives, and will send a technician to her home to install it.  We sincerely apologize for the oversight and hope this will completely resolve the issue.

On Friday , 12/19/14  Mr. [redacted]  called Allstate Appliance to inquire about model  [redacted] , TRUE brand under counter wine refrigerator. He was informed that other than our display floor model we did not have this model in stock and it would need to be ordered. We called True...

order department to see if they had it in stock. They did have this unit in and could ship out. They also informed us that with normal shipping times it would arrive to us within 2-3 business days, but being the Friday before Christmas it would be cutting it close on receiving it by 12/24/14 which was only 3 business days. It would depend on the shipping company.  Mr. [redacted] was told this in detail. He was advised of the normal shipping times , but with the Christmas holiday coming that it might not arrive by 12/24/14. Knowing all of the conditions Mr. [redacted] made the decision to pay for and order the unit. It was never guaranteed that the unit would get to him by 12/24/14 but if it did we would deliver it to him.  Mr. [redacted] lives only a couple of miles from me and to save our normal delivery fee of $50 , and install of $60 , saving him $110, I made arrangements to deliver it myself at no charge.  On 12/22/14 Mr. [redacted] was informed that we were still waiting on the delivery and it could not be confirmed if we would receive it by 12/24/14 . On 12/24/14 , when the unit had not arrived , he was offered the display floor model at a discount of 10% = $359.90.  He agreed to take the display floor model at the discount offered. This unit was inspected and wrapped with shipping plastic wrap. Upon arrival at approximately 4:30pm on Christmas Eve , I arrived at Mr. [redacted]s residence. He inspected unit and refused delivery due to 2 tiny marks on the door seal of unit. At that time Mr. [redacted] was offered a full refund. He decided to wait until the original unit ordered came in.  We did not receive the unit until approximately 12/31/14. During that time Mr. [redacted] had requested a refund. Paperwork for the refund was started. In speaking with the sales manager at Allstate he then decided to reorder or take the unit at a discounted price of $300 for the one in a box.  We stopped the refund process at that time. Mr. [redacted] vasilated between taking and not taking the unit several times so we did not proceed with any refunds or credits.  He then made arrangements to come in on Saturday 01/10/15 to speak with the owner of the company and get his $300  credit and make arrangements to have the unit delivered out.  He never came in to do so. At all times Mr. [redacted] was advised and aware of all delivery times and delays due to holiday shipping. He was aware and accepted terms before purchasing unit. At no time was Mr. [redacted] ever denied full refund. He was offered a $300 discount for a brand new in box unit, similar to the display floor model.  Allstate Appliance has gone beyond the scope of normal sales process to make Mr. [redacted] a satisfied customer to the extent of personally driving  a unit out to his home on Christmas Eve at no charge and offering him every discount we possibly could.

Mr. and Mrs. [redacted] did purchase a Frigidaire refrigerator

and Summit refrigerator drawers from Allstate Appliances.  Unfortunately, the refrigerator is on

backorder from the manufacturer.  We

cannot deliver the refrigerator until we receive it from the manufacturer....

The refrigerator drawers

were delivered to the G[redacted] residence as a drop delivery, placed inside their

garage unopened.  The customer accepted

and signed for the item (see attached).  It is strongly suggested that all items be opened and inspected upon

delivery by the purchaser so that any damage can be noted and taken care

of.  Once

the items are signed for, as clearly stated at the bottom of the delivery

sheet, the sale is final.  The reason

for this policy is that there is always the possibility of damage occurring to the

box and the item during the time it is being stored by the homeowner.  Allstate

Appliances cannot not be held responsible for the damage that occurs after we

deliver the appliance and it is accepted and signed for by the purchaser. 
We are happy to refund the money for the backordered

refrigerator.  In fact, we have tried

several times to communicate this to Mr. [redacted], however Mr. [redacted] belligerent

manner and foul language has made communication with him impossible, and the

physical threats he has made to our sales person are unacceptable. 
If Mr. [redacted] will

provide his credit card information, we will happily credit his account for the

backordered refrigerator.  As for the

refrigerator drawers, because Mrs. [redacted] signed for them, there is no way to

determine if the drawers were damaged before or after they were delivered, and we received no communication from the [redacted] regarding any damage until we received this complaint. Consequently, Allstate Appliances should not

be held responsible for the condition of the drawers.