Allstate HOA Management

I am on the Board of an HOA in North Hollywood 5Months ago we had a Building Fire and Allstate's HOA management team on every level (most of all, the owner Ben) has been a challenge to work with in every way imaginable No communicationNo accurate accounting methodology Non-existing project managementIt has been a long time with no resolution in site The only thing we have to show for this debacle is (2) Liens filed against (4) Homeowners Board is now managing the Insurance/Construction rebuild as a result DO NOT engage this company for your HOA needs Should have known there could be a looming issue when they failed to show up at their introductory Board Meeting that we accommodated for their schedule They have so many people on staff and dazzling applications - but nobody seems to know what's going on!

I am on the Board of an HOA in North Hollywood. 5Months ago we had a Building Fire and Allstate's HOA management team on every level (most of all, the owner Ben) has been a challenge to work with in every way imaginable. No communication. No accurate accounting methodology. Non-existing project management. It has been a long time with no resolution in site. The only thing we have to show for this debacle is (2) Liens filed against (4) Homeowners. Board is now managing the Insurance/Construction rebuild as a result. DO NOT engage this company for your HOA needs. Should have known there could be a looming issue when they failed to show up at their introductory Board Meeting that we accommodated for their schedule. They have so many people on staff and dazzling applications - but nobody seems to know what's going on!

Allstate HOA is the new management for Lakewood Terrace here in Lakewood, CA. I am a resident here, but so far I am having a pretty bad feeling about Allstate HOA's service because nothing I pointed out to the rep, Verta [redacted], has been take care of. There is an abandoned Hyundai in the parking lot for more than a month covered in spider web, and the parking lot gate has been broken since last Friday (July 17) and it's Monday evening as I write.
Last Friday when I told Verta about the abandoned car, she went off on me and rushed me off. Later on I called her back and she said "Of course you need to be rushed off! I have a collapsed line here that takes priority!". I am glad that Verta is prioritizing her tasks, but that kind of unprofessional attitude makes me wonder what else is going on in this organization. None of my messages regarding the broken gate has been responded. I hope her manager, Ben [redacted], would spend some time retaining Verta about her customer service manner, becau