Allstate Insurance, Susan Garibaldi

***, Sorry for the delay in getting back in touch with youI took a week off and it’s just been difficult getting caught back up It looks like you an [redacted] exchanged information and determined the list of items to be movedOur process is we take you list an actually add the list to our proposal so you have the opportunity to review to make sure we have communicated the item we believe are making up you moveIn this case when I review the estimated list to the movers inventory list there are big discrepancies between the twoIf you have opted to decline the FVP I can still go back and credit you for and the FVP chargesI would just ask that you send me an email stating you did not intend to take the FVP optionThe bulky article charge I have no problem crediting you back forIt applied to mowers of a certain size and I believe we just forgot to look into this a little further with you when quoting the moveThe items origin and destination are weight driven, so do fluctuate with the weightOn move day [redacted] assigned a truck and crew adequate to load and hold a shipment up to 9000lbthis process should have taken the three movers approxhour to inventory and loadI have no reasonable explanation for the delays just an apology for wasting your time on the unload day ***, I understand this move did not go off without issues so I would like to offer you some compensationI would like to credit you back the $FVP once I receive the email indicating you did not what this option I would like to credit you the bulky charge $109.57.I would also like to offer you $for the charges exceeding the estimate and wasting your day on that Saturday when the better plan would have been to just unload Sunday am [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I appreciate what the Revdex.com has done Without the Revdex.com I have no confidence that Booska would have addressed my complaintThe response addresses only one of the items in my complaintI did receive an email from Booksa saying that they would get someone to look one piece of furniture that is part of my complaint I replied to their email on 1/7/asking about the other items in the complaintI received no response Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I appreciate what the Revdex.com has done.  Without the Revdex.com I have no confidence that Booska would have addressed my complaint. The response addresses only one of the items in my complaint. I did receive an email from Booksa saying that they would get someone to look one piece of furniture that is part of my complaint.  I replied to their email on 1/7/16 asking about the other items in the complaint. I received no response
Regards,
[redacted]

We have Mr. [redacted]'s claim and are currently working with a firm in FL to correct the issue one the one items that was damaged. We expect to have some visit Mr. [redacted]'s home in the next week.[redacted] Booska

Booska Movers has confirmation all issues have been corrected the claim has been closed.

[redacted], Sorry for the delay in getting back in touch with you. I took a week off and it’s just been difficult getting caught back up.  It looks like you an [redacted] exchanged information and determined the list of items to be moved. Our process is we take you list an actually add the list to...

our proposal so you have the opportunity to review to make sure we have communicated the item we believe are making up you move. In this case when I review the estimated list to the movers inventory list there are big discrepancies between the two. If you have opted to decline the FVP I can still go back and credit you for and the FVP charges. I would just ask that you send me an email stating you did not intend to take the FVP option. The bulky article charge I have no problem crediting you back for. It applied to mowers of a certain size and I believe we just forgot to look into this a little further with you when quoting the move. The items 135 origin and destination are weight driven, so do fluctuate with the weight. On move day [redacted] assigned a truck and crew adequate to load and hold a shipment up to 9000lb. this process should have taken the three movers approx. 6 hour to inventory and load. I have no reasonable explanation for the delays just an apology for wasting your time on the unload day.  [redacted], I understand this move did not go off without issues so I would like to offer you some compensation. I would like to credit you back the $294.00 FVP once I receive the email indicating you did not what this option.  I would like to credit you the bulky charge $109.57.I would also like to offer you $500.00 for the charges exceeding the estimate and wasting your day on that Saturday when the better plan would have been to just unload Sunday am. [redacted]

[redacted] Movers loaded this shipment on August 14th and 15th, 2017 in the Burlington, VT area and delivered to NC around August 18-19th. Before loading any items  into our moving trucks it is our policy and the industry standard to complete a detailed inventory, for our protection as well as our...

customers. Each item is briefly describe on the inventory, we make mention of any pre-existing damage and attached a inventory sticker to each item that corresponds with the line numbers on the inventory.That inventory is signed by the customer at origin and a copy is given to the shipper. The inventory is them presented at destination ans as each items is unloaded the customer has the responsibility to check off each item and confirm all items have been received. Our contracts clearly state to our customers "claims for missing items will not be honored unless noted on the inventory at time of delivery". Once the delivery was made, the inventories were signed and the driver returned to VT, we were notified by the shipper that two ski bags were missing. I [redacted] checked with the driver asking if he recalled handling two ski bags? he responded no. I them reviewed the inventory and found on the inventory that [redacted] transported a set of ski poles, but not two ski bags.The claim was denied based on the following facts:1. The two ski bags were never listed on our inventory.2. The inventory was signed on delivery as all items delivered. 3. [redacted] Movers does a very good job explaining that missing items must be indicated on the inventory at time of delivery.  [redacted]

Revdex.com:I have no choice but to accept. They did not deliver my ski bags. Bad situation
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]