Allstate Insurance Company-Doug Bell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below All along [redacted] and [redacted] told me that there was no way to manually override the system and credit my account They also told me that there was no one else that I could talk to They were the ones who had to talk to the people who were making the corrections After many calls to [redacted] I had had enough and I told him that if my account wasn't marked paid in full and if I didn't receive my refund I was taking him to small claims court Within an hour there was magically an override on the system to pay the balance in full which was paid in full until [redacted] and [redacted] started making these "corrections" and a refund for $ I believe that I am still due at least another $ My December 20th bill shows that the Good Student Discount should have been $for months and I am out the Good Student Discount From July 8th - January 31th months and days Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

To: Whom It May
"letter-spacing: 1.55pt;"> Concern,
Complaint ID # ***
Our office has been aware of the issue with Ms*** policyDue to the long-term nature of the issue,we informed the customer this
needed to be escalated to Allstate's corporate officeIt was submitted multiple times to our Customer
Relations department as the customer
indicated.They have informed my office that Ms*** has received a refund and any dispute would
be taken up with their department as it has been removed from my control
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All along [redacted] and [redacted] told me that there was no way to manually override the system and credit my account.  They also told me that there was no one else that I could talk to.  They were the ones who had to talk to the people who were making the corrections.  After many calls to [redacted] I had had enough and I told him that if my account wasn't marked paid in full and if I didn't receive my refund I was taking him to small claims court.  Within an hour there was magically an override on the system to pay the balance in full ... which was paid in full until [redacted] and [redacted] started making these "corrections" ... and a refund for $71.62.  I believe that I am still due at least another $60.  My December 20th bill shows that the Good Student Discount should have been $129.59 for 6 months and I am out the Good Student Discount From July 8th - January 31th ... 6 months and 23 days.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

All along [redacted] and [redacted] told me that there was no way to manually override the system and credit my account.  They also told me that there was no one else that I could talk to.  They were the ones who had to talk to the people who were making the corrections.  After many calls to [redacted] I had had enough and I told him that if my account wasn't marked paid in full and if I didn't receive my refund I was taking him to small claims court.  Within an hour there was magically an override on the system to pay the balance in full ... which was paid in full until [redacted] and [redacted] started making these "corrections" ... and a refund for $71.62.  I believe that I am still due at least another $60.  My December 20th bill shows that the Good Student Discount should have been $129.59 for 6 months and I am out the Good Student Discount From July 8th - January 31th ... 6 months and 23 days.  

Regards,