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Allstate Transmission And Auto Repair

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Allstate Transmission And Auto Repair Reviews (6)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

At no point was I aware that the part supposedly replaced on my most recent trip was not a warrantied part and had not been replaced originally. The original invoice lists an internal transmission wiring harness.  Not being an auto expert myself, I would have no idea what this part entails.  For all I know it could have included the solenoid.  Perhaps if the actual "experts" at Allstate Transmission tried to explain that to me instead of cursing me to my face, I would have reacted differently and understood.

Also, I have never received an updated invoice.  I never was offered the failed part they supposedly replaced, even though it would technically be my property.  I have no concrete proof that any part was replaced or serviced.  Not being an expert, for all I know the issue was a simple fix and just needed the check engine light cleared.

Also, not being an expert, I am highly suspicious that an unrelated part that was fine the entire time I owned the vehicle would fail almost immediately after the last time Allstate Transmission serviced the vehicle. It also seems strange that a shop, whose goal I assume is to make money, would do out of warranty work on a car for free without even consulting the car owner.  What shop does this? I suppose it could be a coincidence.  Similar to the "coincidence" of the first torque convertor being a defective part.  A pattern of "coincidences".

Another thing I can note is that after the first time my car was serviced, the battery had been disconnected for an extended period of time.  I know this because my radio's personalized settings were lost.  When I brought it back for the second time for the gaskets, this was also the case.  When I brought it back for the third time, this was not the case.  My settings were intact and my phone connected to the Bluetooth automatically.  I thought this was strange.  Immediately after this repair, the solenoid failed.  After it was serviced, at my fourth trip, the battery had been disconnected for a length of time.  The only time the battery had not been disconnected was the time an unrelated part was damaged.  Is this a "coincidence" or evidence the repair was done incorrectly?

These could be a series of coincidences or evidence of either maliciousness or incompetence.  Whatever it may be, it does not change the fact that I was disgusted with the way I was treated and the quality of service provided.  It does not change the fact that the warranty I have is worthless because I would never consider returning to this shop.  A shop with employees too proud and stubborn to even offer an apology when they are at fault is not a place I can do business with.  It is not a shop that I can trust my car and by extension my life with.  Whatever it may be, it does not change the fact I need to have my car examined by a more trustworthy and reasonable shop.  It does not change the fact that I felt harassed and intimidated by the rude employee of the shop, no matter what spatial arrangement the security camera footage I have never seen may purport to reveal.

The basic facts are that the behavior of the shop's employees is not acceptable under any circumstances.  This is not how a business treats a customer.  The basic facts are that I have no evidence of what if any work has been performed.  The basic facts are that the shop has shown it's work to be inconsistent and inadequate.  A strange and disheartening pattern of failure has emerged and the steps taken to remedy it have been marked by inexplicable actions by the shop and secrecy regarding the process.  No shop would do free work unless they were at fault.  No shop would fail to document it unless they were hiding something.

I maintain that I am owed a full refund of my original repair of $1790.46 and my car rental fee of $37.08.  Even though the original invoice clearly states they are not responsible for this cost, I contend this is an exceptional case since I have evidence that its necessity was directly caused by negligence and incompetence on the shops part.  I would offer to subtract the value of the solenoid repair but since their is no paperwork or physical evidence that it even occurred, if it even was done, it apparently was a gift from the shop since I was never consulted about it.

Regards,

The facts are that the customer was well aware that the solenoids were never replaced regardless of

what the customer says. It doesn’t take an “expert” to know that your invoice

for your transmission rebuild was $280.95 less than what you were quoted. That

was because the solenoids were in correct working condition during the time the

transmission was being rebuilt, which the customer was informed of. My service

advisor worked up an estimate for the replacement of the failed solenoid after

the customer brought his vehicle back. As the owner, I was the one who made the

decision to perform the job as goodwill to the customer in an effort to try and

diffuse the situation and make the customer happy. The customer’s request for a

full refund is as unreasonable as buying a new car & having to take it to

the dealership for a warranty repair and then asking to have the car for free

because you had to have something fixed. If the customer would have any reason

to need to come back to Allstate Transmission for warranty work, he could deal

with a number of different people so he would not feel uncomfortable or

intimidated. The customer’s vehicle works fine & it has been proven that

Allstate Transmission has gone above and beyond to fix his vehicle. Throughout

this situation, I have tried to meet the customer in the middle to try and come

to some type of compromise. I have made sure his vehicle was top priority in my

shop, extended out his warranty & repaired his car for free. I will go out

of my way once again and will offer to refund the customer’s rental car fee of

$37.08. However this customer has continued to be unreasonable. I will not

refund his money for the cost of the transmission rebuild. With the refund on

the rental car fees, the customer will not be out of pocket one penny for any

of this.

This customer did bring his car to Allstate Transmission & Auto Repair on June

10, 2013 to have his transmission rebuilt. My employee explained to him when he

picked up his car that sometimes a vehicle will develop a leak after a week or

so of driving due to a gasket...

shrinking from thermo cycles of the

engine/transmission and that a simple retightening of that gasket which only

takes a few minutes will fix it. This did happen & was promptly addressed.

It was 11,268 miles later that the torque converter started to make a whining

noise. The torque converter is a remanufactured component that we do have to

buy out & install into the transmission. We stood by our warranty and quickly

replaced this component and the problem was resolved, although the customer did

not pick his vehicle up until 2 days after he was notified his car was ready.

Before his transmission was originally rebuilt, the customer was given a quote

of $1495.00 plus tax for a basic wear & tear “soft part” rebuild and that

any failed or damaged electronics or non-wear & tear “hard parts” would be

extra, at a maximum of $1995.00 plus tax. Last week the customer did have a

check engine light on for a shift solenoid failure. This was not a component

that was ever replaced during his transmission rebuild, nor was he ever charged

for the component. Therefore it was not covered under his warranty. The

customer was well aware that the solenoid was never replaced during the

transmission rebuild and his final invoice price of $1714.05 plus tax reflected

that. Throughout these occurrences, my employee made the customer a priority

and completed repairs in 1 to 2 days, and the customer has not been charged for

non-warrantee repairs and we even extended this customer’s warranty. This was

all in effort to try and keep this customer happy. After the rude conversation

that this customer had with my employee & the customer telling my employee this

explanation of the failure was, “total bt” my employee was at his limit

& told the customer,” if you are going to act like a d*ck to me, you can

leave, I will call you when your car is ready”. The customer’s response was, “I

am the customer and you can’t talk to me that way”. My employee told him that I

will show you the same level of respect you show me.

This customer wanted 1.) his car towed in for free 2.) his rental car paid for 3.)

his car fixed for free and 4.) a full refund when we were finished. We have

extended his warranty and performed non warrantee repairs at no cost to the customer.

What he is asking for is completely unreasonable. I believe we have gone above

and beyond what our warranty clearly states on his invoice. Our warranty which

is printed on the bottom of our invoices, states that towing and other costs incurred

are not covered.

As for the claims of intimidation, our office is recorded by video. After

reviewing the days recording, the employee in question, stopped at his desk

which is approximately 5 feet from the front counter and 8 feet away from

customers. When the call was placed to inform the customer that his vehicle was

ready, the customer said thank you & the response from the employee was, “you’re

welcome” & then he hung up the phone as the conversation was over. The

raised voice, being hung up on and intimidation claims have no merit. The

customer has had to come back two times for a quick gasket re-torque and a

torque converter replacement. The last repair was to a part that was never

replaced or covered under the warranty for the rebuild.

2003 Honda Odyssey Minivan 130,000 - Slipping between 2nd and 3rd gear change - I called 8 shops and visited 3 shops. I chose Allstate because of their Revdex.com rating AND their shop is very clean considering what a messy job transmission repairs can be. Staff was very helpful and answered all my questions. I even met and spoke to the tech doing the rebuild and he even gave me a mini overview...I'm sure Allstate is glad customers like me are few and far between (I'm very picky). Allstate has become my lifetime tranny shop for maintenance and, if needed again, repairs. Thanks for the like-new repairs!!!

Review: In the beginning of June 2013, my 2003 Buick LeSabre developed a check engine light related to it's torque convertor and it began to drive incorrectly, mainly being unable to shift gears properly. I took the car to Allstate Transmission and Auto Repair on 5154 North 27th Ave in Pheonix, AZ. I did this even though I live roughly 53 miles away, because they have a strong reputation, particularly with the Revdex.com. I had faith in their abilities. They quickly diagnosed the car and efficiently performed the repairs, a transmission rebuild and replacing components such as the torque convertor. I received the invoice for 1790.46 on 6/10/13 when I picked up the car.

Within a week, I noticed a leak from the car staining my driveway. I took the car back to Allstate for the second time and they diagnosed the leak originating from the gaskets related to the recent repair. This was fine. They had warned me that this was a relatively common issue after a repair and the issues was promptly corrected. I drove the car daily until the end of January 2014. The car drove decently but never really as good as it did before the repair but I accepted that. In the end of January, however, it developed a sharp whine and began having issues shifting just as it had when I first sought repairs.

I promptly brought it back to Allstate for the third time. They diagnosed it as a failing torque convertor, the part they had already replaced. I inquired if there was anyway I could be responsible for this damage and they assured me it must have been a defective part and I could not possibly be at fault. They performed repairs again and I was without the car over the weekend. When I picked it up they extended they warranty for another 3000 miles.

After this repair, I quickly noticed the car was driving very roughly. The gear shifting was slipping and harsh. I decided to give it some time just in case it needed to wear in as I had been advised during my first repair. On 2/11/14, the car developed a check engine light indicating an issue with solenoid A related to the transmission. The car was incredibly difficult to drive. In idle with no foot on the brake, it would not move. The RPMs were almost red-lined just to drive it at an appropriate speed.

I contacted Allstate that morning. I requested a tow since the car was almost undrivable. This was flatly refused. I requested a refund so I could bring it to a different shop. This was flatly refused. I requested that Allstate cover a rental car during the repairs since this was now my fourth time bringing it to them. This was flatly refused. Feeling I had no choices, I limped the car all the way to Allstate, for the fourth time. They diagnosed the car as having an issue with solenoid A. I informed [redacted] whom I was speaking to that I already knew this.

When I said this, his demeanor instantly changed. He aggressively approached the counter I was standing at and stated to me "if I was going to be a [redacted] then I can get out". They have failed to repair my car three times already but somehow I was being a "[redacted]". I did not use profanity. I did not raise my voice or become angry. It became obvious to me I was dealing with a man who was becoming frustrated at his own inability to perform his job and he was taking it out on me. He was trying to intimidate me and make it my fault that I was a "problematic" customer. I left and awaited news about my car.

I was contacted on 2/12. [redacted] informed me the car was done and promptly hung up on me as I inquired about details of the repair. When I arrived, [redacted] explained to me he had replaced faulty electronics and the car was ready then turned way. I asked him if there was anything else he wanted to say. He seemed confused. I stated that an apology for his behavior and profanity was in order. He disagreed. He stated he only "gives back what he receives". I know this is untrue because I gave him $1790.46 and in return he has given me inadequate repairs and constant excuses about bad parts. Even if the parts are bad, he and his shop need to take responsibility and own that issue.

I am completely bewildered that such a highly rated shop would treat me so poorly and perform such clearly shoddy work. Never have I been spoken to that way without meriting it in some way. Instead I was verbally assaulted because I had the inconvenient expectation of wanting my car fixed properly. How often does Allstate have a customer who has to return four times in eight months and twice within a week, for the same issue? Does [redacted] curse out every customer who is mad they need to return four times in eight month and twice within a week? How can it be a different issue every time I bring it in? It seems suspiciously convenient that one part fails within a week of another part. This repair is clearly not getting done right. [redacted] knows it his his shop's fault and that is why he is angry.

When I asked [redacted] if he would discuss my rental costs, he refused. He told me to do "whatever I needed to do". Issuing this complaint and alerting the Revdex.com about the behavior of a business that prominently displays its logo on their website is what I feel I need to do. Protecting other consumers from the mistake of using Allstate is what I feel I must do. Receiving proper compensation from a business that has made my life a real stressful nightmare is what I feel I must do. I have no family or friends to rely on in AZ for rides and other help. $1790.46 is an enormous amount of money to someone with my limited income but I feel I've gotten nothing of value for it. The repairs have not been performed as agreed. I've had to travel long distances and miss significant amounts of work due to [redacted] and his shop's brazen irresponsibility. My reward for this is to be called a "[redacted]" to my face. This is just wrong.Desired Settlement: I feel I am entitled to reimbursement for my rental car charges of $37.08 and a refund of the amount I originally paid for the "repair", $1790.46. After having to return to the shop for a fourth time, I should be provided compensation for my rental fee since it resulted from the shops inability or unwillingness to properly perform the "repairs" they were paid for. The "repairs" performed have proven to be incorrect or inadequate three times now so I no longer have faith in the shop's ability to properly repair the car during the warranty period and I now fear additional damage done to the car through negligence, incompetence, or outright malice. After Mr. [redacted], attempts at intimidation and rudeness I also would not feel comfortable returning for followup repairs during the warranty period which I feel will almost certainly be necessary given the shop's previous history.

Even after this refund, I will still be out my wasted time, my time spent missing work and my peace of mind I lost from the stress of paying someone such a huge amount and them not providing the promised adequate service in return, just to be harassed by that same person because of it.

Business

Response:

This customer did bring his car to Allstate Transmission & Auto Repair on June

10, 2013 to have his transmission rebuilt. My employee explained to him when he

picked up his car that sometimes a vehicle will develop a leak after a week or

so of driving due to a gasket shrinking from thermo cycles of the

engine/transmission and that a simple retightening of that gasket which only

takes a few minutes will fix it. This did happen & was promptly addressed.

It was 11,268 miles later that the torque converter started to make a whining

noise. The torque converter is a remanufactured component that we do have to

buy out & install into the transmission. We stood by our warranty and quickly

replaced this component and the problem was resolved, although the customer did

not pick his vehicle up until 2 days after he was notified his car was ready.

Before his transmission was originally rebuilt, the customer was given a quote

of $1495.00 plus tax for a basic wear & tear “soft part” rebuild and that

any failed or damaged electronics or non-wear & tear “hard parts” would be

extra, at a maximum of $1995.00 plus tax. Last week the customer did have a

check engine light on for a shift solenoid failure. This was not a component

that was ever replaced during his transmission rebuild, nor was he ever charged

for the component. Therefore it was not covered under his warranty. The

customer was well aware that the solenoid was never replaced during the

transmission rebuild and his final invoice price of $1714.05 plus tax reflected

that. Throughout these occurrences, my employee made the customer a priority

and completed repairs in 1 to 2 days, and the customer has not been charged for

non-warrantee repairs and we even extended this customer’s warranty. This was

all in effort to try and keep this customer happy. After the rude conversation

that this customer had with my employee & the customer telling my employee this

explanation of the failure was, “total b” my employee was at his limit

& told the customer,” if you are going to act like a d*ck to me, you can

leave, I will call you when your car is ready”. The customer’s response was, “I

am the customer and you can’t talk to me that way”. My employee told him that I

will show you the same level of respect you show me.

This customer wanted 1.) his car towed in for free 2.) his rental car paid for 3.)

his car fixed for free and 4.) a full refund when we were finished. We have

extended his warranty and performed non warrantee repairs at no cost to the customer.

What he is asking for is completely unreasonable. I believe we have gone above

and beyond what our warranty clearly states on his invoice. Our warranty which

is printed on the bottom of our invoices, states that towing and other costs incurred

are not covered.

As for the claims of intimidation, our office is recorded by video. After

reviewing the days recording, the employee in question, stopped at his desk

which is approximately 5 feet from the front counter and 8 feet away from

customers. When the call was placed to inform the customer that his vehicle was

ready, the customer said thank you & the response from the employee was, “you’re

welcome” & then he hung up the phone as the conversation was over. The

raised voice, being hung up on and intimidation claims have no merit. The

customer has had to come back two times for a quick gasket re-torque and a

torque converter replacement. The last repair was to a part that was never

replaced or covered under the warranty for the rebuild.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

At no point was I aware that the part supposedly replaced on my most recent trip was not a warrantied part and had not been replaced originally. The original invoice lists an internal transmission wiring harness. Not being an auto expert myself, I would have no idea what this part entails. For all I know it could have included the solenoid. Perhaps if the actual "experts" at Allstate Transmission tried to explain that to me instead of cursing me to my face, I would have reacted differently and understood.

Also, I have never received an updated invoice. I never was offered the failed part they supposedly replaced, even though it would technically be my property. I have no concrete proof that any part was replaced or serviced. Not being an expert, for all I know the issue was a simple fix and just needed the check engine light cleared.

Also, not being an expert, I am highly suspicious that an unrelated part that was fine the entire time I owned the vehicle would fail almost immediately after the last time Allstate Transmission serviced the vehicle. It also seems strange that a shop, whose goal I assume is to make money, would do out of warranty work on a car for free without even consulting the car owner. What shop does this? I suppose it could be a coincidence. Similar to the "coincidence" of the first torque convertor being a defective part. A pattern of "coincidences".

Another thing I can note is that after the first time my car was serviced, the battery had been disconnected for an extended period of time. I know this because my radio's personalized settings were lost. When I brought it back for the second time for the gaskets, this was also the case. When I brought it back for the third time, this was not the case. My settings were intact and my phone connected to the Bluetooth automatically. I thought this was strange. Immediately after this repair, the solenoid failed. After it was serviced, at my fourth trip, the battery had been disconnected for a length of time. The only time the battery had not been disconnected was the time an unrelated part was damaged. Is this a "coincidence" or evidence the repair was done incorrectly?

These could be a series of coincidences or evidence of either maliciousness or incompetence. Whatever it may be, it does not change the fact that I was disgusted with the way I was treated and the quality of service provided. It does not change the fact that the warranty I have is worthless because I would never consider returning to this shop. A shop with employees too proud and stubborn to even offer an apology when they are at fault is not a place I can do business with. It is not a shop that I can trust my car and by extension my life with. Whatever it may be, it does not change the fact I need to have my car examined by a more trustworthy and reasonable shop. It does not change the fact that I felt harassed and intimidated by the rude employee of the shop, no matter what spatial arrangement the security camera footage I have never seen may purport to reveal.

The basic facts are that the behavior of the shop's employees is not acceptable under any circumstances. This is not how a business treats a customer. The basic facts are that I have no evidence of what if any work has been performed. The basic facts are that the shop has shown it's work to be inconsistent and inadequate. A strange and disheartening pattern of failure has emerged and the steps taken to remedy it have been marked by inexplicable actions by the shop and secrecy regarding the process. No shop would do free work unless they were at fault. No shop would fail to document it unless they were hiding something.

I maintain that I am owed a full refund of my original repair of $1790.46 and my car rental fee of $37.08. Even though the original invoice clearly states they are not responsible for this cost, I contend this is an exceptional case since I have evidence that its necessity was directly caused by negligence and incompetence on the shops part. I would offer to subtract the value of the solenoid repair but since their is no paperwork or physical evidence that it even occurred, if it even was done, it apparently was a gift from the shop since I was never consulted about it.

Regards,

Business

Response:

The facts are that the customer was well aware that the solenoids were never replaced regardless of

what the customer says. It doesn’t take an “expert” to know that your invoice

for your transmission rebuild was $280.95 less than what you were quoted. That

was because the solenoids were in correct working condition during the time the

transmission was being rebuilt, which the customer was informed of. My service

advisor worked up an estimate for the replacement of the failed solenoid after

the customer brought his vehicle back. As the owner, I was the one who made the

decision to perform the job as goodwill to the customer in an effort to try and

diffuse the situation and make the customer happy. The customer’s request for a

full refund is as unreasonable as buying a new car & having to take it to

the dealership for a warranty repair and then asking to have the car for free

because you had to have something fixed. If the customer would have any reason

to need to come back to Allstate Transmission for warranty work, he could deal

with a number of different people so he would not feel uncomfortable or

intimidated. The customer’s vehicle works fine & it has been proven that

Allstate Transmission has gone above and beyond to fix his vehicle. Throughout

this situation, I have tried to meet the customer in the middle to try and come

to some type of compromise. I have made sure his vehicle was top priority in my

shop, extended out his warranty & repaired his car for free. I will go out

of my way once again and will offer to refund the customer’s rental car fee of

$37.08. However this customer has continued to be unreasonable. I will not

refund his money for the cost of the transmission rebuild. With the refund on

the rental car fees, the customer will not be out of pocket one penny for any

of this.

We brought in our 2006 Dodge Dakota this spring after it began to have some problems. We had taken it to our regular mechanic first, where they told us we would need a new transmission; after calling around a few places, we decided to try Allstate based on the quote they provided for a rebuild.

Well, it turned out our case wasn't a simple one and Allstate worked tirelessly to diagnose and fix the (multiple) problems. Over 4 weeks, they continued to work on our truck, never charging us more for the transmission work than the initial quote. When it became clear that the work wouldn't be done in a few days, they paid for our rental car for the remainder of the time so we wouldn't need to stress. Throughout it all, Allstate was committed to fixing the issues no matter how long it took and ensuring that we were happy with the final repair work. I can't say that most shops would have done what they did.

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Description: Transmissions - Automobile, Transmissions - Truck, Tractor, Auto Services, Auto Parts & Supplies - Used & Rebuilt, Auto Parts & Supplies - Rebuilt, Auto Services - Oil & Lube, Auto Air Conditioning, Auto Diagnostic Service, Auto Repair & Service

Address: 4129 Franklin Blvd, Sacramento, California, United States, 95820-1134

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