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Allstate Siding & Window Co

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Allstate Siding & Window Co Reviews (1)

Review: Met with owner of Allstate Siding and Window on 9/8/14 and received repair estimate on damages to rental property (company recommended to me by a co-worker). A detailed list of all work to be completed was provided. Owner communicated with me on 10/10/14 that all work was completed and stopped by my office to be paid. Trusting that the owner was being truthful, he was paid in full for the work to be completed on the estimate. Upon visiting the job site, several items were unfinished - i.e. downspouts not installed, latice for porch not installed, debris from renovation piled in driveway, etc. I called the owner to discuss and was assured it would be taken care of. After another week passed, I personally cleaned up all of the debris for which I had already paid Allstate to take care of, and hauled it to the local landfill where a dumping charge was incurred. More time passed and the latice work was finally completed. I had to reach out yet again that the downspouts were still not installed. This was finally taken care of approxinately 45 days after Allstate had been paid in full.

Allstate also subcontracted with another individual to install carpet for me in the rental house. This work was completed only to discover that they had carpeted over the heating & air outlets in the bedroom. I called about this and ultimately fixed it myself. 2 small areas that should have been carpeted were missed. There was a fair amount of excess carpeting left from the main job so my intention was to use it to replace the missed 2 areas. This did not happen because the painters that were recommended to me by Allstate used the excess carpet as "throws" and got paint all over them which rendered them useless for any other purpose.

Allstate recommended a painting contractor to me which I ultimately used - [redacted]. I met him on 10/1/14 and obtained a written estimate as well for the intended work. I was assured that all of this work could be completed by the end of October. It was my understanding that some of the items contained in my estimate from Allstate would actually be completed by Mr. [redacted]'s crew. Bottom line, Mr. [redacted] finally "completed" his work on 12/3/14. At this point, there are multiple incomplete items (doors not hung, painting not complete, etc)

I am completely dissatisfied with my entire experience with this company and the responses that I have received regarding my inquiries. The referrals for various subcontractors have been substandard and caused even more dissatisfaction.

I would not ever recommend doing business with this company for anyone as I have zero trust or confidence in anything that they communicate.Desired Settlement: Buyer beware when considering using the services of this company or anyone that they recommend

Business

Response:

I have been doing business for 30 years and never had a unhappy customer. This job was way far out and had some delays due to rain. Job did take longer due to weather. But all things estimated were done. I don't have that kind of repetition of not doing jobs in a timely manner. I work hard for my name period.I'm so so sorry for a unhappy customer, it's killing my feelings. Don't really know what to do, maybe send him some kind of refund?? I don't know.So Sorry,[redacted]PS I try a re-fund to see if that helps.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: SIDING CONTRACTORS, STORM WINDOWS & DOORS

Address: P.O. Box 134, Vinton, Virginia, United States, 24179

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