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Allstate Identity Protection

7350 N Dobson Rd Ste 101, Scottsdale, Arizona, United States, 85256-2712

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Reviews Identity Theft Protection Allstate Identity Protection

Allstate Identity Protection Reviews (%countItem)

This company forces you to call them to cancel. I did this in June 2019 and was still charged for 3 consecutive months. I had to call again for them to cancel billing and was told I'll have to wait 4 weeks for a refund check to be mailed out. Not an efficient or honest company in my opinion.

Allstate Identity Protection Response • Sep 11, 2019

Dear Valued Customer, we are very sorry to hear about your experience. We do require our customers to either call or email us to cancel their account. This is due to the nature of our business being in the employee benefits space with different cancellation policies for different companies. It does appear there was an error in your billing being canceled the first time which is not what we expect from our service. This has been remedied. We do apologize for this inconvenience. Rest assured this was not done on purpose.
Please let us know if there is anything further we can do to help resolve this matter.

On the surface, at least, InfoArmor aloears to do a decent job protecting my ID. But unfortunately they continue to charge me more than they originally quoted as the monthly charge. After several unsuccessful attempts to get the automatic charges adjusted, I finally ordered cancellation of my account. (I used their Contact Us function, as there is no obvious way to cancel). There was absolutely no response. And a month later they charged me the wrong amount again. If InfoArmor cannot keep their word in this small matter, I cannot trust them to protect my ID.

Allstate Identity Protection Response • Jan 02, 2019

Mr., we do apologize for this experience. I do see where the billing system did not update your current charge. I asked someone to reach out to you. Since this time I see that we did provide a full refund and cancelled your account. Again, we are very sorry for this inconvenience.Please contact us with any further issues.

My FICO score dropped 75 points as you saw in the email I sent you. I want a written reply with your explanation on this matter. Don't want a call I want a written reply whatever that may be. I gave you two weeks in my written request but haven't seen anything back from you.

Allstate Identity Protection Response • Jan 02, 2019

Dear Mr. B, thank you for the opportunity to address your concern about your credit score. We are sorry about your experience.

We did receive your email and attempted to call you on 12/26/18. This was due to the sensitive nature of this issue. We cannot provide specific, personal information over email associated with your credit report therefore we attempted to call you and speak to you directly.

There are several different credit scoring models that Credit Bureaus utilize. At InfoArmor, we use the VantageScore 3.0 which was developed by all three Credit Bureaus and is designed to be more predictive, consistent and far reaching than other scoring models. Since we don’t have access to the FICO or Experian score, we would have to refer you to Experian or Citibank to understand why you saw a significant drop in that score. If there are items on your Experian credit report that are fraudulent, we are happy to assist in resolving those, as well as connect you with Experian to inquire about your FICO score.

Some things you may want to consider in determining influences to credit scores are:

· Credit card utilization
· Percentage of on-time payments
· Number of delinquent accounts
· Age of open credit lines (the older, the better)
· Payment history
· Amounts owed on credit and debit
· New credit
· Types of credit used
· Total hard credit inquiries

Again, we are happy to assist you in any way we can if you can please call us at your earliest convenience.

Allstate Identity Protection Response • Jan 03, 2019

Dear Mr. B,

I understand your concern about your credit score. As I stated before, since we dont have access to your FICO score, we cannot address any issues. Also to clarify, at InfoArmor we provide credit scores and reports from the Credit Bureaus to protect against identity theft. The only influence we may have on your report or scores is to remove any fraudulent accounts which would subsequently impact your credit score. We cannot provide credit repair or further consultation on your credit score beyond providing the list of activities that influence credit scores. If you believe you have fraudulent activity, please contact us so we can investigate.

If you need further information on what we provide please contact us at any time and we can review our services. Your Benefits/HR Department can also help with this matter.

Thank you

Customer Response • Feb 03, 2019

As I stated before, if you, as the paid protector of my credit worthiness cannot even warn me when my credit score drops nearly 20% in one month then why exactly are you getting paid? As far as I'm concerned I could have been completely wiped out and you'd had never told me. Thankfully I check my credit myself despite paying you to do so for me.

You service is seriously flawed.

Also, let it be known to Revdex.com that I've now received a letter from InfoArmor stating they'd terminated my so-called coverage - go figure?

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Address: 7350 N Dobson Rd Ste 101, Scottsdale, Arizona, United States, 85256-2712

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+1 (480) 302-6720

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