Allstate Home Improvement Services

At the time the agreement was signed between ASHI and the Homeowner, it was highly advised that the ENTIRE roof be replaced. It was explained in great detail that there are a few possible entry points where water can be getting through. The current roof, aside from the area we repaired, is at least...

20 years old. There are tree branches hanging over the house and blocking sun exposure to the roof's surface. The Homeowner opted not to replace the entire roof but went ahead with repairing the area that we as professionals felt was the most likely entry point. Unfortunately, the problem was not resolved with that repair. The homeowner called the office and we sent our foreman to look at the problem.We visited with the homeowner and inspected the issue further. It was explained that the entire roof was again in very bad shape and needs to be replaced. Furthermore, the exterior of the house is in desperate need of repair. The framing around the windows in the back of the house is exposed, possibly allowing a driven rain to enter the home. At that point we advised the Homeowner that we would re-flash around the exposed windows with the intention of it stopping the issue. It was also explained that the roof above the problem area could be the culprit and that it is process of elimination to find it, but the initial repair price cannot cover all these issues. We agreed to re-flash around the windows in back of the home but advised replacing the exterior along with it. We are waiting for the homeowner to get back to us about replacing the siding so we can do all the necessary work simultaneously. As of today, we have not gotten feedback from the homeowner whether or not she w ants to move forward with any of it. At this point, we will schedule to have another repair done and that the issue is resolved with this subsequent repair.