Allstone Granite & Quartz Calgary

1/20/checked in, 1/22/checked out1/21/found the lamp unsafe, the door bottom strip fell off and infrared heating thundering loudComplained to first morning staff [redacted] , sent her photos of lamp and doorShe said she would ask supervisor [redacted] for his approval of some refundBy noon, when I checked out, still no responseI was advised to contact by phone and email to follow up, which I didI sent email 1/22, 1/23,1/25, 1/and 1/to [redacted] and [redacted] , and called on 2/7,but [redacted] just ignored my message