Reliant’s Response to Revdex.com Case # [redacted] At Reliant, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: Issue [redacted] disputes not receiving her security deposit refund for her electric service account at [redacted] *** History On [redacted] ***, [redacted] contacted Reliant to inquire about the timeframe to receive a refund of her security deposit and she was informed that the security deposit will be refunded [redacted] Later on [redacted] ***, [redacted] contacted Reliant to inquire about the timeframe to receive a refund of her security deposit and she was advised that the security deposit will be refunded on her next invoice Resolution Reliant regrets any inconvenience these proceedings may have caused [redacted] *** A review of [redacted] ***’s account determined that her request for a refund of her security deposit was not processed On [redacted] a request was processed to send a refund check to [redacted] at the following mailing address: [redacted] On [redacted] ***, a Reliant representative contacted [redacted] to advise her that she will receive her refund within 7-business days As a courtesy, a credit of $ [redacted] has been applied to [redacted] ***’s account for customer experience For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m [redacted] Customer Support [redacted]
Issue [redacted] states that electric service at [redacted] was not connected as requested and is disputing the invoiced fees associated with service connection History On May 19, 2014, [redacted] contacted Reliant and agreed to enroll the electric service [redacted] ** on behalf of [redacted] effective June 6, and his request was processed Due to a permit requirement, [redacted] service was initiated on June 9, Multiple contacts were received on June 16, from [redacted] regarding [redacted] ***’s enrollment status A Reliant representative confirmed that the meter was currently on and had been registering data as of June 9, and asked [redacted] to confirm that the master breaker was in the ‘ON’ position [redacted] confirmed the master breaker was on At that time, [redacted] requested to speak with a supervisor and his call was transferred A Reliant supervisor contacted [redacted] (***) to process a trouble ticket; however, was advised that their system was not available and to contact them back at a later time The Reliant supervisor offered to contact [redacted] on June 17, to provide an update On June 17, 2014, a Reliant supervisor contacted [redacted] to advise that [redacted] system was still unavailable and advised that he would contact [redacted] again after contacting [redacted] later that day Reliant records do not indicate any additional callback was provided to [redacted] *** On July 3, 2014, an invoice for $was sent for the billing period of June 9, through June 30, The current charges of $included a $service connection fee On July 28, 2014, a disconnection notice for $was sent due by August 7, On August 4, 2014, an invoice for $was sent for the billing period of June 30, through July 30, with a balance forward of $166.08, disconnection notice fee of $10.00, late payment penalty of $and current charges of $ Payment was not received by the disconnection notice due date; therefore, on August 12, 2014, a disconnect request was sent to *** Payment was not received after disconnection of service; therefore, on August 28, 2014, a request was processed to close [redacted] ***’s account effective August 28, Multiple contacts were received from [redacted] on August 28, regarding the status of [redacted] ***’s electric service and to dispute the August 4, invoice A Reliant representative provided an explanation of the account termination for electric service at [redacted] ** At that time, [redacted] requested to speak with a supervisor and his call was transferred A Reliant supervisor provided [redacted] with an explanation of his billing and charges and offered to process an enrollment after the account balance had been satisfied [redacted] declined stating he would contact another REP for electricity service Multiple contacts were received from [redacted] on August 29, regarding [redacted] ***’s account status and [redacted] was provided with an explanation of the account status At that time, payments totaling $posted to [redacted] ***’s account [redacted] agreed to enroll the electric service [redacted] effective August 29, on behalf of [redacted] and his request was processed Later on August 29, 2014, [redacted] contacted Reliant Energy regarding the status of [redacted] ***’s enrollment A Reliant representative confirmed that the meter is currently on and registering data and asked [redacted] to confirm the master breaker was in the ‘ON’ position [redacted] confirmed the breakers were on but that his service was not connected [redacted] requested [redacted] dispatch a technician back to the location and a request was submitted to [redacted] to confirm [redacted] ***’s status of service On August 30, 2014, a [redacted] technician confirmed electric service at [redacted] was connected Resolution Reliant regrets any inconvenience these proceedings may have caused [redacted] *** A review of [redacted] ***’s account determined that [redacted] May 19, enrollment request completed on June, 2014; however, the master breaker inside the premise was not in the ‘ON’ position An additional enrollment completed on August 29, determined that [redacted] ***’s enrollment was completed; however, the master breaker inside the premise was not in the ‘ON’ position A [redacted] technician visited [redacted] ***’s premise and confirmed that the electric service was connected and that the master breaker had been placed in the on ‘ON’ position [redacted] ***’s account has been invoiced in accordance with the Terms of Service As a courtesy, a disconnect notice fee of $10.00, a late payment penalty of $and a disconnection recovery fee of $have been credited to [redacted] ***’s account [redacted] Customer Support 713-488-
Reliant’s Response to Revdex.com Case # [redacted] Reliant regrets any inconvenience these proceedings may have caused, and we understand ***’s concerns regarding the name of the price plan Reliant’s Clear Flex plan is a month-to-month plan with no cancellation fee Reliant offers a variety of price plans through multiple channels which may reflect different pricing points and are subject to change Price fluctuations are dependent on the type of month-to-month price plan enrolled under; however, specific pricing details for each price plan are available through their electricity facts label (EFL) and Terms of ServiceWith a contract expiration notice being sent, we do advise Reliant customers of available price plans to transition to as an alternative to the Reliant Clear Flex plan The Clear Flex price plan that ** [redacted] viewed on the Reliant website and the Clear Flex price plan that ** [redacted] was sent with his contract expiration notice [redacted] have specific pricing details for each price plan Please see both price plan Electricity Fact Label documents, as they have been attached to the response For any additional questions about this concern, please contact me at [redacted] I am available Monday through Friday from 8:a.mto 5:p.m [redacted] Customer Support [redacted]
Reliant’s Response to Revdex.com Case # [redacted] Rebuttal The Clear Flex plan offer that ** [redacted] viewed online, refers to newly enrolling customers Available offers were made to transition ** [redacted] to price plans reflected online, but were declined Reliant's Clear Flex Plan is a variable month-to-month price plan which means that the price can increase or decrease from month-to-month at Reliant’s discretion As disclosed on the EFL, except for changes allowed by law or regulatory action, the price reflected on the EFL sent to ** [redacted] will be applied during the first billing cycle on the Clear Flex plan After enrollment in the Clear Flex plan, the current price for the product is available by logging into his online account at reliant.com/myaccount or by calling Reliant’s customer care at [redacted] Additionally, invoices sent to ** [redacted] advise him that he can obtain the information about the price that will apply on his next invoice by contacting a Reliant customer care representative at [redacted] or by chatting with a Reliant representative online at reliant.com [redacted] Customer Support [redacted]
Reliant’s Response to Revdex.com Case # [redacted] At Reliant, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: Issue [redacted] is disputing a cancellation fee assessed to his electric service account at [redacted] History On August 18, 2014, a Reliant door to door representative contacted [redacted] and he agreed to switch his electric service at [redacted] effective the next scheduled meter read date [redacted] enrolled on Reliant’s Free Weekend Plan The term of this plan is months and it has a $early cancellation fee [redacted] was provided with a terms of service agreement, a copy of "Your Rights as a Customer" document and an electricity facts label (EFL) by the door to door representative on August 18, [redacted] switch completed on August 19, On September 4, 2014, Reliant received notification that the electric service at [redacted] was switching to another retail electric provider (REP) effective September 4, On September 9, 2014, a final invoice for $was sent for the final billing period of August 19, through September 4, with current charges of $and an early cancellation fee of $ On September 11, 2014, [redacted] contacted a Reliant representative to dispute the early cancellation fee reflected on her September 9, invoice At that time, [redacted] call was transferred to a Reliant supervisor The Reliant supervisor advised that the early cancellation fee was valid Resolution Reliant regrets any inconvenience these proceedings may have caused [redacted] A review of [redacted] ’s account determined that the account has been invoiced in accordance with his Terms of Service As a courtesy, a request has been processed to waive the $cancellation fee For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m [redacted] *** Customer Support [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The complaint was resolved I would like to Thank [redacted] , the person who handled the complaint Reliant contacted us and gave us a deal with the contractThey found out after listening to phone conversation tapes that the Reliant representative did not disclose the clause or mentioned the extra charges Thanks again to the Revdex.com for doing an outstanding job Kind Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I believe we are at an impasseIt is unfortunate that Reliant either cannot see or will not acknowledge that it is deceptive to: (a) advertise a rate for a variable-rate plan; (b) continue to advertise the same rate for a plan with the same name; and (c) charge a rate that is higher than the continuously advertised rateI will leave this matter to the Revdex.com to resolve as it sees fitI believe that the correspondence in this file clearly establishes a deceptive billing practice, and I hope that the Revdex.com takes appropriate action Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The explanation provided by [redacted] remains deficientReliant's response appears to be that it can simply lean on the rate quoted in its bill (whatever rate that may be)While she quoted the bills correctly, the underlying bases for the charges are based on vast departures for rates that Reliant itself advertises for the actual plan in dispute As I stated in my initial complaint, I signed up for a a variable-rate plan that carried a rate of [redacted] cents per kilowatt-hourI continued to monitor the rate for variation because I knew that it could go upThe rate increased to [redacted] cents per kilowatt-hour, where it remained through the date of my complaintBased on the advertised rate of [redacted] cents for the same plan that I was on, I remained on my planI was comfortable paying [redacted] cents because that rate was in line with the market rate In the last two bills I received from Reliant (one for a full month and one for two days), my electrical usage was billed at cents and [redacted] cents per kilowatt-hour, respectivelyThis jump in price came despite Reliant's own public information showing that the price for my variable-rate plan stayed constant at [redacted] cents per kilowatt-hourHad the publicly advertised rate for my plan increased, I would have expected the rate on my bill to increaseBut since the publicly advertised rate on my plan remained constant, the rate on my bill should have remained constant Evidently Reliant believes that once a customer signs up for a variable-rate plan, it may adjust the rate to whatever price it wants without explanation and without reference to either prevailing market rates or its own advertised ratesIt is inherently misleading for Reliant to advertise a rate but charge customers (who are on the advertised plan) 43% above the advertised rate Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The deceptive manner in which website forces current customers to be directed to a higher pricing structure ( knowing that few customers have there account number readily available) , and the fact that eft information is to pages long ( reliant knows that most people will not read to pages , but instead will refer to published data from website that has same name The attorney general is being sent documentation on this case and so is my attorney [redacted] Regards,
This is a business to business matter We have tried to resolve this matter with the companyThey are in complete denial of money they owe usThey have contacted an international collection agency from the United KingdomOnce the collection agency found out the facts of the matter, they stopped pursuing same We are a Department of Defense contractor handling international relocations of service member's household goodsSomething we have been doing since During this period of time, we have dealt with many overseas agents such as [redacted] We have never once failed to pay our obligations when we terminated our relationshipWe do no burn our bridges, and always leave the relationships on good terms because we never know, going forward, when it may be a neccessity of doing business again with that agent Specifically, when we move the shipments for the Department of Defense, they require us to pack the shipments in wooden lift vans (containers)When the relationship was terminated we wanted [redacted] to give our inventroy of wooden lift vans to our new agentThey refusedWe sent them an invoice for these containers, in the amout of $6,In addition, we sent them a claim subrogtation invoice for damages caused by them to a shipment for $ Additionally, the Department of Defense member's have filed claims with us for which [redacted] was the origin agentThese claims have not yet been settledOnce the claims are settled we will make a determination of liabilty, and should the cause of the damage be [redacted] **'s, then we will issue a claim subrogation invoice and forward supporting documents to their officeIf they disagree they can dispute same Once those claims are resolved and claims subrogated back to [redacted] , we will be able to know the exact amount of monies due [redacted] **, less monies due AllstatesCurrently, there are four filed claims but not yet settled claimsThe total claim amount of the four shipments is $1, Normally, we would have made payment to the agent with an understanding that any claim subrogations would be paid by the agent back to usHowever, [redacted] has lost all credibility with us, because they tried to ransom four shipments they had in their possession when we terminated our relationship with themNever in our fifty years of business has an agent ever attempted thisThis is strictly prohibited by the Department of Defense and it became necessary for us to contact the Department of Defense to advise them [redacted] was holding these shipments hostage against paymentOnce the Department of Defense found out about this, they stepped in and told [redacted] if they wanted to continue doing work representing US companies they could not do thisThey complied and released the shipmentsThis delay of over a month, may result in inconveniece claims filed by the miliaty members because of the late deliveries caused by [redacted] **'s refusal to move the shipments in a timely fashionAny inconvenience payments made to the service members would also be for the account of [redacted] ** On July **, we wrote to [redacted] and told them that once all open items are resolved, we would be in a position to do a complete accounting and see what the balance of the account would be; and, then it would be resolved if we owed them money(For the reader's edification, the Department of Defense has six years to file a claim for loss or damage but that is very rare and we are not going to hold any balances may be due [redacted] that long) The fact that [redacted] tried to hostage military personnel household goods and personal effects shipments, without regard to the owners' needs, speaks volumes of their lack of integrity and as such we can put ourselves in a position of dealing in a trustworthy manner with such a companyIn our years of business, dealing with many overseas agents, we have never had this unfortunate experience of dealing with such unethical peopleThese people pure and simple are not trustworthy In summation, even though we will never deal with this company again, once all damage and inconveniece claims have been settled with the Department of Defense, and the service members, [redacted] **'s liablity, if any, will be determinedShould there be monies owed to [redacted] **, we will remit payment to them They had been previously advised of this but choose to try other means to strong arm us
Revdex.com: This letter is to inform you that Reliant Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/16/5:23:PM and assigned ID [redacted] Regards,
Reliant’s Response to Revdex.com Case # [redacted] At Reliant, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: Issue [redacted] disputes not receiving her security deposit refund for her electric service account at [redacted] *** History On [redacted] ***, [redacted] contacted Reliant to inquire about the timeframe to receive a refund of her security deposit and she was informed that the security deposit will be refunded [redacted] Later on [redacted] ***, [redacted] contacted Reliant to inquire about the timeframe to receive a refund of her security deposit and she was advised that the security deposit will be refunded on her next invoice Resolution Reliant regrets any inconvenience these proceedings may have caused [redacted] *** A review of [redacted] ***’s account determined that her request for a refund of her security deposit was not processed On [redacted] a request was processed to send a refund check to [redacted] at the following mailing address: [redacted] On [redacted] ***, a Reliant representative contacted [redacted] to advise her that she will receive her refund within 7-business days As a courtesy, a credit of $ [redacted] has been applied to [redacted] ***’s account for customer experience For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m [redacted] Customer Support [redacted]
Issue [redacted] states that electric service at [redacted] was not connected as requested and is disputing the invoiced fees associated with service connection History On May 19, 2014, [redacted] contacted Reliant and agreed to enroll the electric service [redacted] ** on behalf of [redacted] effective June 6, and his request was processed Due to a permit requirement, [redacted] service was initiated on June 9, Multiple contacts were received on June 16, from [redacted] regarding [redacted] ***’s enrollment status A Reliant representative confirmed that the meter was currently on and had been registering data as of June 9, and asked [redacted] to confirm that the master breaker was in the ‘ON’ position [redacted] confirmed the master breaker was on At that time, [redacted] requested to speak with a supervisor and his call was transferred A Reliant supervisor contacted [redacted] (***) to process a trouble ticket; however, was advised that their system was not available and to contact them back at a later time The Reliant supervisor offered to contact [redacted] on June 17, to provide an update On June 17, 2014, a Reliant supervisor contacted [redacted] to advise that [redacted] system was still unavailable and advised that he would contact [redacted] again after contacting [redacted] later that day Reliant records do not indicate any additional callback was provided to [redacted] *** On July 3, 2014, an invoice for $was sent for the billing period of June 9, through June 30, The current charges of $included a $service connection fee On July 28, 2014, a disconnection notice for $was sent due by August 7, On August 4, 2014, an invoice for $was sent for the billing period of June 30, through July 30, with a balance forward of $166.08, disconnection notice fee of $10.00, late payment penalty of $and current charges of $ Payment was not received by the disconnection notice due date; therefore, on August 12, 2014, a disconnect request was sent to *** Payment was not received after disconnection of service; therefore, on August 28, 2014, a request was processed to close [redacted] ***’s account effective August 28, Multiple contacts were received from [redacted] on August 28, regarding the status of [redacted] ***’s electric service and to dispute the August 4, invoice A Reliant representative provided an explanation of the account termination for electric service at [redacted] ** At that time, [redacted] requested to speak with a supervisor and his call was transferred A Reliant supervisor provided [redacted] with an explanation of his billing and charges and offered to process an enrollment after the account balance had been satisfied [redacted] declined stating he would contact another REP for electricity service Multiple contacts were received from [redacted] on August 29, regarding [redacted] ***’s account status and [redacted] was provided with an explanation of the account status At that time, payments totaling $posted to [redacted] ***’s account [redacted] agreed to enroll the electric service [redacted] effective August 29, on behalf of [redacted] and his request was processed Later on August 29, 2014, [redacted] contacted Reliant Energy regarding the status of [redacted] ***’s enrollment A Reliant representative confirmed that the meter is currently on and registering data and asked [redacted] to confirm the master breaker was in the ‘ON’ position [redacted] confirmed the breakers were on but that his service was not connected [redacted] requested [redacted] dispatch a technician back to the location and a request was submitted to [redacted] to confirm [redacted] ***’s status of service On August 30, 2014, a [redacted] technician confirmed electric service at [redacted] was connected Resolution Reliant regrets any inconvenience these proceedings may have caused [redacted] *** A review of [redacted] ***’s account determined that [redacted] May 19, enrollment request completed on June, 2014; however, the master breaker inside the premise was not in the ‘ON’ position An additional enrollment completed on August 29, determined that [redacted] ***’s enrollment was completed; however, the master breaker inside the premise was not in the ‘ON’ position A [redacted] technician visited [redacted] ***’s premise and confirmed that the electric service was connected and that the master breaker had been placed in the on ‘ON’ position [redacted] ***’s account has been invoiced in accordance with the Terms of Service As a courtesy, a disconnect notice fee of $10.00, a late payment penalty of $and a disconnection recovery fee of $have been credited to [redacted] ***’s account [redacted] Customer Support 713-488-
Reliant’s Response to Revdex.com Case # [redacted] Reliant regrets any inconvenience these proceedings may have caused, and we understand ***’s concerns regarding the name of the price plan Reliant’s Clear Flex plan is a month-to-month plan with no cancellation fee Reliant offers a variety of price plans through multiple channels which may reflect different pricing points and are subject to change Price fluctuations are dependent on the type of month-to-month price plan enrolled under; however, specific pricing details for each price plan are available through their electricity facts label (EFL) and Terms of ServiceWith a contract expiration notice being sent, we do advise Reliant customers of available price plans to transition to as an alternative to the Reliant Clear Flex plan The Clear Flex price plan that ** [redacted] viewed on the Reliant website and the Clear Flex price plan that ** [redacted] was sent with his contract expiration notice [redacted] have specific pricing details for each price plan Please see both price plan Electricity Fact Label documents, as they have been attached to the response For any additional questions about this concern, please contact me at [redacted] I am available Monday through Friday from 8:a.mto 5:p.m [redacted] Customer Support [redacted]
Reliant’s Response to Revdex.com Case # [redacted] Rebuttal The Clear Flex plan offer that ** [redacted] viewed online, refers to newly enrolling customers Available offers were made to transition ** [redacted] to price plans reflected online, but were declined Reliant's Clear Flex Plan is a variable month-to-month price plan which means that the price can increase or decrease from month-to-month at Reliant’s discretion As disclosed on the EFL, except for changes allowed by law or regulatory action, the price reflected on the EFL sent to ** [redacted] will be applied during the first billing cycle on the Clear Flex plan After enrollment in the Clear Flex plan, the current price for the product is available by logging into his online account at reliant.com/myaccount or by calling Reliant’s customer care at [redacted] Additionally, invoices sent to ** [redacted] advise him that he can obtain the information about the price that will apply on his next invoice by contacting a Reliant customer care representative at [redacted] or by chatting with a Reliant representative online at reliant.com [redacted] Customer Support [redacted]
Reliant’s Response to Revdex.com Case # [redacted] At Reliant, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: Issue [redacted] is disputing a cancellation fee assessed to his electric service account at [redacted] History On August 18, 2014, a Reliant door to door representative contacted [redacted] and he agreed to switch his electric service at [redacted] effective the next scheduled meter read date [redacted] enrolled on Reliant’s Free Weekend Plan The term of this plan is months and it has a $early cancellation fee [redacted] was provided with a terms of service agreement, a copy of "Your Rights as a Customer" document and an electricity facts label (EFL) by the door to door representative on August 18, [redacted] switch completed on August 19, On September 4, 2014, Reliant received notification that the electric service at [redacted] was switching to another retail electric provider (REP) effective September 4, On September 9, 2014, a final invoice for $was sent for the final billing period of August 19, through September 4, with current charges of $and an early cancellation fee of $ On September 11, 2014, [redacted] contacted a Reliant representative to dispute the early cancellation fee reflected on her September 9, invoice At that time, [redacted] call was transferred to a Reliant supervisor The Reliant supervisor advised that the early cancellation fee was valid Resolution Reliant regrets any inconvenience these proceedings may have caused [redacted] A review of [redacted] ’s account determined that the account has been invoiced in accordance with his Terms of Service As a courtesy, a request has been processed to waive the $cancellation fee For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m [redacted] *** Customer Support [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The complaint was resolved I would like to Thank [redacted] , the person who handled the complaint Reliant contacted us and gave us a deal with the contractThey found out after listening to phone conversation tapes that the Reliant representative did not disclose the clause or mentioned the extra charges Thanks again to the Revdex.com for doing an outstanding job Kind Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I believe we are at an impasseIt is unfortunate that Reliant either cannot see or will not acknowledge that it is deceptive to: (a) advertise a rate for a variable-rate plan; (b) continue to advertise the same rate for a plan with the same name; and (c) charge a rate that is higher than the continuously advertised rateI will leave this matter to the Revdex.com to resolve as it sees fitI believe that the correspondence in this file clearly establishes a deceptive billing practice, and I hope that the Revdex.com takes appropriate action Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The explanation provided by [redacted] remains deficientReliant's response appears to be that it can simply lean on the rate quoted in its bill (whatever rate that may be)While she quoted the bills correctly, the underlying bases for the charges are based on vast departures for rates that Reliant itself advertises for the actual plan in dispute As I stated in my initial complaint, I signed up for a a variable-rate plan that carried a rate of [redacted] cents per kilowatt-hourI continued to monitor the rate for variation because I knew that it could go upThe rate increased to [redacted] cents per kilowatt-hour, where it remained through the date of my complaintBased on the advertised rate of [redacted] cents for the same plan that I was on, I remained on my planI was comfortable paying [redacted] cents because that rate was in line with the market rate In the last two bills I received from Reliant (one for a full month and one for two days), my electrical usage was billed at cents and [redacted] cents per kilowatt-hour, respectivelyThis jump in price came despite Reliant's own public information showing that the price for my variable-rate plan stayed constant at [redacted] cents per kilowatt-hourHad the publicly advertised rate for my plan increased, I would have expected the rate on my bill to increaseBut since the publicly advertised rate on my plan remained constant, the rate on my bill should have remained constant Evidently Reliant believes that once a customer signs up for a variable-rate plan, it may adjust the rate to whatever price it wants without explanation and without reference to either prevailing market rates or its own advertised ratesIt is inherently misleading for Reliant to advertise a rate but charge customers (who are on the advertised plan) 43% above the advertised rate Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The deceptive manner in which website forces current customers to be directed to a higher pricing structure ( knowing that few customers have there account number readily available) , and the fact that eft information is to pages long ( reliant knows that most people will not read to pages , but instead will refer to published data from website that has same name The attorney general is being sent documentation on this case and so is my attorney [redacted] Regards,
This is a business to business matter We have tried to resolve this matter with the companyThey are in complete denial of money they owe usThey have contacted an international collection agency from the United KingdomOnce the collection agency found out the facts of the matter, they stopped pursuing same We are a Department of Defense contractor handling international relocations of service member's household goodsSomething we have been doing since During this period of time, we have dealt with many overseas agents such as [redacted] We have never once failed to pay our obligations when we terminated our relationshipWe do no burn our bridges, and always leave the relationships on good terms because we never know, going forward, when it may be a neccessity of doing business again with that agent Specifically, when we move the shipments for the Department of Defense, they require us to pack the shipments in wooden lift vans (containers)When the relationship was terminated we wanted [redacted] to give our inventroy of wooden lift vans to our new agentThey refusedWe sent them an invoice for these containers, in the amout of $6,In addition, we sent them a claim subrogtation invoice for damages caused by them to a shipment for $ Additionally, the Department of Defense member's have filed claims with us for which [redacted] was the origin agentThese claims have not yet been settledOnce the claims are settled we will make a determination of liabilty, and should the cause of the damage be [redacted] **'s, then we will issue a claim subrogation invoice and forward supporting documents to their officeIf they disagree they can dispute same Once those claims are resolved and claims subrogated back to [redacted] , we will be able to know the exact amount of monies due [redacted] **, less monies due AllstatesCurrently, there are four filed claims but not yet settled claimsThe total claim amount of the four shipments is $1, Normally, we would have made payment to the agent with an understanding that any claim subrogations would be paid by the agent back to usHowever, [redacted] has lost all credibility with us, because they tried to ransom four shipments they had in their possession when we terminated our relationship with themNever in our fifty years of business has an agent ever attempted thisThis is strictly prohibited by the Department of Defense and it became necessary for us to contact the Department of Defense to advise them [redacted] was holding these shipments hostage against paymentOnce the Department of Defense found out about this, they stepped in and told [redacted] if they wanted to continue doing work representing US companies they could not do thisThey complied and released the shipmentsThis delay of over a month, may result in inconveniece claims filed by the miliaty members because of the late deliveries caused by [redacted] **'s refusal to move the shipments in a timely fashionAny inconvenience payments made to the service members would also be for the account of [redacted] ** On July **, we wrote to [redacted] and told them that once all open items are resolved, we would be in a position to do a complete accounting and see what the balance of the account would be; and, then it would be resolved if we owed them money(For the reader's edification, the Department of Defense has six years to file a claim for loss or damage but that is very rare and we are not going to hold any balances may be due [redacted] that long) The fact that [redacted] tried to hostage military personnel household goods and personal effects shipments, without regard to the owners' needs, speaks volumes of their lack of integrity and as such we can put ourselves in a position of dealing in a trustworthy manner with such a companyIn our years of business, dealing with many overseas agents, we have never had this unfortunate experience of dealing with such unethical peopleThese people pure and simple are not trustworthy In summation, even though we will never deal with this company again, once all damage and inconveniece claims have been settled with the Department of Defense, and the service members, [redacted] **'s liablity, if any, will be determinedShould there be monies owed to [redacted] **, we will remit payment to them They had been previously advised of this but choose to try other means to strong arm us
Revdex.com: This letter is to inform you that Reliant Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/16/5:23:PM and assigned ID [redacted] Regards,