Allstates Restoration Reviews (%countItem)
Oct 08, 2019
There are missing shingles on my roof. Most of the calls were talking to the answering service. On 8-20 I received a call and they guy said he would be out Wed X-XX-XX between 9-12 , no show. Someone was suppose to come on 8-22 was no show. On 8-23 Friday, ***'s son came and did not have the appropriate ladder to get on the roof. He did manage to get pictures of the wind damage, two or three tiles. I called *** (owner) on 9-9, he said he was 3 to 4 weeks behind. He said I am on the list. I called 10-7 briefly explained my complaint. ***'s phone number and he has a massage to either leave a message or text that he is on a big job.
I would like for the company to repair. If they can't then let me get some other company and that Southern Pride company paid whoever repairs the roof.
Consumer called, she needs to clarify her complaint. She does NOT have a leak. Revdex.com misunderstood her (she had a plumbing leak). Consumer believes there are missing shingles and would like you to come and check that out.
I'm on vacation , but will send to someone to handle it. thank you for the clarification and stepping in.
Yes ma'am, They went and fixed her issue free of charge.
Ms. came to my office today to share a handwritten note she had her handyman sign.(attached) She is not sure if your guys ever came to her home to check on the loose shingles. No one left a note on the door. You told me on XX-XX-XX the following:
I will however, send guys back out, one more time to go over the roof if it will make her happy?
I entered into an agreement with southern pride roofing (hazel green) on April 27, 2018 to perform roofing, siding, gutter, and screen restoration services on my home, sunroom, and shed. After receiving a partial payment in May, 2018, southern pride has done very little work. Southern Pride has been extremely difficult to contact by phone. Calls to Mr. (owner) have not been answered and often intentionally rejected on his cell phone. Calls to alan (salesman and point of contact for job) does not answer calls, does not have his mail box set up, and rarely returns from his caller id. *** (office man) has given his private phone number and has tried to coordinate work but the information he tells me is not accurate as to what is actually happening. Several scheduled appointments for work completion with *** have not been kept and no notice has been provided by southern pride or *** that the appointment will not be kept. This restoration effort keeps slipping and my efforts to get this contractor to get this job completed have been futile. The most recent scheduled appointment, which has not been kept and is very frustrating, is that southern pride promised to come to our house to work today (Friday, June 29, 2018). As of now they have not shown up and southern pride has not called us.
complete work as agreed.
I'm extremely sorry to see this claim from this gentleman.
Southern Pride Roofing did a great job on my house. The roofing crew was very professional and experienced. Everyone knew exactly what to do and worked from dawn to dark completing 95% of my house just in one day. I recommended them to my neighbor who also received hail damage and would recommend to anyone without hesitation. Good Job!
Allstates Restoration Rating
Address: 136 Knowledge Dr, Hazel Green, Alabama, United States, 35750-9115
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