I am sorry for the length of time it has taken USA Funds to research and resolve this complaintHowever, as I let you know a couple of weeks ago, we have been attempting to obtain agreement from *** to repurchase the affected loan and return it to servicingAs you and I discussed, my review of the servicer's (***) collection activities did show that the borrower's phone number used by the servicer was not the one that Mr*** provided in his complaintMy research shows that Mr*** was in contact with *** with respect to this loan as evidenced by payments made in and several phone contacts to *** initiated by the borrower in that year that resulted in forbearance being granted on this loanIt appears that Mr*** returned to school and his loan was forborne and deferred for several yearsThe next due date set on his loan following the forbearance/deferment end was 05/24/*** did conduct all appropriate delinquency servicing on this account, including appropriate skip-tracing activity throughout Mr***'s delinquencyIn addition, *** sent multiple letters, both to the references provided on the loan application, as well as to the last-known address Mr*** confirmed for himself, in their efforts to contact Mr*** and assist him in resolving the growing delinquency status of his loan We conclude that the default status on this loan is valid.It appears that Mr*** simply lost track of this particular loan since, as he pointed out, all of his other loans are in deferment, and of course, it makes sense that he would not have chosen to default on one while keeping the others in good standing, as he asserts in his complaint.Therefore, in an effort to resolve this situation for Mr***, I contacted *** (the previous owner of this loan) and requested that they repurchase this loan and return it to servicingToday, *** confirmed that they agree to do so, and informed me that they have already restored the loan to servicing on their systemMr*** should be receiving correspondence from *** informing him of his new repayment termsUpon the completion of the repurchase process, USA Funds will delete our default reporting from Mr***'s credit reports.With respect to Mr***'s other educational loans, I'd like to make sure that he is aware of the US Department of Education's National Student Loan Database System (NSLDS)This system was developed specifically to assist borrowers keep track of all of their federal student loans and is useful in identifying the loans' servicers and the last reported status of each loanI hope this information is useful to Mr***.If I can be of further assistance in this matter, I can be reached at the phone number belowSincerely,Barbara W***Director, Claim ManagementUSA Funds, Inc.(317) 578-
Dear Ms***,The attached letter, and the enclosures identified in the letter, were mailed to Mr*** regarding his allegation of fraud on May 19, 2015. Included in this response are Mr*** Federal Stafford Application and Promissory Note signed and dated on February 27, and two
Notices of Loan Guarantee and Disclosure Statements dated April 14, 2008. USA Funds’ position regarding the validity of the default has not changed and remains as conveyed to Mr*** in this letter. While we sympathize with Mr*** frustration and circumstances, USA Funds is bound by the federal regulations that govern the FFELP, which requires us to diligently collect against this outstanding loan obligation. Mr*** may wish to consider the payment options that are available to defaulted borrowers as described in the enclosed Attachment A. For more information, he may log onto USA Funds’ website at www.usafunds.org for additional information on these programs. Mr*** may wish to consider loan consolidation through the WilliamDFord Direct Loan Program and specifically request the income contingent repayment (ICR) plan option. Under ICR, repayment is based on a borrower’s income. For additional information about this program, Mr*** may log onto the Department’s website regarding Direct Consolidation at www.loanconsolidation.ed.gov or call their toll-free number at 800-557-7392.Effective January 4, 2015, Mr*** account was placed in collections with Enhanced Recovery Company, LLC (ERC). We encourage Mr*** to contact ERC at their toll-free number 800-893-regarding payment options and any questions he may have. The longer Mr*** delays in contactingERC or establishing a payment plan, the higher his balance will become due to daily accruing interest. In addition, ifa voluntary payment plan is not established, collections will continue through involuntary measures such as the offset of Mr*** federal taxes or administrative wage garnishment. If Mr*** disagrees with USA Funds’ handling of his account, as a student loan borrower he has the right to contact the U.SDepartment of Education’s Office of the Ombudsman to discuss his concerns. He may contact the Ombudsman toll-free at (877) 557-2575, via e-mail at [email protected] or in writing. The mailing address is: Office of the OmbudsmanU.SDepartment of EducationFirst Street, N.E.Mailstop 5144Washington, DC 20202-5144 I hope this matter satisfactorily addresses Mr*** questions and concerns and we appreciate you allowing us the opportunity to assist you. Sincerely,Susan L***OmbudsmanUSA Funds
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Better Busi***s Bureau:
I have reviewed the response made by the busi***s in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I am rejecting responce because of the collection practices. I am sick and tired of this company threatening me with garnishment over and over again. I don't care how much paperwork they have sent me period, this is considered harassment and the interest that has been collected on this loan is completely unheard of. I should not have to contact them by letter again when I just sent them a letter on 10-17-15, they didn't respond to that letter at this time and now in order for me to stop another possible threat of a garnishment, I have to send them another letter. After I received this response, someone by the name of Katie contacted my mother's home. Whomever it was should not have contacted my mother place PERIOD and once again, this is considered harassment. My mother has nothing to do with this loan, so you can tell USA Funds\Coast Professional to stop contacting my mother's place because I don't live there. This is why I need an attorney to stop these collection practices of both companies and just because this is a student loan from the government, you can't just take something just because you can and will and you can't do anything about it. If this loan is to be taken care of, I am not going to send them anything about my finances because it is none of their business(there are privacy laws out there) and I know what I can and can't afford. Like I said before, I have other financial responsibilites to take of, so hopefully they will accept the agreement that I have stated on the letter I sent to Coast 3+ weeks ago. Thank you
A response to MrPinnix's inquiry is being mailed to him today. In addition, a copy of the response was faxed to the attention of *** *** at the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com Attn: *** *** NDelaware Street, Suite Indianapolis, IN 46204-Re: # *** - *** ***Dear Ms***: Thankyou for your inquiry dated November 14, regarding Ms***'s concernsAs the guarantor of five of Ms***'s federal student loans, United
Sn1dent Aid Funds, Inc(USA Funds) offers the following information related to Ms***'s account According to our records, beginning December through September 2009, USA Funds guaranteed five federal student loans totaling $19,for Ms***'s attendance at the University of *** *** and *** University through the SLM Education Trust and serviced by Navient Solutions, Inc(Navient), formerly lmown as SallieMae, In.c(SallieMae)These loans included two subsidized Stafford loans for $4,and $3,500, respectively, and three unsubsidized Stafford loans for $4,000, $1,000, and $6,000, respectively • I would like to clarify that USA Funds and Navient are not aff iliated companiesUSA Funds does, however, contract with Navient for certain administrative functions, including the collection of delinquent and defaulted student loans The lender's history also reflects the following disbursements were canceled: the third disbursement for $1,of the second subsidized loan for $3,500, and the third disbursement for $2,of the third unsubsidized loan for $6,Ultimately, USA Funds guaranteed a total amount of $15,for these five loansEnclosed are copies of Ms***'s Federal Stafford Loan Master Promissory Notes signed and dated on December 4, and September 30, 2008', and the corresponding five Notices of Loan Guarantee and Disclosure Statements With the passage of Electronic Signatures in Global and National Commerce Act (E-Sign Act), lenders and borrowers in the federal student loan programs have the option of using electronic promissory notes and signaturesThe E-Sign Act provides, in part, that a signature, contract, or other record may not be denied legal effect, validity, or enforceability solely because it is in electronic fonn or because an electronic signature or electronic record was used in its formation111e E-Sign Act allows the Department, guaranty agencies, lenders, schools, and borrowers to use electronic records and electronic signatures in place of traditional paper records and handwritten signatures usAfunds United Student Aid Funds, In Mailing Address cCorporate Headquarters
Re: #*** Dear Ms***: Thank you for your inquiry dated August 15, regarding Ms*** ***’s concerns Based upon a cursory review of our systems and records, we will require a longer period of time to research and respond to Ms***’s
inquiry. We appreciate Ms***’s and the Revdex.com’s patience and we expect to have a complete review and response to you by September 1, 2017. If further time is needed, we will notify you accordingly Sincerely, Susan L*** Ombudsman USA Funds /smf s/investig/official/smf-***.doc
Thank you for your inquiry dated April 25, 2016 regarding Ms. [redacted]'s concerns. As the guarantor of Ms. [redacted]' federal consolidation loan, United Student Aid Funds, Inc. (USA Funds) offers the following information related to Ms. [redacted]'s loan account. · I would...
like to clarify that USA Funds is a national guarantor of student loans based in Indianapolis; in its role as a guarantor, USA Funds administers FFELP loans on behalf of the U.S. Department of Education (Department), including the federal consolidation loan that is cited in Ms. [redacted]'s inquiry. Also, for purposes of explanation, USA Funds does not play the role in the Federal Family Education Loan (F1±L) program as a banker or lender. In addition, [redacted] Solutions, Inc. ([redacted]), formerly known as SallieMae, Inc. (SallieMae), is not affiliated with USA Funds. USA Funds does, however, contract with [redacted] for certain administrative functions, including the collection of delinquent and defaulted student loans. According to our records, on November 6, 2001, USA Funds guaranteed Ms. [redacted]'s federal consolidation loan. Enclosed is the Federal Consolidation Loan Application and Promissory Note signed and dated on June 22, 2001. The total consolidation loan amount, originally obtained through [redacted] as the lender and serviced by ACS Education Services (ACS), was $14,037.36. According to our records, on April 1, 2011 Ms. [redacted] filed a Chapter 13 bankruptcy and her loan servicer at the time - ACS - promptly suspended Ms. [redacted]'s account from further servicing, as required by the automatic stay provision of the U.S. Bankruptcy Code, and filed a bankruptcy claim with USA Funds, as required by the Higher Education Act of 1965, as amended, in the amount of $12,693.48. The amount of the claim purchased included $12,285.30 in loan principal and $408.18 in unpaid accrued interest. On May, 9, 2011, [redacted] acting on behalf of USA Funds, filed a Proof of Claim for $12,285.30 (the principal due at the time of the bankruptcy filing date) with the Bankruptcy Court in order to share in payments made through Ms. [redacted]'s bankruptcy plan. Federal consolidation loans are simple interest loans and interest accrues daily on the unpaid outstanding principal balance. There is no provision in federal regulation to prohibit the assessment of additional accruing interest during a bankruptcy stay, thus, interest continued to accrue on Ms. [redacted]'s outstanding principal balance during the bankruptcy action. With regard to payment application, payments are applied in the following order as required by federal regulations: a portion of each payment is first applied to outstanding collection costs, next to outstanding interest, and the remaining amount to principal.During the bankruptcy stay, USA Funds received a total of $1,904.22 in payments from the bankruptcy court. During that same period, Ms. [redacted]'s loan had accrued approximately $3,294 in additional accrued interest (see attached copy of Ms. [redacted]'s Statement of Account (SOA) dated January 6, 2016 fora summary of payments received). Since the Proof of Claim was not paid in full through the plan, Ms. [redacted] was still responsible for the remaining balance of the claim plus accrued interest at the conclusion of the bankruptcy action.Under bankruptcy law, student loans are non-dischargeable debts unless an adversary proceeding (hardship petition) is filed with the court to determine if exempting the loan from discharge would impose an undue hardship on the borrower to repay. While a review of the bankruptcy court documents shows that Ms. [redacted] received a general discharge on December 23, 2015, from the bankruptcy court there was no evidence to show that Ms. [redacted] filed an adversary proceeding to show cause fora hardship petition. Specifically, the Bankruptcy Code at Section 523(a)(8) states:"(a) A discharge under Section 727, 1141, 1228(a), or 1328(b) of this title does not discharge an individual debtor from any debt—**"(8) for an educational benefit overpayment or loan made, insured or guaranteed by a governmental unit, or made under any program funded in whole or in part by a governmental unit or a non-profit institution; or for an obligation to repay funds received as an educational benefit, scholarship or stipend, unless excepting such debt from discharge under this paragraph will impose an undue hardship on the debtor and the debtor's dependentsThe loan in question qualifies under this section of the Bankruptcy Code because it is an education loan insured by the federal government, made under a program funded in part by the federal government and in part by USA Funds, a private non-profit corporation. In order to qualify for the exception provided by this provision, Ms. [redacted] must have filed an adversary proceeding and proved undue hardship. No complaint or petition alleging undue hardship was filed in this bankruptcy action; therefore, this loan was not discharged in her bankruptcy case.At the conclusion of the bankruptcy proceedings, federal regulations require the loan to be repurchased by a lender and returned for servicing. USA Funds requested that the loan be repurchased and the repurchase of the account was completed on March 11, 2016, and [redacted] became Ms. [redacted]'s new servicer on her loan and commenced servicing on Ms. [redacted]'s account· For questions regarding the current status of her federal consolidation loan, or repayment options, Ms. [redacted] should contact [redacted], Office of the Customer Advocate, at (888)5454199 or advocateasalliemae.com.If you have further concerns or questions, please contact me at (317) 806-1265. I hope this matter satisfactorily addresses Ms. [redacted]'s questions and concerns and we appreciate you allowing us the opportunity to assist you.Sincerely,Susan [redacted] USA Funds
Thank you for your inquiry on behalf of Ms. [redacted]. As I understand it, Ms. [redacted] believes she should not be responsible for paying the loan balance that remains following her attendance at [redacted] University As the guarantor of Ms. [redacted]'s federal loan, USA Funds offers the following response to Ms. [redacted]'s concerns, We would like to clarify that USA Funds is a national guarantor of student loans based in Indianapolis, IN and that USA Funds and Navient Solutions, Inc. (Navient), formerly known as SallleMae, Inc. (SallieMae) are not affiliated companies. USA Funds does, however, contract with Navient for certain administrative functions, including the collection of delinquent and defaulted student loans. For purposes of explanation, GC Services is one of many collection agencies utilized by Navient to collect defaulted student loan accounts on USA Funds' behalf. According to our records, weguaranteed a loan for Ms. [redacted] to attend [redacted] University This loan was originally guaranteed in the amount of $6625; subsequently $5474.78 was cancelled, resulting in an adjusted loan guarantee amount of $115022, disbursed on 10/13/05 for Ms. [redacted]'s attendance for the school term of September 2005 through February 2006. In our research of Ms. [redacted]'s concerns, we have obtained records from the school (enclosed). The first attachment is the financial transaction history This document shows the school's receipt of Ms. [redacted]'s unsubsirlirpd Stafford loan in the original amount of $3213.61, That payment was posted on October 14, 2005. Subsequently, there is a refund of her Stafford loan in the amount of $2097.90, leaving a loan balance at that time of $1115.71. I'd like to bring your attention to the Official Transcript, which shows that Ms. [redacted] transferred a total of 25 hours to this school, and she did complete 1 credit hour during the period of time she attended this school (note that it also appears that her work was through their on-line program). The school reported that Ms. [redacted] withdrew from the school on October 17, 2005. That can be found on the second attachment, which is the Official Transcript from [redacted] University You can see the refunds and credit adjustments that were made to Ms. [redacted]'s account following that date, on the financial transaction history Ultimately the total fees charged to Ms. [redacted] for the period of time that she was enrolled in this school is $1180.71, which can be found at the bottom the document. In summary, it appears that Ms. [redacted] did enroll and also, did attend the school (working through their on-line program, it appears) for a short period of time. It also appears that the school refunded the monies according to their refund policy, in a timely manner after Ms. [redacted]'s withdrawal from the school. Schools have the right to refund less than the full amount charged and paid for their program once the student enrolls and attends, and different schools have different policies on how they calculate the amount to refund. Any questions Ms. [redacted] may have related to how the refund amount was calculated would have to be discussed with [redacted] University as we do not have that information. With respect to Ms. [redacted]'s federally guaranteed loan, we confirm that the remaining balance is a valid debt. Our records show that this loan is currently in default. We paid the default claim to Navient, her loan holder at the time, in the amount of $1282.49 on 11/22/13. I have enclosed a Statement of Account demonstrating all financial activity-that has occurred with the loan since. I would to provide some information regarding federally guaranteed loans, and also provide Ms. [redacted] with a list of options she has to return the loan to good standing and restore her credit rating. · Federal student loans are simple interest loans on which interest accrues daily With regard to payment application, payments arc applied in the following order as required by federal regulations: portion of each payment is first applied to outstanding collection costs, next to outstanding interest, and the remaining amount to principals. · USA Punds is required by federal regulations to assess collection costs on defaulted loans, which adds to the loan's payoff balance. · USA Funds is required by federal regulations to conduct Administrative Wage Garnishment to collect the balance on defaulted loans, should the borrower fail to establish satisfactory repayment arrangements on the loan. · USA Funds is also a participant in the US. Department of the Treasury's (Treasury) federal tax offset program administered by the Department. As such, USA Funds may be required to offset Ms. [redacted]'s tax returns unless she makes satisfactory repayment arrangements with her collection agency. For these reasons, we strongly encourage Ms. [redacted] to contact her collection agency and work toward resolving this loan obligation. 7%3Vbile we sympathize with Ms. [redacted]'s circumstances, we are bound by the federal regulations that govern the Federal FamilyEducation Loan program, which require us to diligently collect against this outstanding loan obligation. Ms. [redacted]'s loan is currently in collections with GC Services and we encourage her to contact GC Services to discuss the options that exist to assist her with her repayment obligation Accordingly Ms. [redacted] may wish to consider the payment options that are available to defaulted borrowers as described in the enclosed Attachment A. Ms. [redacted] can contact GC Services at their toll -free number, 800-753-8354, to discuss any of these options. The longer Ms. [redacted] delays in contacting GC Services or establishing a payment plan, the higher her balance will become due to daily accruing interest. In addition, if a voluntary payment plan is not established, collections will continue through involuntary measures such as offset of Ms. [redacted]'s federal taxes or benefits. If you have further concerns or questions, please contact me at (317) 578-6060. I hope this matter satisfactorily addresses Mr. Baker's questions and concerns and we appreciate you allowing us the opportunity to assist you. Sincerely,Barbara W[redacted], Director, Claim Management
We are unable to provide a response to Ms. [redacted] without an explanation of why she is dissatisfied with the content and information provided in our November 30, 2017 letter.
Re: #[redacted] Dear Ms. [redacted]: Thank you for your inquiry dated July 5, 2017 regarding Ms. [redacted]’s concerns. Based upon a cursory review of our systems and records, we will require a longer period of time to research and respond to Ms. [redacted]’s...
inquiry. Further, it appears that Ms. [redacted] has made an identical inquiry with the Consumer Financial Protection Bureau (CFPB). We appreciate Ms. [redacted]’s and the Revdex.com’s patience and we expect to have a complete review and response to you by July 21, 2017. If further time is needed, we will notify you accordingly. Sincerely, Susan L[redacted] Ombudsman USA Funds /smf s/investig/official/smf-[redacted].doc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was unable to view the response. The pdf file was locked.
Regards,
[redacted]
We are unable to find an account using the borrower's name as provided. We ask that the borrower please provide us with an account number, copies of correspondence she's received related to the debt or her social security number. King regards, Susan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Sorry. Let I said. I have NEVER given my information to nor have I attended any classes with WGU. why woukd I when ihave been only oclass away from a BS on management at the University of [redacted]? The m o have everdone with [redacted] is request information. I have never signed up for classes. Why would I when wgu dies not transfer credits anywhere. Ie: their credits ate invaluable at other colleges. This is one school loan that is not my responsibility.
Regards,
[redacted]
I am sorry for the length of time it has taken USA Funds to research and resolve this complaintHowever, as I let you know a couple of weeks ago, we have been attempting to obtain agreement from *** to repurchase the affected loan and return it to servicingAs you and I discussed, my review of the servicer's (***) collection activities did show that the borrower's phone number used by the servicer was not the one that Mr*** provided in his complaintMy research shows that Mr*** was in contact with *** with respect to this loan as evidenced by payments made in and several phone contacts to *** initiated by the borrower in that year that resulted in forbearance being granted on this loanIt appears that Mr*** returned to school and his loan was forborne and deferred for several yearsThe next due date set on his loan following the forbearance/deferment end was 05/24/*** did conduct all appropriate delinquency servicing on this account, including appropriate skip-tracing activity throughout Mr***'s delinquencyIn addition, *** sent multiple letters, both to the references provided on the loan application, as well as to the last-known address Mr*** confirmed for himself, in their efforts to contact Mr*** and assist him in resolving the growing delinquency status of his loan We conclude that the default status on this loan is valid.It appears that Mr*** simply lost track of this particular loan since, as he pointed out, all of his other loans are in deferment, and of course, it makes sense that he would not have chosen to default on one while keeping the others in good standing, as he asserts in his complaint.Therefore, in an effort to resolve this situation for Mr***, I contacted *** (the previous owner of this loan) and requested that they repurchase this loan and return it to servicingToday, *** confirmed that they agree to do so, and informed me that they have already restored the loan to servicing on their systemMr*** should be receiving correspondence from *** informing him of his new repayment termsUpon the completion of the repurchase process, USA Funds will delete our default reporting from Mr***'s credit reports.With respect to Mr***'s other educational loans, I'd like to make sure that he is aware of the US Department of Education's National Student Loan Database System (NSLDS)This system was developed specifically to assist borrowers keep track of all of their federal student loans and is useful in identifying the loans' servicers and the last reported status of each loanI hope this information is useful to Mr***.If I can be of further assistance in this matter, I can be reached at the phone number belowSincerely,Barbara W***Director, Claim ManagementUSA Funds, Inc.(317) 578-
Dear Ms***,The attached letter, and the enclosures identified in the letter, were mailed to Mr*** regarding his allegation of fraud on May 19, 2015. Included in this response are Mr*** Federal Stafford Application and Promissory Note signed and dated on February 27, and two
Notices of Loan Guarantee and Disclosure Statements dated April 14, 2008. USA Funds’ position regarding the validity of the default has not changed and remains as conveyed to Mr*** in this letter. While we sympathize with Mr*** frustration and circumstances, USA Funds is bound by the federal regulations that govern the FFELP, which requires us to diligently collect against this outstanding loan obligation. Mr*** may wish to consider the payment options that are available to defaulted borrowers as described in the enclosed Attachment A. For more information, he may log onto USA Funds’ website at www.usafunds.org for additional information on these programs. Mr*** may wish to consider loan consolidation through the WilliamDFord Direct Loan Program and specifically request the income contingent repayment (ICR) plan option. Under ICR, repayment is based on a borrower’s income. For additional information about this program, Mr*** may log onto the Department’s website regarding Direct Consolidation at www.loanconsolidation.ed.gov or call their toll-free number at 800-557-7392.Effective January 4, 2015, Mr*** account was placed in collections with Enhanced Recovery Company, LLC (ERC). We encourage Mr*** to contact ERC at their toll-free number 800-893-regarding payment options and any questions he may have. The longer Mr*** delays in contactingERC or establishing a payment plan, the higher his balance will become due to daily accruing interest. In addition, ifa voluntary payment plan is not established, collections will continue through involuntary measures such as the offset of Mr*** federal taxes or administrative wage garnishment. If Mr*** disagrees with USA Funds’ handling of his account, as a student loan borrower he has the right to contact the U.SDepartment of Education’s Office of the Ombudsman to discuss his concerns. He may contact the Ombudsman toll-free at (877) 557-2575, via e-mail at [email protected] or in writing. The mailing address is: Office of the OmbudsmanU.SDepartment of EducationFirst Street, N.E.Mailstop 5144Washington, DC 20202-5144 I hope this matter satisfactorily addresses Mr*** questions and concerns and we appreciate you allowing us the opportunity to assist you. Sincerely,Susan L***OmbudsmanUSA Funds
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Better Busi***s Bureau:
I have reviewed the response made by the busi***s in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I am rejecting responce because of the collection practices. I am sick and tired of this company threatening me with garnishment over and over again. I don't care how much paperwork they have sent me period, this is considered harassment and the interest that has been collected on this loan is completely unheard of. I should not have to contact them by letter again when I just sent them a letter on 10-17-15, they didn't respond to that letter at this time and now in order for me to stop another possible threat of a garnishment, I have to send them another letter. After I received this response, someone by the name of Katie contacted my mother's home. Whomever it was should not have contacted my mother place PERIOD and once again, this is considered harassment. My mother has nothing to do with this loan, so you can tell USA Funds\Coast Professional to stop contacting my mother's place because I don't live there. This is why I need an attorney to stop these collection practices of both companies and just because this is a student loan from the government, you can't just take something just because you can and will and you can't do anything about it. If this loan is to be taken care of, I am not going to send them anything about my finances because it is none of their business(there are privacy laws out there) and I know what I can and can't afford. Like I said before, I have other financial responsibilites to take of, so hopefully they will accept the agreement that I have stated on the letter I sent to Coast 3+ weeks ago. Thank you
A response to MrPinnix's inquiry is being mailed to him today. In addition, a copy of the response was faxed to the attention of *** *** at the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com Attn: *** *** NDelaware Street, Suite Indianapolis, IN 46204-Re: # *** - *** ***Dear Ms***: Thankyou for your inquiry dated November 14, regarding Ms***'s concernsAs the guarantor of five of Ms***'s federal student loans, United
Sn1dent Aid Funds, Inc(USA Funds) offers the following information related to Ms***'s account According to our records, beginning December through September 2009, USA Funds guaranteed five federal student loans totaling $19,for Ms***'s attendance at the University of *** *** and *** University through the SLM Education Trust and serviced by Navient Solutions, Inc(Navient), formerly lmown as SallieMae, In.c(SallieMae)These loans included two subsidized Stafford loans for $4,and $3,500, respectively, and three unsubsidized Stafford loans for $4,000, $1,000, and $6,000, respectively • I would like to clarify that USA Funds and Navient are not aff iliated companiesUSA Funds does, however, contract with Navient for certain administrative functions, including the collection of delinquent and defaulted student loans The lender's history also reflects the following disbursements were canceled: the third disbursement for $1,of the second subsidized loan for $3,500, and the third disbursement for $2,of the third unsubsidized loan for $6,Ultimately, USA Funds guaranteed a total amount of $15,for these five loansEnclosed are copies of Ms***'s Federal Stafford Loan Master Promissory Notes signed and dated on December 4, and September 30, 2008', and the corresponding five Notices of Loan Guarantee and Disclosure Statements With the passage of Electronic Signatures in Global and National Commerce Act (E-Sign Act), lenders and borrowers in the federal student loan programs have the option of using electronic promissory notes and signaturesThe E-Sign Act provides, in part, that a signature, contract, or other record may not be denied legal effect, validity, or enforceability solely because it is in electronic fonn or because an electronic signature or electronic record was used in its formation111e E-Sign Act allows the Department, guaranty agencies, lenders, schools, and borrowers to use electronic records and electronic signatures in place of traditional paper records and handwritten signatures usAfunds United Student Aid Funds, In Mailing Address cCorporate Headquarters
Re: #*** Dear Ms***: Thank you for your inquiry dated August 15, regarding Ms*** ***’s concerns Based upon a cursory review of our systems and records, we will require a longer period of time to research and respond to Ms***’s
inquiry. We appreciate Ms***’s and the Revdex.com’s patience and we expect to have a complete review and response to you by September 1, 2017. If further time is needed, we will notify you accordingly Sincerely, Susan L*** Ombudsman USA Funds /smf s/investig/official/smf-***.doc
Thank you for your inquiry dated April 25, 2016 regarding Ms. [redacted]'s concerns. As the guarantor of Ms. [redacted]' federal consolidation loan, United Student Aid Funds, Inc. (USA Funds) offers the following information related to Ms. [redacted]'s loan account. · I would...
like to clarify that USA Funds is a national guarantor of student loans based in Indianapolis; in its role as a guarantor, USA Funds administers FFELP loans on behalf of the U.S. Department of Education (Department), including the federal consolidation loan that is cited in Ms. [redacted]'s inquiry. Also, for purposes of explanation, USA Funds does not play the role in the Federal Family Education Loan (F1±L) program as a banker or lender. In addition, [redacted] Solutions, Inc. ([redacted]), formerly known as SallieMae, Inc. (SallieMae), is not affiliated with USA Funds. USA Funds does, however, contract with [redacted] for certain administrative functions, including the collection of delinquent and defaulted student loans. According to our records, on November 6, 2001, USA Funds guaranteed Ms. [redacted]'s federal consolidation loan. Enclosed is the Federal Consolidation Loan Application and Promissory Note signed and dated on June 22, 2001. The total consolidation loan amount, originally obtained through [redacted] as the lender and serviced by ACS Education Services (ACS), was $14,037.36. According to our records, on April 1, 2011 Ms. [redacted] filed a Chapter 13 bankruptcy and her loan servicer at the time - ACS - promptly suspended Ms. [redacted]'s account from further servicing, as required by the automatic stay provision of the U.S. Bankruptcy Code, and filed a bankruptcy claim with USA Funds, as required by the Higher Education Act of 1965, as amended, in the amount of $12,693.48. The amount of the claim purchased included $12,285.30 in loan principal and $408.18 in unpaid accrued interest. On May, 9, 2011, [redacted] acting on behalf of USA Funds, filed a Proof of Claim for $12,285.30 (the principal due at the time of the bankruptcy filing date) with the Bankruptcy Court in order to share in payments made through Ms. [redacted]'s bankruptcy plan. Federal consolidation loans are simple interest loans and interest accrues daily on the unpaid outstanding principal balance. There is no provision in federal regulation to prohibit the assessment of additional accruing interest during a bankruptcy stay, thus, interest continued to accrue on Ms. [redacted]'s outstanding principal balance during the bankruptcy action. With regard to payment application, payments are applied in the following order as required by federal regulations: a portion of each payment is first applied to outstanding collection costs, next to outstanding interest, and the remaining amount to principal.During the bankruptcy stay, USA Funds received a total of $1,904.22 in payments from the bankruptcy court. During that same period, Ms. [redacted]'s loan had accrued approximately $3,294 in additional accrued interest (see attached copy of Ms. [redacted]'s Statement of Account (SOA) dated January 6, 2016 fora summary of payments received). Since the Proof of Claim was not paid in full through the plan, Ms. [redacted] was still responsible for the remaining balance of the claim plus accrued interest at the conclusion of the bankruptcy action.Under bankruptcy law, student loans are non-dischargeable debts unless an adversary proceeding (hardship petition) is filed with the court to determine if exempting the loan from discharge would impose an undue hardship on the borrower to repay. While a review of the bankruptcy court documents shows that Ms. [redacted] received a general discharge on December 23, 2015, from the bankruptcy court there was no evidence to show that Ms. [redacted] filed an adversary proceeding to show cause fora hardship petition. Specifically, the Bankruptcy Code at Section 523(a)(8) states:"(a) A discharge under Section 727, 1141, 1228(a), or 1328(b) of this title does not discharge an individual debtor from any debt—**"(8) for an educational benefit overpayment or loan made, insured or guaranteed by a governmental unit, or made under any program funded in whole or in part by a governmental unit or a non-profit institution; or for an obligation to repay funds received as an educational benefit, scholarship or stipend, unless excepting such debt from discharge under this paragraph will impose an undue hardship on the debtor and the debtor's dependentsThe loan in question qualifies under this section of the Bankruptcy Code because it is an education loan insured by the federal government, made under a program funded in part by the federal government and in part by USA Funds, a private non-profit corporation. In order to qualify for the exception provided by this provision, Ms. [redacted] must have filed an adversary proceeding and proved undue hardship. No complaint or petition alleging undue hardship was filed in this bankruptcy action; therefore, this loan was not discharged in her bankruptcy case.At the conclusion of the bankruptcy proceedings, federal regulations require the loan to be repurchased by a lender and returned for servicing. USA Funds requested that the loan be repurchased and the repurchase of the account was completed on March 11, 2016, and [redacted] became Ms. [redacted]'s new servicer on her loan and commenced servicing on Ms. [redacted]'s account· For questions regarding the current status of her federal consolidation loan, or repayment options, Ms. [redacted] should contact [redacted], Office of the Customer Advocate, at (888)5454199 or advocateasalliemae.com.If you have further concerns or questions, please contact me at (317) 806-1265. I hope this matter satisfactorily addresses Ms. [redacted]'s questions and concerns and we appreciate you allowing us the opportunity to assist you.Sincerely,Susan [redacted] USA Funds
Thank you for your inquiry on behalf of Ms. [redacted]. As I understand it, Ms. [redacted] believes she should not be responsible for paying the loan balance that remains following her attendance at [redacted] University As the guarantor of Ms. [redacted]'s federal loan, USA Funds offers the following response to Ms. [redacted]'s concerns, We would like to clarify that USA Funds is a national guarantor of student loans based in Indianapolis, IN and that USA Funds and Navient Solutions, Inc. (Navient), formerly known as SallleMae, Inc. (SallieMae) are not affiliated companies. USA Funds does, however, contract with Navient for certain administrative functions, including the collection of delinquent and defaulted student loans. For purposes of explanation, GC Services is one of many collection agencies utilized by Navient to collect defaulted student loan accounts on USA Funds' behalf. According to our records, weguaranteed a loan for Ms. [redacted] to attend [redacted] University This loan was originally guaranteed in the amount of $6625; subsequently $5474.78 was cancelled, resulting in an adjusted loan guarantee amount of $115022, disbursed on 10/13/05 for Ms. [redacted]'s attendance for the school term of September 2005 through February 2006. In our research of Ms. [redacted]'s concerns, we have obtained records from the school (enclosed). The first attachment is the financial transaction history This document shows the school's receipt of Ms. [redacted]'s unsubsirlirpd Stafford loan in the original amount of $3213.61, That payment was posted on October 14, 2005. Subsequently, there is a refund of her Stafford loan in the amount of $2097.90, leaving a loan balance at that time of $1115.71. I'd like to bring your attention to the Official Transcript, which shows that Ms. [redacted] transferred a total of 25 hours to this school, and she did complete 1 credit hour during the period of time she attended this school (note that it also appears that her work was through their on-line program). The school reported that Ms. [redacted] withdrew from the school on October 17, 2005. That can be found on the second attachment, which is the Official Transcript from [redacted] University You can see the refunds and credit adjustments that were made to Ms. [redacted]'s account following that date, on the financial transaction history Ultimately the total fees charged to Ms. [redacted] for the period of time that she was enrolled in this school is $1180.71, which can be found at the bottom the document. In summary, it appears that Ms. [redacted] did enroll and also, did attend the school (working through their on-line program, it appears) for a short period of time. It also appears that the school refunded the monies according to their refund policy, in a timely manner after Ms. [redacted]'s withdrawal from the school. Schools have the right to refund less than the full amount charged and paid for their program once the student enrolls and attends, and different schools have different policies on how they calculate the amount to refund. Any questions Ms. [redacted] may have related to how the refund amount was calculated would have to be discussed with [redacted] University as we do not have that information. With respect to Ms. [redacted]'s federally guaranteed loan, we confirm that the remaining balance is a valid debt. Our records show that this loan is currently in default. We paid the default claim to Navient, her loan holder at the time, in the amount of $1282.49 on 11/22/13. I have enclosed a Statement of Account demonstrating all financial activity-that has occurred with the loan since. I would to provide some information regarding federally guaranteed loans, and also provide Ms. [redacted] with a list of options she has to return the loan to good standing and restore her credit rating. · Federal student loans are simple interest loans on which interest accrues daily With regard to payment application, payments arc applied in the following order as required by federal regulations: portion of each payment is first applied to outstanding collection costs, next to outstanding interest, and the remaining amount to principals. · USA Punds is required by federal regulations to assess collection costs on defaulted loans, which adds to the loan's payoff balance. · USA Funds is required by federal regulations to conduct Administrative Wage Garnishment to collect the balance on defaulted loans, should the borrower fail to establish satisfactory repayment arrangements on the loan. · USA Funds is also a participant in the US. Department of the Treasury's (Treasury) federal tax offset program administered by the Department. As such, USA Funds may be required to offset Ms. [redacted]'s tax returns unless she makes satisfactory repayment arrangements with her collection agency. For these reasons, we strongly encourage Ms. [redacted] to contact her collection agency and work toward resolving this loan obligation. 7%3Vbile we sympathize with Ms. [redacted]'s circumstances, we are bound by the federal regulations that govern the Federal FamilyEducation Loan program, which require us to diligently collect against this outstanding loan obligation. Ms. [redacted]'s loan is currently in collections with GC Services and we encourage her to contact GC Services to discuss the options that exist to assist her with her repayment obligation Accordingly Ms. [redacted] may wish to consider the payment options that are available to defaulted borrowers as described in the enclosed Attachment A. Ms. [redacted] can contact GC Services at their toll -free number, 800-753-8354, to discuss any of these options. The longer Ms. [redacted] delays in contacting GC Services or establishing a payment plan, the higher her balance will become due to daily accruing interest. In addition, if a voluntary payment plan is not established, collections will continue through involuntary measures such as offset of Ms. [redacted]'s federal taxes or benefits. If you have further concerns or questions, please contact me at (317) 578-6060. I hope this matter satisfactorily addresses Mr. Baker's questions and concerns and we appreciate you allowing us the opportunity to assist you. Sincerely,Barbara W[redacted], Director, Claim Management
Please see the attached response. A hard copy of the response is also being mailed to the attention of [redacted], Revdex.com.
We are unable to provide a response to Ms. [redacted] without an explanation of why she is dissatisfied with the content and information provided in our November 30, 2017 letter.
Please refer to the attachment. If an original is needed, please let me know.
Re: #[redacted] Dear Ms. [redacted]: Thank you for your inquiry dated July 5, 2017 regarding Ms. [redacted]’s concerns. Based upon a cursory review of our systems and records, we will require a longer period of time to research and respond to Ms. [redacted]’s...
inquiry. Further, it appears that Ms. [redacted] has made an identical inquiry with the Consumer Financial Protection Bureau (CFPB). We appreciate Ms. [redacted]’s and the Revdex.com’s patience and we expect to have a complete review and response to you by July 21, 2017. If further time is needed, we will notify you accordingly. Sincerely, Susan L[redacted] Ombudsman USA Funds /smf s/investig/official/smf-[redacted].doc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was unable to view the response. The pdf file was locked.
Regards,
[redacted]
We are unable to find an account using the borrower's name as provided. We ask that the borrower please provide us with an account number, copies of correspondence she's received related to the debt or her social security number. King regards, Susan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Sorry. Let I said. I have NEVER given my information to nor have I attended any classes with WGU. why woukd I when ihave been only oclass away from a BS on management at the University of [redacted]? The m o have everdone with [redacted] is request information. I have never signed up for classes. Why would I when wgu dies not transfer credits anywhere. Ie: their credits ate invaluable at other colleges. This is one school loan that is not my responsibility.
Regards,
[redacted]
Please see the attached response. If you have any questions, please let me know.