Allstate Insurance: Matt Rudolph

To whom it may concernMs*** purchased insurance through our agency and agreed to be on an automatic payment planInsurance is always due on the calendar day it was originally purchasedMoving the automatic withdrawal date past the due date of the policy results in the policy being late, and
possibly even canceledAdditionally, a customer changing an autopay date takes days to process, as Ms*** was informed at the time of her request.Our Autopay program gives customers a discount on their monthly premiums, but is an unforgiving method of payment due to it's automated natureCustomers are informed that they must be sure to have enough money in their account to avoid overdraft fees with their bank, and with Allstate.As Ms***'s complaint clearly states, her account was already in the negative when her insurance policy was due to be withdrawn.While we certainly sympathize with anyone having money troubles, we cannot be expected to provide paid services to people that do not pay.The desired settlement mentioned in the Revdex.com letter will not be achievedMs*** should consider more forgiving payment methods for her bills, as autopay is not for everyoneThanksMatt R*** T: ###-###-#### F: ###-###-#### Multi Agency Owner

This customer is on a recorded line purchasing the renters insurance policy. If they choose not to pay the policy will cancel. No issues to resolve here. Thanks