Allstate Insurance

I was in an auto accident with one of their insured on 9/15/2018. The insured backed into my vehicle existing a parking lot. The insured provided his information and I contacted Allstate to make a claim the same day. I received an email on 9/17/2018 and also telephone call from the adjustor Duane *** and provided the details of the incident. Which were as follows: The insured and I were in a retail strip center and upon exiting the building, I got into my vehicle and began to exit. At the time of exiting, there was no movement from the parked cars behind me. As I am backing up I see the insured backing out in my rear view mirror and honked my horn to alert them. The car continued and provided no time before he backed right into my car. We both exited the vehicles and since there was minor damage to both cars and no injuries to either person, we simply exchanged information. I contacted Allstate and files a claim that day.

Mr.Chaman recorded a statement from me and stated that once he spoke with his insured that he would be in touch.

That evening I went back to the scene to take photos of the area to show where both cars were parked and noticed a lady looking down at me. She asked what I was taking photos of and I informed her. She stated that she witnessed the incident that Saturday. She stated that she witnessed both parties getting into our vehicles and also that I exited first and when that the other driver began to exit and I blew my horn to alert that he was backing into me. She provided me with her information.

I received a call from Mr. and he stated that he spoke with his insured and based on their conversation, it was determined that we were both at fault. I informed him at that time that there was a witness and emailed her information to him for review.

Mr. called me back and stated that per the witness that both vehicles were 50 % in the drive area and that he would not honor my claim.

I requested to speak with someone higher and he refused.

Allstate IL does not know how to effectively handle vehicle claims between local and corporate offices in IL. I am now on my second bad experience with a vehicle claim. The local adjuster paid out the loss portion of the claim and said that a corporate team would contact me to assess and pay out on the sales tax, license, title fees etc... instead, the corporate office called to try to settle the portion already paid by the local adjuster. Told them that portion was already paid and sent messages and called about the other portion.

When I called the contact info for the corporate adjuster, she said that this portion is to be handled by the local adjuster. I told her that the local adjuster told me it would be taken care of by a corporate team. I asked that she not passed me off to someone else. She told me that she would personally escalated and get back with me. She never called back. Three weeks later, I have not heard from anyone from Allstate, and that portion of the claim remains unpaid. I called and left messages again today. I am tired of having to call and email and submit messages through the app to help this company figure out how to do their job. It is not rocket science, but they can’t seem to figure it out.

I had a similar experience with the same company 2 years ago. They kept closing my claim without notifying me and were passing me back and forth. I think I spent about twice as much time working on my own claim than anyone from their company did. There seems to be no ownership.

Last month I decided to cancel my automotive and renter’s insurance policy from Allstate due to a high premium and I thought that everything was processed and everything was resolved. However, I checked my bank account two weeks after I canceled my policy and I noticed that Allstate took out automatic funds towards the automatice and renter’s policy insurance despite the fact that I already canceled my policy with them previously. I attempted to contact my Allstate agent and was not answering his phone multiple times. The customer service line was of no help and kept redirecting me to contact my agent despite explaining to them several times that I am contacting them because my agent could not be reached to seek an alternative solution and was giving me a run-around and expressed my frustration with how unhelpful they are. The matter was eventually resolved and I was able to get my money back but I strongly encourage everyone thinking of Allstate to look elsewhere for automotive insurance as their customer service helpline is disorganized and was not very helpful with getting my money back not to mention, poor follow-up with my agents at Allstate.

I filed a claim with Allstate regarding hail damage to my siding. Since we have been covered with Allstate, 5 or more houses on our street have had their siding completely replaced by their insurance companies, let alone the neighboring streets. The first adjuster that came was not an Allstate employee but a third party hired by Allstate. This adjuster verified the damage and told me my entire siding will be replaced. Then I hear from an Allstate employee stating they will replace 50 square feet of my siding. This was unacceptable. They sent a second adjuster, he told me we have hail damage but not from the recent date that we submitted. He said to pick a date years back. Even though other houses nearby received a complete replacement of their siding from that date, I did what he suggested and filed a second claim for a different date. The third adjuster that came said he couldn't verify that the damage was from that date so he couldn't approve it. Frustrated at this point I told him what the other two adjusters said and asked if he couldn't prove it, that means he can't disprove it and this service is awful. We were given unacceptable service, we were told something different by each adjuster and we still need our siding replaced but have not had help from Allstate!

Last month I set an auto pay for the 21st of the month. I was told that since it wouldn't process in time I would have to call in and make a payment manually so I did, but that this month it would process on the 21st. When I checked my account on their website it stated my payment was due on the 21st. Today is the 10th and they took the payment out without my authorization which caused my bank account to over draft. I called them to ask them to refund it, they told me it would automatically cancel my coverage and not get refunded for 7 days. They told me that since I did not make the change in time that it generated a "cancellation notice" and that is why they automatically took the money from my bank account without my authorization. I made my payment last month when I told them I would, I had every intention of making my payment this month on the due date. I have been with them for a few years now and this is the first time I have had problems and the last time I will be doing business with them.

On 8/3/ 2018, My 2013 *** RX-350 involved a heavy accident. I've sent the vehicle to one of the Allstate Insurance designated Bodyshop as they directed me. And this body shop quoted $17,467.87 to fix it.
Allstate offered me to $16,000 for replacement. I've shopped on Kelly Blue Book and I found the similar car price range is $22,000 - $25,000. I can't buy a similar vehicle with $16,000 that they offed me
I've told the field adjuster, Mr. Michale ***, and agent, Stefany *** that I can't buy a similar car with the money they offered. So, I want the adjuster to find a dealership that I can buy a similar car for that price.
One month later on 9/5/2018, Mr. treated me to bring my car into my driveway and pay only $10,835.73. He'd like to turn my house to a junkyard.
Is this offer make any sense to you? I believe the purpose of insurance is recovering my damage when a loss has occurred.
what is your suggestion to solve this problem peacefully and productively?

Hello, I felt the need to post this because for a company as large as Allstate I should not feel like I was scammed or duped out of help or support, and yet, that is exactly how I feel. I got into a motorcycle accident on the 27th of June this year and opened a claim with my insurance. My claims agent was Ariana *** who started off supportive. I gave them all the information for the claim and we reached the point where I was supposed to get my motorcycle inspected by one of their agents.. unfortunately that never happened. Actually, I never heard from her again. I emailed her several times and called her office and the voicemail was that of another lady saying 'Ariana *** has been placed on leave indefinitely? no one from Allstate in that office ever responded to my emails or calls. After I healed from surgery I called the support line and they had told me that my claim was closed and I was found 100% liable. No explanation. Nothing. I have no transportation and no support from a company who promises to deliver that. As a service member I have started a campaign for awareness for military personnel because I also go my ambulance bill in the mail saying no payment was received from the auto insurance carrier either. I feel like I've been completely abandoned. Even the person I spoke too on the phone said this was very odd and someone should be in contact with me.. the only contact I've recieved since is an email saying my bill is coming up. It will be my last. It already feels like I'm uninsured anyway.
Product_Or_Service: Insurance

Please see attached complaint and documentation.

I have used Allstate for over 10 years. The only two times I had to experience Allstate's customer service during that entire 10 year period that I diligently paid my premiums were extremely negative experiences.
My first experience was at year # 9 of my perfect driving record with Allstate when my gaining engine of my car quit on me and I was stuck in a grocery store parking lot unable to start my car. I filed a claim with Allstate requiring towing service. However, a nightmare ensued. Allstate took 3 days to tow my car to my car dealership because they could not find a competent tow service that would get my car out of a corner where I parked. I was not reimbursed for the rental car costs I incurred while waiting for Allstate to successfully tow my car out of the parking. Then, when they finally did manage to tow it, I found beer bottle caps all over my car and mud boot prints on the floor of my car left, I presume, by the several different tow servicemen who tried to tow my car out of the itty bitty corner they tell me required a special equipment (and full 3 days) to get my car out. Of course, no one reimbursed me for the rental car cost and I just got a $100 check for my wait.
My second horrible customer service experience with Allstate - again, I emphasize, this is after 10 years of my being a good paying customer with no accidents -- was when I decided to cancel my policy with Allstate after 11 years of being their customer. I used to always pay semi-annually and, even after I cancelled my policy with them in a timely fashion, they STILL WENT AHEAD AND DRAFTED $932 OUT OF MY BANK ACCOUNT LEAVING ME IN NEGATIVE BALANCE AND WITH NO ABILITY TO PAY FOR MY GROCERIES. Unbelievable! Absolutely unbelievable!

Had the worst experience with Allstate home police a end their customer service.
Insured my house with Susan *** from Brian *** Agency in Canton IL. Suzan was ok. Little slow and forgetful, but had the best rate around so I went with her and Allstate.
I agreed to pay $813 per year ( august 2017) and I paid that in one lump some electronically and singed up for automatic renewal in order to get the best rate.
9 months later ( may 2018) I looked at my policy to check when is the next renewal day due and see that I got charged additional $86 on 12/2017. 3 months after signing my policy and paying in full. ???????
Let me just point out that I have never approved that $86 deduction from my account. I have never been notified of that deduction or policy changes at all. They had access to my account so they just took the $86 . They had no right or my approval. That is plain old STEALING.
Allstate steals and cheat. I will never insure with them again and I advised my coworkers and neighbors to do the same.
I have never received a call or email or anything at all to notify me of the rate change. When I pointed that out ( Suzan ***) I was told a notification was sent to my old address. (why they sent notification to my old address is a mystery to me, when I insured my house with them as my only and main residence)
On top of that the address Allstate had on file was incorrect. I have never lived at that address.
In todays electronic age and day I still cant believe they argue with me stating they notified me by sending a letter to non existent address instead of sending and email or for goodness sake maybe, just maybe.... making a phone call?
Took me 2 weeks of trying to chase Suzan down and I still had no answers, or apologies for that matter.
I escalated the whole thing to Ryan ***, *** Customer Resolution Specialist. He was nice at first but as I pushed for answers he became unavailable more and more. For the last few weeks I have been leaving him voice mails and sending email with no success. Today ( 3 months later) I was told I was not getting any apologies or my $86 back. I need to prove first that their appraisal of my property was incorrect.
Basically, he suggested that I get my own appraisal (costs $300) to challenge their appraisal. Then …. maybe then …... I will get my $86 back.
How stupid is that?
Allstate did not insure me correctly. They did not give me correct rate. They did not notify me of any account charges or additional charges. They stole money from my account and somehow it is my fault and I need to fight it?
Well, they need the $86 more than I do ,obviously, so they can keep it. If they would rather keep $86 then a customer , there is nothing I can do about that. I just hope all the other customers will be worth more that that and they will treat them better.

Due to my former Allstate agent’s error, I overpaid almost $3,000 over 4 years for incorrect square footage. I had suspected something was wrong several years ago and asked the insurance commission for Kansas to step in and help. Other errors were found. We switched agencies and my new agent didn’t catch this mistake.

Allstate refunded almost $700 worth (one years over payment), but now they are refusing to refund the rest as it isn’t their policy to refund more than 1 year’s mistake. I was even told that “as a woman”, I need to better inform myself of how to take care of my house hold and that I should have known my policy was wrong. They have admitted that the agent made the mistake, but are refusing to correct the mistake for the 3 additional years owed to me as a refund.

They promote their “excellent customer service” and but are not standing behind it. I had 2 agents look at this, 2 experts because as a VP at a large company, trying to start a business, with a chronic illness, and running a house, I don’t have time to become and insurance expert. I rely on agents just like millions of other Americans. At the time I took this policy out, I was basically bed bound, and the day I closed on my house I left for *** Clinic; checking every detail of my homeowners policy was my last priority.

On top of this discovering they are essentially stealing millions of dollars this way from people who are relying on their “expert agents” that Allstate doesn’t “back” for more than a year makes me sick. The fact that it was emphasized to me by customer service over and over that as a woman, I should do better is further infuriating!

The way the mistake was caught was that my mortgage company called me and said my rates were completely out of line and that I should investigate. I did and both USAA and Shelter Insurance stated my policy was incorrect at Allstate. I called my Allstate agent and she started making changes immediately. This should have never have happened.

On July 5th 2018 I called my agent to file a claim for roof damage, the loss day is May 3rd 2018. I didn't want to put a complain because my agent constantly reminds me that any claim affect my record with All state. There was a storm on the day mentioned, there was a damage on my roof and I paid someone to fix it temporarily, to prevent more damage to the structure. But when I checked again it was staring to leak, so I decided to file a claim because it needed to be repair and the cost was a lot was more than my deductible.

Allstate sent one of their contractors to estimate the damage on July 11th 18, the person didn’t even go up the roof, instead he just took pictures with a drone, and he missed or didn’t care about the garage because that wasn't even included in the report. And because he didn’t go up he just assumed the age of the roof and estimated the age of the roof as 18 years old, when my roof is probably 10 years old, due to that mistake, AllState is deducting 50% of the value. On top of that, the contractor also omitted the this is a double layer roof, which means, that I will have to pay a lot more to dump the waste generated when it gets fixed.

Allstate is taking too long, looking for all kind of excuses they even made me hire a contractor myself to resubmit the estimate, then the adjuster deliberately called the contractor I hired to ask him to take pictures, which he did, and now they are asking for more pictures when Allstate already has them. Now I am working with a 2nd adjuster, process is been long enough, new adjuster never calls me on the promised days. If I insured my house is because I want my investment to be safe, Allstate should honor the coverage I am paying for anually, the more they wait more damage to the structure of my house, there are stains on my ceiling that I don’t know where they are coming from. I need a solution soon and seems like Allstate is in not disposition to do so.

Hello,
I am writing to you in response to a decision made on my claim (***5) for my home owners insurance regarding my roof. I want to start by saying I have been a home owner for over 20 years and my partner for longer than that. In all those years, we have both been fortunate as we never needed to file a claim on our home owner’s insurance. When we decided to purchase a house together, we shopped at several insurance companies and we finally decided on Allstate because they had the coverage’s we required at a reasonable price, but not the lowest cost. We have only owned our home for a year and due to a desire to relocate, we decided to put our house on the market. Upon the first inspection, we were informed that our roof had hail damage. This was a huge surprise to us as we just bought the home in July 2017 and all inspections show no damage to the roof and we weren’t aware of any damages occurring to the home. We had a second inspection a few weeks later after the initial deal fell through, and this inspector said the same, hail damage. We had two (2) independent roofing contractors come and look at the roof and they came to the same determination. With that information, we felt we had no other recourse except to open a claim with our insurance company as a roof replacement was going to cost over $15,000 and our policy said we had coverage for roof damage.
After two inspections and several weeks of back and forth, two of your claims adjusters refused to cover our roof saying the issue is defective shingles. Their reasons are essentially because they do not see damage on other areas of the house, this could not be hail. This reasoning is flawed since the same argument could be made for the reason it was not defective shingles. The damage was not seen everywhere, so why could they say for certain it is defective shingles? You cannot, and the fact of the matter is the roof is damaged. The roof is only thirteen (13) years old and we live in a moderate climate. We learned later this is an *** shingle so the issue is not defective shingles. Only the Allstate inspector is saying this, everyone else is saying hail damage.
Since that time we have requested bids from five (5) experienced contractors. Each one of them, without solicitation, told us your insurance should pay for this roof. Most of them asked us which insurance company we had, when we told them, they ALL say Allstate has a poor track record for paying for customer claims and that if we had another insurance company, it would have already been fixed. As a customer of Allstate and being told “we are in good hands”, this is an absolutely unacceptable response to our claim. It also makes me question what would happen if I were to be in a car accident and needed my insurance, would I receive the same treatment? My experience with your claims department tells me that would most definitely be the case. Insurance is a very frustrating thing for a consumer, we pay into it for years hoping we never need it. When it comes time that a customer needs to utilize the service we have paid for so many years only to be told all the reasons it’s not covered, I completely lose confidence in that company.
I think Allstate needs to evaluate their position on paying claims for your customers. Your Company is in the business of helping its customer when they are at their greatest time of need. Something I think you have forgotten is that you are not dealing with a data point on a spreadsheet, they are people like us who need help and you are supposed to be their lifeline when things are going wrong in life, not make it harder for them.

On June 30, 2018, I filed claim #***. Kimberley *** - an Allstate claim adjuster - asked me to get repair estimates and after I submitted them, she decided to sent a company called *** to evaluate the damages. *** sent Allstate a report on August 7, 2018 and Kimberly *** has failed to update me with the status of my claim. I have left her voice mail messages and sent her email messages but she has refused to reply to them.

This unwelcome situation has created a friction between my tenants and me. It has been almost 2 months since I filed the claim and I want a fair resolution.

Please take a look at my claim and your adjusters response.

I've owned this home for 14 years. I've been an Allstate customer on this property for the entire 14 years. This was my first claim during the entire 14 years I've been covered by this policy. My home suffered some un-noticed water damage to the inner walls and subflooring. I was told by the Allstate adjuster that I should have noticed the problems earlier and that my issues are storm and/or water related, but they are not covered because I should have noticed it and claimed it earlier. You don't know you have a problem until you notice the problem. I've been under Allstate's watch the entire 14 years, so even if the adjuster thinks it went on a little longer than it should have, It was still under Allstate's watch. I was paying Allstate to insure my home whenever the damage occurred!!! Of the $20,000.00 in water damages my home suffered, Allstate offered me a $1700 settlement minus the $500.00 deductible, which left me a whooping 1200. to repair my home. Good Luck Allstate Customers, YOU ARE GOING TO NEED IT!!!

Thank You
Michael

We have had Allstate since we were teens! My husband 42 yrs , had his first accident which was not his fault & lucky to be alive due to a trucks metal bumper flew off and hit my husbands car while driving to work.
Later after all state paid out, we got a letter notifying us they are cancelling not only his insurance on the vehicle that had the accident but also our suv !
We even tried fighting it and waiting days they stlll came back and denied us.
What a disgusting company! Before this - all the years we paid and never once had an accident! The one time we do, and not our fault they canceled us!
They don’t care about customers at all

I have had a couple of roofing contractors let me know that I have had missing shingles. So I finally decided to look into it and sure enough, I had a lot of shingles missing and some weak spots not even sturdy enough to hold a person. So I contacted Larry *** who is my agent he referred me to Legacy Roofing, so they came out and told me I indeed had shingles missing as well as a weak roof. They took pictures, I reported a claim, and an inspector came out with Legacy roofing. I got a call back from Lisa *** who was my adjuster and told me I only had six shingles missing. I stated the information that the roofer told me as well as looking with him there were more than six shingles missing. She argued with me about it being old claim so there was nothing she can do. Two days later she called back and told me she was closing my claim, and she has made her final decision. I called customer service and reported how rude she was and is there anyone else that can review it. The customer service agent told me I could take pictures as well as video and submit for a supplemental claim and I did so, and no one will return my phone calls. I would never recommend Allstate to anyone. Larry ***, Lisa ***, Olisaemeka *** are horrible. They have a left bad name on a company that was highly recommended. They had no problem taking my money every month but as soon as I had real issue they would not step up to help.

I filed a claim for storm damage to my roof. My contractor has stated the roof is not repairable. After 2 inspections, the last by an Allstate paided engineer, Allstate will only cover select repairs equating to roughly half the roof replacement value, despite documented extensive damage. After contacting my agent I was told I could go through an appraisal process where Allstate and I each hire our own roof appraiser, they agree on an umpire and the 3 conduct another inspection. If Allstate and my inspectors cannot agree, the umpire issues a final ruling. I was fine following this process and would accept the outcome. However Allstate, after asking me to name an appraiser and submit the request in writing, denied taking my claim through the appraisal process. They cited the appraisal process is only to dispute repair value, not replacement vs repair resolution. I countered that there are still more damages to the backside of my roof than Allstate covered in their estimate so I am in effect disputing the repair value. Allstate still refused to allow the appraisal process for my claim. If my claim was never eligible as they state, why tell me this is an available option, and have someone call me to tell me how to follow the process, and have me submit the request in writing? I have been told by a roof contractor, and two home inspectors that Allstate commonly refuses to replace roofs despite extensive damage. I also suspect the engineer hired by Allstate for the last inspection has a financial interest in minimizing damage claims in order to receive continued business from Allstate.

All State Claim # 0509123766

Essentially, All-state is refusing to pay a claim and will offer no solutions. They provide no remedies for the problem and just tell me I can pay the difference.

Here is what happened. I dropped the vehicle off at ***t body shop in Opelika, AL. All State refused to pay the claim. They made up a bunch of excuses for not paying the claim and told me they were happy for me to pay the difference. That what they were not willing to pay that I could pay for the claim out of my own pocket.

I told them that was not satisfactory nor an option for me as I pay my premiums on time and wanted them to honor the contract and to pay the claim. They said they were not willing to do so at this body shop. I said. "Ok fine give me a body shop that you want to have repair the vehicle. You can tow it over there."

They said they would not suggest a body shop or do that. So my response was "you will not pay the claim at AutoSport Body Shop and you wont tell me who you will pay??" They indicated that it was up to me to drive around and see if anybody else would fix it. Fix a car that another body shop cannot see.

This is not happening because the local body shops are not willing to fix a car they cannot see (because it is at AutoSport disassembled and unable to be driven).

For me to pick a place just gives Allstate the ability to say "nope not paying these guys either."

They aren't willing to pay the first body shop and they want me to gamble on another body shop of my own choosing so they will somehow get honorable and pay the second guy. No if All State wont pay the first body shop I am not gambling that they will have honor and pay the second body shop.

Recently I got rear-ended by an Allstate Insured when he was coming out of the center lane and I was just driving my lane. AllState only accepting 80% liability because I sawtheir insured travel towards the center lane but didn't attempt to avoid. I am sorry, but how am I going to avoid their insured at the speed of 40+/miles and when I realized it, it was too late, I can't change lane because of on-coming traffic or causing another accident with other driver and put my life and my passenger's life at risk. AllState even said "Our insured di fail to yield right of way which is why we agree we are proximate cause, however, he crossed over the 2 southbound lanes of travel and through the center turn lane when the impact occurred. During this time, you should have been able to see our insured and attempted to avoid. I am aligned with *** liability decision. You are certainly free to address with your carrier."

When I ask them am I supposed to know that the other driver won't stop at the center lane and wait for the traffic to clear before merging into it. This is their response"
You are not supposed to know, but you should be aware and take appropriate evasive action, which you did not. As a reasonably and prudent driver, we cannot assume what other drivers are going to do or not do. We have a duty to ensure we recognize danger and react to it accordingly. Again, please feel free to reach out to your carrier accordingly if you are in disagreement. Otherwise, we would be more than happy to pay the undisputed amount."

Overall Allstate is blaming their victim for what happened to them. Why would I want to get into a collision? I haven't got into an accident in almost 20 years. I am not in financial difficulty , so I am not getting involve in a collison on purpose. Yes I did see the car coming into center lane but I didn't know that he didn't see my car and merged right into my bumper. AllState reason for denying responsible is absurd.