Allstate Insurance

We have addressed all Ms [redacted] ’s questions appropriately according to our company guidelines Thank you for contacting Allstate

Initial Business Response / [redacted] (1000, 10, 2015/07/27) */ Mr [redacted] purchased his policy online not through my agency and I have never spoken to Mr [redacted] personallyI am glad to address Mr [redacted] 's concerns if he wishesIt is unfortunate that Mr [redacted] had a bad customer service experience I reviewed the Allstate records on contact with Mr [redacted] and it appears that he has had all of his correspondence with 1-800- [redacted] and never spoke to anyone in this officeMy agency made calls to Mr [redacted] , as a courtesy, to warn him that his policy was about to lapseWe never reached Mr [redacted] and he did not return our callsFurthermore, I do not "bill" customers Allstate does the billing from ChicagoI would never try to intimidate or otherwise harass a customer for any reasonI have been in the insurance business for years and have NEVER had a single complaintI can corroborate all of this with physical evidenceI have call records(VOIP - entire history back to 2014), dates and Allstate has a separate system that shows the same factsI am available for Mr [redacted] or the Revdex.com at anytime to answer any questions

Thank you for contacting our office regarding [redacted] ’s concernsUpon further review, it has been determined that the Washington State Office of the Attorney General has completed an investigation on this same issue Our records indicate that we provided a formal response to the state on 4/18/to clarify our position regarding her concernsThe file number for this investigation is [redacted] We respectfully request that [redacted] contact the Washington State Office of the Attorney General with any questions she might still have It is our ultimate hope that [redacted] finds the resolution reached by the state to be a satisfactory oneAllstate Insurance Company Name strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused [redacted] Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Ms [redacted] concerns Upon further review, it has been determined that the Louisiana State Department of Insurance actively investigated this same issue Our records indicate that we provided a formal response to the state to clarify our position regarding her concerns The file number for this investigation is # [redacted] We respectfully request that Ms [redacted] contact the Louisiana State Department of Insurance at 1-800-***- [redacted] with any questions she might still have It is our ultimate hope that Ms [redacted] finds the resolution reached by the state to be a satisfactory one Allstate Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms [redacted] Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Ms [redacted] concerns Upon further review, it has been determined that the Alabama Department of Insurance is actively investigating this same issue The file number for this investigation is [redacted] We respectfully request that Ms [redacted] contact the Alabama Department of Insurance with any questions she might still have It is our ultimate hope that Ms [redacted] finds the pending resolution reached by the [redacted] to be a satisfactory one All [redacted] Property and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms [redacted] Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Complaint: [redacted] I am rejecting this response because: They didn't contact me on a level of respect and they are dishonest Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Thank you for forwarding Mr[redacted] concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on September 4, in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration he may have experienced in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I recently filed a complaint against Ideal Plumbing and HeatingThe manager of the business contacted me and resolved the issue by providing me the partial refunded amount I requested I would like to ensure that the complaint is updated as being addressed and resolved Regards, [redacted]

Thank you for contacting our office regarding Mr [redacted] ***) concernsUpon further review, it has been determined that the Oregon Department of Consumer and Business Services has completed an investigation on this same issue Our records indicate that we provided a formal response to the state on 12/19/to clarify our position regarding his concernsThe file number for this investigation is We respectfully request that Mr [redacted] contact the Oregon Department of Consumer and Business Services at [redacted] with any questions he might still have It is our ultimate hope that Mr [redacted] finds the resolution reached by the state to be a satisfactory oneAllstate Fire & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr*** Thank you for taking the time to contact our office regarding this situationPlease let us know if you have any additional questions about the information contained above

Dear [redacted] Attached is [redacted] 's response to Mr [redacted] 's Complaint (complaint # [redacted] ).Thank you, [redacted] Ideal Plumbing, Heating, Air & ElectricalLIC# [redacted] Lic# [redacted] Waring Rd.San Diego, CA [redacted] August 14, 2015RE: Complaint ID [redacted] Revdex.com San Diego, Orange & Imperial Counties [redacted] ***Customer: [redacted] Job Location: [redacted] - Rental [redacted] ***08-10-15Received complaint notification from Revdex.com.08-12-15I called Mr [redacted] and asked if we could get together and discuss his concern about his invoice billing.Mr [redacted] agreed to meet at my office to go over what we did and why and help better understand ourbilling and work was performed.08-13-15Mr [redacted] : Property owner [redacted] : President/CEO Ideal [redacted] : Ideal lead technician on the jobWe all met at Ideal and we went over scope of work and what part of the work was in dispute[redacted] explained the need for what was done and why.Mr [redacted] was satisfied with our agreement to refund $for a damaged drain snake cable he wascharged for, due to roots in drain.08-14-15Check in the amount of $was mailed to Mr [redacted] .Ideal feels it has met Mr [redacted] ’s desired settlement and that goodwill was reestablished between parties.Any questions regarding this complaint please contact [redacted] at [redacted] or email [redacted]

Thank you for contacting our office regarding Mr***’s concerns Upon further review, it has been determined that the California Department of Insurance is actively investigating this same issue The file number for this investigation is CSB- [redacted] We respectfully request that Mr [redacted] contact the California Department of Insurance with any questions he might still have It is our ul***ate hope that Mr [redacted] finds the pending resolution reached by the state to be a satisfactory one Allstate Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr*** Thank you for taking the ***e to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Initial Business Response / [redacted] (1000, 10, 2015/10/08) */ Thank you for forwarding Mr[redacted] concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/8/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration he may have experienced in this matter

Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @allstate.com Good morning, We received your follow up inquiry regarding this case today, August 21, 2015, along with the original inquiryIn the absence of the policy owner's written authorization to release information to the Revdex.com, we have responded directly to the customer today via letter Please let me know if you have any additional questions or concerns regarding this matter Thank you, [redacted]

Thank you for contacting Allstate Life Insurance Company regarding Mr [redacted] concernsWe are unable to release specific policy information without the written consent of the policy owner, however please be assured that we have responded directly to Mr [redacted] regarding his concernsPlease contact me if you have any questions or we can be of any additional assistance

Initial Business Response / [redacted] (1000, 6, 2015/08/14) */ Hello [redacted] Thank you for speaking with me regarding your injury claim settlementAs we have discussed and agreed, your claim has been settled for $8,This includes payment for the liens received for [redacted] Hospital and [redacted] HospitalPayment for the remaining settlement will be issued directly to you, as we discussed Thank you, [redacted]

Thank you for contacting our office regarding Ms [redacted] ’s concerns Upon further review, it has been determined that the Illinois Department of Insurance is actively investigating this same issue The file number for this investigation is ***-*** We respectfully request that Ms [redacted] contact the Illinois Department of Insurance with any questions she might still have It is our ultimate hope that Ms [redacted] finds the pending resolution reached by the [redacted] to be a satisfactory one All [redacted] Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms [redacted] Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Mr [redacted] concerns Upon further review, it has been determined that the AL DOI has completed an investigation on this same issue Our records indicate that we provided a formal response to the state on 6/30/to clarify our position regarding his concerns The file number for this investigation is [redacted] We respectfully request that Mr [redacted] contact the AL DOI with any questions he might still have It is our ultimate hope that Mr [redacted] finds the resolution reached by the state to be a satisfactory one Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr [redacted] Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Initial Business Response / [redacted] (1000, 10, 2015/06/25) */ Thank you for forwarding Ms[redacted] concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on June 25, in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration she may have experienced in this matter

Thank you for contacting our office regarding Ms [redacted] concerns Upon further review, it has been determined that the Utah Insurance Department has completed an investigation on this same issue Our records indicate that we provided a formal response to the state on January 19, and January 31, to clarify our position regarding her concerns We respectfully request that Ms [redacted] contact the Utah Insurance Department with any questions she might still have It is our ultimate hope that Ms [redacted] finds the resolution reached by the state to be a satisfactory one Allstate Vehicle and Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms*** Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Mr [redacted] concerns Upon further review, it has been determined that the Connecticut Department of Insurance has completed an investigation on this same issue Our records indicate that we provided a formal response to the state on 3/17/to clarify our position regarding his concerns The file number for this investigation is We respectfully request that Mr [redacted] contact the Connecticut Department of Insurance with any questions he might still have It is our ultimate hope that Mr [redacted] finds the resolution reached by the state to be a satisfactory one Allstate Company Name strives to provide high quality insurance coverage and an outstanding customer experience We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr [redacted] Thank you for taking the time to contact our office regarding this situation Please let us know if you have any additional questions about the information contained above