Allsup

April 24, Revdex.com Serving Eastern Missouri and Southern Illinois Dispute Resolution Department NBroadway, Suite StLouis MO Re: Revdex.com Complaint No [redacted] Dear Sir or Madam: Allsup LLC, with its subsidiary Allsup Employment Services (AES), has been committed to providing superior customer service for more than yearsWe take the rare customer complaint very seriously AES is a Social Security Administration-approved Employment Network (EN) and has assisted hundreds of individuals living in cities across the U.Swith accessing Social Security Disability Insurance (SSDI) work incentives, such as the Ticket to Work (TTW) program, following receipt of their benefitsWe are listed as an official services provider on the SSA’s Ticket to Work website In recent years, Social Security has authorized a small number of Employment Networks, including ***, to contact SSDI beneficiaries about these work incentives, and the agency has provided individuals’ contact informationWe are sorry for the error by the SSA in providing [redacted] contact information as a potential participant in Ticket to Work, as it appears she has successfully returned to work years ago The list was provided within recent weeks, but clearly it is outdatedWe apologize for the confusion and concern that our phone call may have caused and will share this error with the SSA We hope this letter addresses her concernsWe’re available to answer additional questions Respectfully, [redacted] Vice President, Allsup [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ July 16, Revdex.com Serving Eastern Missouri and Southern Illinois Dispute Resolution Department NBroadway, Suite StLouis MO XXXXX Re: Revdex.com CASE No [redacted] - [redacted] Dear Sir or Madam: Allsup is committed to providing superior customer service, and we take the rare customer complaint very seriouslyIn years in business, we have helped more than 250,people receive their Social Security Disability Insurance (SSDI) benefitsIndividuals contact Allsup daily for assistance with their SSDI claims, and our organization accepts claimants at all levels of the Social Security disability adjudication process, including appeals In this instance, the individual indicated that she currently has an attorney, but was planning to find another representativeAllsup's policy, like other representatives, requires the existing representative to provide written documentation that they no longer represent the individual and is waiving any claim to a representative's feeIn these situations, Allsup may agree to review the individual's claim and documentation in consideration of providing the individual with appeals representationThis review is done in consideration of Social Security's program and regulatory requirements, and it may or may not lead to representation by Allsup Representation of SSDI claims grows increasingly complex at higher levels of the appeals processIt is important to the success of the claim to have the historical knowledge, medical records and other evidence with the claimAllsup disability specialists may determine the individual is not likely to receive benefits based on the information providedThis decision is independent of what a previous representative may have determined, and we inform individuals when we make this assessmentI hope this explanation has clarified the factors involved when Allsup assists callers with determining next steps for their SSDI claims We recommend this individual file the appeal with the Appeals Council in order to meet the deadline for the claimShe may continue to seek another representative, which she may find is contingent upon the current attorney providing written release from their agreement and the representation fee We apologize for any confusion resulting from her conversation with an Allsup representativeThe SSDI program is complex, especially with subsequent appealsWe are available to answer additional questions Respectfully, [redacted] Director [redacted] @allsupinc.com (XXX) XXX-XXXX, extXXXXX

Complaint: [redacted] I am rejecting this response because:It is clearly a corporate marketing statement. AES is a Social Security Administration-approved Employment Network (EN) and has assisted hundreds of individuals living in cities across the U.S. with accessing Social Security Disability Insurance (SSDI) work incentives, such as the Ticket to Work (TTW) program, following receipt of their benefits. We are listed as an official services provider on the SSA’s Ticket to Work website. In recent years, Social Security has authorized a small number of Employment Networks, including AES, to contact SSDI beneficiaries about these work incentives, and the agency has provided individuals’ contact information. We are sorry for the error by the SSA in providing [redacted] contact information as a potential participant in Ticket to Work, as it appears she has successfully returned to work years ago.The last few lines are furthermore defensive, and even offensive to me because they minimize the 15 years it has taken me to recover sufficiently to go to graduate school and earn my Doctorate and then arduously acquire the thousands of clinical hours towards licesure to practice independently. Being labeled "Disabled" carries a stigma that this company had thrived on for their stated "30 years." When I read this, I read marketing, dismissal, and blame of others. No, I do not accept this as an apology of their intrusion or falsifications. This is a perfect example of a corporate mentality that has been telling the same fairytalefor so long, even they believe they are the hero. Respectfully and experientially informed, [redacted]

Nov21, Revdex.com Serving Eastern Missouri and Southern Illinois Dispute Resolution Department NBroadway, Suite StLouis MO Re: Revdex.com Complaint No [redacted] Dear Sir or Madam: Allsup is committed to providing superior customer service, and we take the rare customer complaint very seriouslyIn years in business, we have helped more than 275,people receive their Social Security Disability Insurance (SSDI) benefits With sincere apologies to our customer, we regret the mistake that was made with regard to the medical records as described in his complaint, and that he did not receive the highest standard of assistance with his claim that usually accompanies Allsup's representation servicesIt is not an excuse, but the mistake was made by a newer specialist who did not follow established procedures, and we have taken steps to correct this situation In addition, we are sorry for his dissatisfaction with the customer service experience he received from AllsupUnfortunately, the SSDI program is complex and there are factors that add to the challenge of providing the most accurate information to claimants, depending on their claim statusWe attempt to provide customers with an array of options for receiving information and updates on their case, including letters by mail, email and phone calls on a periodic basisTypically these are scheduled around the claimant's status with Social Security and the federal agency's processes To address his concerns, we have assigned a specific member of management who is available to the claimant, whom he may contact by office phone, cell phone, fax or email, whenever he has questions about the progress of his claim, which is now at the hearing levelThis individual has already been in touch with the claimant and provided his contact informationThe medical records in question also have been submitted to the Social Security Administration, and special attention is being given to this case to accelerate Social Security's review of his disability insurance claim, if at all possible In addition, we will continue to provide regular communication by email, phone, letter and online account access, if this is satisfactory to the claimantWe appreciate his effort to inform us of his concerns through the Revdex.com, which has helped us to identify and address a need within our customer service teamAgain, we apologize for the claimant's experience, and we are dedicated to addressing the needs of his claim and seeking Social Security's approval as quickly and effectively as possible on his behalf We hope the information outlined here addresses his concerns, and we're available to answer additional questions Respectfully, [redacted] Assistant Vice President, Claims Allsup [redacted] @allsupinc.com [redacted] ***

May 23, 2016Revdex.com Serving Eastern Missouri and Southern IllinoisDispute Resolution DepartmentNBroadway, Suite 2060StLouis MO 63102Re: Revdex.com Complaint No [redacted] Dear Sir or Madam:Allsup is committed to providing superior customer service, and we take the rare customer complaint very seriouslyIn years in business, we have helped more than 250,people receive their Social Security Disability Insurance (SSDI) benefitsAs part of Allsup representation, we do not charge a fee unless claimants are awarded their Social Security disability benefitsWe are pleased that we were able to assist the claimant to receive her SSDI benefits with her initial claimThe case was awarded within the waiting period for benefits, which means she did not receive a retroactive benefitThe Social Security Administration (SSA) made an onset date change from Nov30, 2012, to Dec1, 2015, which the federal agency stated was due to the doctor’s notes which indicated her condition met the definition of disability at this time The SSA oversees the fee, which typically is percent of the retroactive benefit amount, with a fee cap of $6,When the individual does not receive retroactive benefits, as in this case, Allsup files a fee petition in a timely manner per SSA rulesWe inform claimants about the retroactive and the fee petition processes at the time they agree to hire usAs the claimant’s hired representative, Allsup assessed and filed a fee petition with the SSA for $based on the time spent to develop and submit the claim, and in light of the expertise applied to get the claim awardedThe fee of $is small in comparison to the average estimated annual benefits of $14,that SSDI beneficiaries receive.A copy of the fee petition form was sent to the claimant for her signature as well as to the SSAAlthough a claimant’s signature is not necessary to submit with a fee petition, Allsup always forwards this correspondence to both the claimant and Social Security in order to ensure complete transparencyFurther, Allsup contacts the claimant to review the fee petition and inform the claimant of their payment optionsIn this case, the fee petition was sent to the claimant and Social Security May 3, 2016, and efforts were made May 5, 2016, to reach out to the claimantAn Allsup specialist spoke with the claimant May 9, 2016, regarding the fee petition processAt that time, the specialist explained to the claimant the fee that was requested, gave her the option of a payment plan, and explained that once SSA approves the fee petition, payment in full would be expectedAs a courtesy to claimants, who often appreciate the information, Allsup provides the fee petition and billing notice in advance of Social Security’s approval of the feeThis allows the claimant to begin a payment plan, if they so chooseCustomers can make smaller installments on their fee over the course of several monthsOnce the SSA approves the fee, the balance is due in fullIn addition, if the SSA approves a lower fee, then Allsup reimburses the claimant for any possible overpayment of the feeHowever, if the claimant indicates they wish to wait until the SSA makes a decision on the fee approval Allsup will refrain from collecting the proposed fee until it is approvedWe apologize for any concerns that resulted from her conversations with Allsup team membersThe SSDI program is complex and includes Social Security’s oversight of the fee process and activities handled by their Payment CentersThe claimant requested a copy of the timeline regarding the work performed on her claim, and this was providedAn Allsup specialist also explained the claimant has a right to appeal the fee, once it is approved by the SSA and if she disagrees with the fee they approveAllsup is not in a position to negotiate the fee until Social Security has rendered its decisionIn the meantime, Allsup remains available to arrange a payment plan, or the claimant may prefer to wait until the SSA’s review is complete.We are glad that we could help the claimant to receive her SSDI benefits successfully in just a few monthsAllsup has developed its business methods after assisting tens of thousands of claimants with the SSDI process, which includes the fee petition processWe have found certain steps can ease the process of concluding the claimWe sorry our process led to additional questions and dissatisfaction for the customerWe hope the information outlined here helps to address her concerns, and we’re available to answer additional questions Respectfully, [redacted] ***Assistant Vice President, ClaimsAllsup [redacted] @allsupinc.com [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I received the time spent on my claim which was hours. I can attach a copy if we need one. Also, I was sent a bill for $before I knew what Social Security agreed on. I was told it was not a bill, but it certainly looks like one. I can attach that as well. Another thing that bothers me is that the Vice President of Communications never communicated with me. I was also threatened that if I did not sign the Social Security papers (which included the $fee) they would send me a bill for $500, which I received days later. As I said before, there were questions answered to me in a deceptive manner. The Social Security papers I was sent to sign, which had the $fee filled in, I was told by signing the papers it would be faster for them to receive the money. They also did not fill in the part of the Social Security papers, where it said see attachment, and no amount of money was filled in. I am happy that I am about to receive (June 15, 2016) SSDI; I was surprised I did not receive back pay. I actually started getting worse symptoms of my original diagnoses starting in 2009, which have become considerably worse, changing my quality of living and day-to-day activities. I was prescribed different medications and higher doses of others. My medications are still be monitored and changed if I do not respond to them. Because of what I am telling you now and in my first letter, I feel an unfairness in how my case was handled after I was approved for SSDI. I was treated differently and Allsup did not do things in the correct order and fudged what they said. I feel that for the hours they put into my case, a lower amount is more reasonable or no amount, due the way I was spoken to, not answered, lied to, Allsup changing their stories, and the threat of Allsup sending me a bill for $500, which I received days after I spoke with Allsup demanding me to sign the papers. Also the papers were missing information. I just feel that they know what went on and are trying to sound like a wonderful company. If they were so wonderful, this would not have happened. The Communication VP should have e-mailed me back - that is why I decided to complain to the Revdex.com. I do not like getting answers that change and told to sign the Social Security papers. Allsup also said the papers were only there papers. They are Social Security papers; the form is on the internet. If Allsup had been forthright with me, this probably wouldn't be happening. The need to be straighten out their approach to customers and all be on the same page. I was happy with Allsup in the beginning, but when the $came up, things changed. They said by me signing the Social Security papers, they would get their money sooner, never saying I could disagree on the Social Security papers (I saw that later on my own).I do not enjoy getting deep into something like this, but I felt it needed to be reported. This is making the symptoms of my diagnoses much worse, which is the opposite of how they should treat a person with a disability. A friend of mine attended an Allsup Seminar and she is the one who recommended them. I will have to tell her not to recommend. I do not want to see anyone else with a disability go through this. Thank you, *** ***

April 14, Revdex.com Serving Eastern Missouri and Southern Illinois Dispute Resolution Department NBroadway, Suite StLouis MO Re: Revdex.com Complaint No*** Dear Sir or Madam: Allsup is committed to providing
superior customer service and we take the rare customer complaint very seriouslyIn years in business, we have helped more than 275,people receive their Social Security Disability Insurance (SSDI) benefits Allsup began assisting this individual after he previously filed for SSDI benefits and was denied at a hearing with an administrative law judge using a different representation organizationThroughout this process, Allsup pursued receipt of benefits for our customer with the alleged onset date of Feb26, Unfortunately, the Social Security Administration (SSA) examiner who reviewed and approved his claim for benefits determined an onset date of July 19, 2016, which is more than two years later than requestedAfter reviewing the medical evidence, Allsup advised the claimant that we would not appeal the SSA’s decision because of the risk that the benefits decision could be reversedBy filing an appeal against the SSA’s onset date, he risks losing his benefits entirely and the evidence does not support such a gamble in this instanceWhile Allsup does not recommend this course of action, he has the option to appeal the SSA’s date of onset, if he chooses to do so We are sorry he has been unhappy with the efforts made on behalf of his claim, and we regret the SSA’s decision to choose a later date for onsetWe are glad that we were able to help him to receive SSDI benefits, after he was initially denied with a different representative at a hearingIt is extremely difficult to receive SSDI benefits, and the approval rate is only percent at the hearingThe individual is correct that the fee for successful representation was paid by the long-term disability insurance company that referred him to Allsup for servicesWe apologize for any frustration he may have experienced in talking with our representatives and have talked with him multiple times in recent weeks to try to address his concerns With regard to the SSDI process, the SSA’s Disability Determination Services (DDS) staff is responsible for collecting medical records with the claimThey notified us that the doctor’s office had not supplied those recordsWe then contacted the doctor’s office and were told the office never received the DDS’s requestThis appears to account for the delay with the medical recordsWe contacted the DDS examiner who refaxed the request to the doctor’s officeThe claimant also was able to assist with this process since he was planning to visit the doctor’s office within the timeframe of the medical records requestObtaining medical records is one of the more time-consuming processes with the claim, and we assist in situations such as these to ensure the DDS receives the records they need from treating medical sources We hope this information helps to address the individual’s concerns, and we are sorry for the frustration that he has experienced with the SSDI processUnfortunately, pursuing SSDI benefits is a difficult, lengthy and discouraging experienceWe are glad we were able to help him receive his benefits, and we’re available to answer additional questions Respectfully, *** *** Assistant Vice President Allsup ***@allsupinc.com *** *** *** ***

Initial Business Response /* (1000, 5, 2015/07/16) */
July 16, 2015
Revdex.com
Serving Eastern Missouri and Southern Illinois
Dispute Resolution Department
211 N. Broadway, Suite 2060
St. Louis MO XXXXX
Re: Revdex.com CASE No. [redacted] - [redacted]
Dear Sir or Madam:
Allsup...

is committed to providing superior customer service, and we take the rare customer complaint very seriously. In 31 years in business, we have helped more than 250,000 people receive their Social Security Disability Insurance (SSDI) benefits. Individuals contact Allsup daily for assistance with their SSDI claims, and our organization accepts claimants at all levels of the Social Security disability adjudication process, including appeals.
In this instance, the individual indicated that she currently has an attorney, but was planning to find another representative. Allsup's policy, like other representatives, requires the existing representative to provide written documentation that they no longer represent the individual and is waiving any claim to a representative's fee. In these situations, Allsup may agree to review the individual's claim and documentation in consideration of providing the individual with appeals representation. This review is done in consideration of Social Security's program and regulatory requirements, and it may or may not lead to representation by Allsup.
Representation of SSDI claims grows increasingly complex at higher levels of the appeals process. It is important to the success of the claim to have the historical knowledge, medical records and other evidence with the claim. Allsup disability specialists may determine the individual is not likely to receive benefits based on the information provided. This decision is independent of what a previous representative may have determined, and we inform individuals when we make this assessment. I hope this explanation has clarified the factors involved when Allsup assists callers with determining next steps for their SSDI claims.
We recommend this individual file the appeal with the Appeals Council in order to meet the deadline for the claim. She may continue to seek another representative, which she may find is contingent upon the current attorney providing written release from their agreement and the representation fee.
We apologize for any confusion resulting from her conversation with an Allsup representative. The SSDI program is complex, especially with subsequent appeals. We are available to answer additional questions.
Respectfully,
[redacted]
Director
[redacted]@allsupinc.com
(XXX) XXX-XXXX, ext. XXXXX

August 4, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Dispute Resolution Department [redacted]
[redacted]   Re: Revdex.com Complaint No. [redacted]   Dear Sir or Madam:   Allsup is committed to providing superior customer...

service and we take the rare customer complaint very seriously. In 33 years in business, we have helped more than 275,000 people receive their Social Security Disability Insurance (SSDI) benefits. We are sorry for the confusion and inconvenience Ms. [redacted] experienced during her application for SSDI benefits.  Ms. [redacted] was referred to Allsup by her long-term disability insurance carrier and assigned Allsup as her SSDI representative. In Ms. [redacted]’s case, Allsup’s representation fee would have been paid by her insurance carrier. This was communicated in writing. The Social Security Administration determined Ms. [redacted]’s claim was not eligible for SSDI benefits with the initial application and the subsequent appeal. Unfortunately, the program rules are incredibly stringent, and the SSA denies approximately 65 percent of claims each year.   Ms. [redacted] filed a second appeal on her own. We reached out to Ms. [redacted] on 8/1/17 to prepare for her second appeal, and she advised us that she no longer wanted Allsup to represent her. We took the appropriate action to close her file and sent a withdrawal letter to both SSA and her local Office of Disability and Review on 08/02/17.  There is no fee outstanding.   We hope these steps address her concerns, and we wish her well. We’re available to answer additional questions.     Respectfully, [redacted] Assistant Vice President, Claims Allsup [redacted]
[redacted]

May 23, 2016Revdex.com Serving Eastern Missouri and Southern IllinoisDispute Resolution Department211 N. Broadway, Suite 2060St. Louis MO 63102Re: Revdex.com Complaint No. [redacted]Dear Sir or Madam:Allsup is committed to providing superior customer service, and we take the rare customer...

complaint very seriously. In 32 years in business, we have helped more than 250,000 people receive their Social Security Disability Insurance (SSDI) benefits. As part of Allsup representation, we do not charge a fee unless claimants are awarded their Social Security disability benefits. We are pleased that we were able to assist the claimant to receive her SSDI benefits with her initial claim. The case was awarded within the waiting period for benefits, which means she did not receive a retroactive benefit. The Social Security Administration (SSA) made an onset date change from Nov. 30, 2012, to Dec. 1, 2015, which the federal agency stated was due to the doctor’s notes which indicated her condition met the definition of disability at this time.  The SSA oversees the fee, which typically is 25 percent of the retroactive benefit amount, with a fee cap of $6,000. When the individual does not receive retroactive benefits, as in this case, Allsup files a fee petition in a timely manner per SSA rules. We inform claimants about the retroactive and the fee petition processes at the time they agree to hire us. As the claimant’s hired representative, Allsup assessed and filed a fee petition with the SSA for $500 based on the time spent to develop and submit the claim, and in light of the expertise applied to get the claim awarded. The fee of $500 is small in comparison to the average estimated annual benefits of $14,000 that SSDI beneficiaries receive.A copy of the fee petition form was sent to the claimant for her signature as well as to the SSA. Although a claimant’s signature is not necessary to submit with a fee petition, Allsup always forwards this correspondence to both the claimant and Social Security in order to ensure complete transparency. Further, Allsup contacts the claimant to review the fee petition and inform the claimant of their payment options. In this case, the fee petition was sent to the claimant and Social Security May 3, 2016, and efforts were made May 5, 2016, to reach out to the claimant. An Allsup specialist spoke with the claimant May 9, 2016, regarding the fee petition process. At that time, the specialist explained to the claimant the fee that was requested, gave her the option of a payment plan, and explained that once SSA approves the fee petition, payment in full would be expected. As a courtesy to claimants, who often appreciate the information, Allsup provides the fee petition and billing notice in advance of Social Security’s approval of the fee. This allows the claimant to begin a payment plan, if they so choose. Customers can make smaller installments on their fee over the course of several months. Once the SSA approves the fee, the balance is due in full. In addition, if the SSA approves a lower fee, then Allsup reimburses the claimant for any possible overpayment of the fee. However, if the claimant indicates they wish to wait until the SSA makes a decision on the fee approval Allsup will refrain from collecting the proposed fee until it is approved. We apologize for any concerns that resulted from her conversations with Allsup team members. The SSDI program is complex and includes Social Security’s oversight of the fee process and activities handled by their Payment Centers. The claimant requested a copy of the timeline regarding the work performed on her claim, and this was provided. An Allsup specialist also explained the claimant has a right to appeal the fee, once it is approved by the SSA and if she disagrees with the fee they approve. Allsup is not in a position to negotiate the fee until Social Security has rendered its decision. In the meantime, Allsup remains available to arrange a payment plan, or the claimant may prefer to wait until the SSA’s review is complete.We are glad that we could help the claimant to receive her SSDI benefits successfully in just a few months. Allsup has developed its business methods after assisting tens of thousands of claimants with the SSDI process, which includes the fee petition process. We have found certain steps can ease the process of concluding the claim. We sorry our process led to additional questions and dissatisfaction for the customer. We hope the information outlined here helps to address her concerns, and we’re available to answer additional questions.  Respectfully,[redacted]Assistant Vice President, ClaimsAllsup[redacted]@allsupinc.com[redacted]

Complaint: [redacted]
I am rejecting this response because:It is clearly a corporate marketing statement. 
AES is a Social Security Administration-approved Employment Network (EN) and has assisted hundreds of individuals living in cities across the U.S. with accessing Social Security Disability Insurance (SSDI) work incentives, such as the Ticket to Work (TTW) program, following receipt of their benefits. We are listed as an official services provider on the SSA’s Ticket to Work website. In recent years, Social Security has authorized a small number of Employment Networks, including AES, to contact SSDI beneficiaries about these work incentives, and the agency has provided individuals’ contact information. We are sorry for the error by the SSA in providing [redacted] contact information as a potential participant in Ticket to Work, as it appears she has successfully returned to work years ago.The last few lines are furthermore defensive, and even offensive to me because they minimize the 15 years it has taken me to recover sufficiently to go to graduate school and earn my Doctorate and then arduously acquire the thousands of clinical hours towards licesure to practice independently. Being labeled "Disabled" carries a stigma that this company had thrived on for their stated "30 years." When I read this, I read marketing, dismissal, and blame of others. No, I do not accept this as an apology of their intrusion or falsifications. This is a perfect example of a corporate mentality that has been telling the same fairytalefor so long, even they believe they are the hero. Respectfully and experientially informed,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/20) */
Oct. 20, 2015
Revdex.com
Serving Eastern Missouri and Southern Illinois
Dispute Resolution Department
211 N. Broadway, Suite 2060
St. Louis MO XXXXX
Re: Revdex.com CASE No. XXXXXXX
Dear Sir or Madam:
Allsup is committed...

to providing superior customer service. We have helped more than 250,000 people receive their Social Security Disability Insurance (SSDI) benefits, and we take the rare customer complaint very seriously.
This individual contacted Allsup in July. Our specialists promptly engaged in multiple contacts to coordinate a call with Social Security and were taking steps to ensure that an application was both necessary and appropriate. This process included sending a medical questionnaire to the claimant and beginning the process of retrieving current medical records.
Completing an SSDI application is difficult because Social Security's definition of disability is so rigid. The SSDI process requires highly detailed information about the person's work history, medical history, evidence of disability and records from healthcare providers to substantiate the claim. This can be a time-consuming and meticulous process, and it requires involvement from the claimant in order to complete the claim and submit it to Social Security. Allsup's priority is ensuring that an individual is likely to qualify for SSDI benefits, and it is our role to inform them if it appears they are likely or unlikely to receive benefits. We do this with every new customer to ensure we set proper expectations.
An Allsup specialist contacted the individual in August and asked if he had received a questionnaire that Allsup sent him, and if he was able to further assist with compiling the evidence for his claim. He stated he was dissatisfied with the assistance he was receiving. We're sorry he is unhappy with the services he has received from Allsup. He may find services that are more to his preference by contacting a representative with the National Organization of Social Security Claimants' Representatives by calling (XXX) XXX-XXXX.
Allsup provides services on a contingency basis and does not collect any fees unless the customer is awarded benefits. Due to the stringent nature of the SSDI program, more than two-thirds of applicants are denied benefits, so it is not possible to guarantee that someone who applies for SSDI will be due benefits. Some medical information was obtained, and this material has already been provided to the claimant by mail. We apologize for any confusion about how Allsup would proceed as his representative. We consider our customer relationship with him closed, and we wish him well. We are available to answer additional questions.
Respectfully,
[redacted]
Assistant Vice President, Claims
[redacted]
[redacted]@allsupinc.com
(XXX) XXX-XXXX, ext. XXXXX

Feb. 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Dispute Resolution Department 211 N. Broadway, Suite 2060 St. Louis MO 63102     Re: Revdex.com Complaint No. [redacted]     Dear Sir or Madam:   Allsup is committed to providing...

superior customer service and we take the rare customer complaint very seriously. In 33 years in business, we have helped more than 275,000 people receive their Social Security Disability Insurance (SSDI) benefits.   We are sorry the Social Security Administration determined the individual’s claim was not eligible for SSDI benefits with the initial application and first appeal. Unfortunately, the program rules are incredibly stringent, and the SSA denies approximately 65 percent of claims each year.      Allsup received the notification on Jan. 24 that she had retained a new representative. We appreciate her steps to provide written notification confirming her request that Allsup withdraw from handling her claim.   Allsup processed her request and sent a withdrawal letter to the Social Security Administration on Feb. 2, 2017. As the claimant requested, Allsup has emailed her a copy of the withdrawal letter and a printed version was sent by regular mail delivery this week.   We hope these steps address her concerns, and we wish her well. We’re available to answer additional questions.     Respectfully, [redacted] Assistant Vice President, Claims Allsup [redacted]@allsupinc.com [redacted]

April 24, 2018     Revdex.com Serving Eastern Missouri and Southern Illinois Dispute Resolution Department 211 N. Broadway, Suite 2060 St. Louis MO 63102     Re: Revdex.com Complaint No. [redacted]
  Dear Sir or Madam:   Allsup LLC, with its subsidiary Allsup...

Employment Services (AES), has been committed to providing superior customer service for more than 30 years. We take the rare customer complaint very seriously.   AES is a Social Security Administration-approved Employment Network (EN) and has assisted hundreds of individuals living in cities across the U.S. with accessing Social Security Disability Insurance (SSDI) work incentives, such as the Ticket to Work (TTW) program, following receipt of their benefits. We are listed as an official services provider on the SSA’s Ticket to Work website.   In recent years, Social Security has authorized a small number of Employment Networks, including [redacted], to contact SSDI beneficiaries about these work incentives, and the agency has provided individuals’ contact information. We are sorry for the error by the SSA in providing [redacted] contact information as a potential participant in Ticket to Work, as it appears she has successfully returned to work years ago.   The list was provided within recent weeks, but clearly it is outdated. We apologize for the confusion and concern that our phone call may have caused and will share this error with the SSA.   We hope this letter addresses her concerns. We’re available to answer additional questions.     Respectfully, [redacted] Vice President, Allsup [redacted]
[redacted]

Nov. 21, 2016    Revdex.com Serving Eastern Missouri and Southern Illinois Dispute Resolution Department 211 N. Broadway, Suite 2060 St. Louis MO 63102     Re: Revdex.com Complaint No. [redacted]     Dear Sir or Madam:   Allsup is committed to providing...

superior customer service, and we take the rare customer complaint very seriously. In 32 years in business, we have helped more than 275,000 people receive their Social Security Disability Insurance (SSDI) benefits.   With sincere apologies to our customer, we regret the mistake that was made with regard to the medical records as described in his complaint, and that he did not receive the highest standard of assistance with his claim that usually accompanies Allsup's representation services. It is not an excuse, but the mistake was made by a newer specialist who did not follow established procedures, and we have taken steps to correct this situation.   In addition, we are sorry for his dissatisfaction with the customer service experience he received from Allsup. Unfortunately, the SSDI program is complex and there are factors that add to the challenge of providing the most accurate information to claimants, depending on their claim status. We attempt to provide customers with an array of options for receiving information and updates on their case, including letters by mail, email and phone calls on a periodic basis. Typically these are scheduled around the claimant's status with Social Security and the federal agency's processes.   To address his concerns, we have assigned a specific member of management who is available to the claimant, whom he may contact by office phone, cell phone, fax or email, whenever he has questions about the progress of his claim, which is now at the hearing level. This individual has already been in touch with the claimant and provided his contact information. The medical records in question also have been submitted to the Social Security Administration, and special attention is being given to this case to accelerate Social Security's review of his disability insurance claim, if at all possible.   In addition, we will continue to provide regular communication by email, phone, letter and online account access, if this is satisfactory to the claimant. We appreciate his effort to inform us of his concerns through the Revdex.com, which has helped us to identify and address a need within our customer service team. Again, we apologize for the claimant's experience, and we are dedicated to addressing the needs of his claim and seeking Social Security's approval as quickly and effectively as possible on his behalf.   We hope the information outlined here addresses his concerns, and we're available to answer additional questions.   Respectfully, [redacted] Assistant Vice President, Claims Allsup [redacted]@allsupinc.com [redacted]

Aug. 26, 2016     Revdex.com Serving Eastern Missouri and Southern Illinois Dispute Resolution Department 211 N. Broadway, Suite 2060 St. Louis MO 63102     Re: Revdex.com Complaint No. [redacted]     Dear Sir or Madam:   Allsup is committed to providing...

superior customer service, and we take the rare customer complaint very seriously. In 32 years in business, we have helped more than 250,000 people receive their Social Security Disability Insurance (SSDI) benefits.   As part of Allsup representation, we do not charge a fee unless claimants are awarded their Social Security disability benefits. We are pleased that we were able to assist the claimant to receive her SSDI benefits at the hearing level. Unfortunately, the Social Security hearing judge denied the fee agreement in error. The judge stated that multiple representatives were on record. However, this is not the case as prior representatives had submitted withdrawal letters.   This mistake is solely on the part of the Social Security Administration (SSA). We have reviewed our filings and verified that Allsup properly submitted these letters and related paperwork, including the fee agreement, without any error as required by the federal agency. In situations such as these, SSA may not have correctly associated the letters with the claimant’s case record or the hearing judge overlooked the letters in the case file. As a result, the fee petition process is required, which has led to this delay.   We apologize for the SSA’s error and delay. At this time, Social Security is withholding a portion of the individual’s retroactive benefit until the fee situation is rectified. Allsup has contacted the Social Security payment processing center twice in recent weeks to pursue a resolution and will follow up again next week. The release of the retroactive benefit and approval of the fee is dependent upon the SSA correcting its records and completing payment processing.    Allsup will continue to pursue this matter until the claimant receives payment. We apologize for the delays occurring with Social Security. Unfortunately, the federal agency is facing staffing shortages and longer processing times nationwide, and this is affecting individuals who rightly deserve to receive their payments as quickly as possible. We hope the information outlined here helps to address her concerns, and we’re available to answer additional questions.    Respectfully, [redacted] Manager, Finance Operations Allsup [redacted]@allsupinc.com [redacted]