Old fashioned friendliness and service are alive at Housman'sI stopped by to find out about a replacement part and how to repair my pool enclosureNot only did they give me the part, their technician, Cliff, came by and fixed it on the way to another appointmentThe office staff and Cliff were more than helpful, they were service oriented and represent those traits that make small businesses in America greatThey have me as a customer for life
Had an estimate done from [redacted] a week agoafter he left I noticed that [redacted] just wrote the price down without any explanation of $dollars and just X's on the panels to be replacedI tried to get this fixed and a week later...I cancelled today [redacted] said I was rude with his employee ***.....right after this conversation he banned from the facebook business page He wont get my business [redacted] ***â [redacted] 's Aluminum & Screening, Inc hrs · First off,,, [redacted] was very nice but did an unconcise estimate one week ago on TuesThe Day after I called and asked for and itemized estimate at which She said [redacted] would do itYesterday(days later) the receptionist told me [redacted] would have it done by the end of the day....This didn't happenI will not do business with people who don't hold to their word and therefore canceled the service....all the estimate said was $and x's on the panels to be replacedToo Bad Like · · Share Top Comments [redacted] Write a comment [redacted] We did lose connection...yesAre you sure I hung up? calling me rude...I am saving thisI might have been short with [redacted] but not rudeI can appreciate your loyalty to [redacted] and Yes, I was not happy about the neglect and someone else will be getting our businessI like to know what I'm paying for [redacted] promised I would get the estimate by the end of the day YesterdayDidn't happen and I'm sure at the end of the day you don't consider it rude to have not kept your...hmmm, excuse me ***'s promiseYou can lump me as a bad customer all you want I now feel you have a too big to fail attitude and will post in other places reputable , so delete/remove away Mr [redacted] ...I have screen captured this anyhow Like · Reply · min [redacted] After reading your lengthy excuses , any apology that has explanations i.e.( but I do think that you wanted everything broken down into Labor and Materials, which is not how our items are setup for costing of our jobs(Then it would only be fair to start showing you the rest of our overhead? Fuel expenses? Property Leases? We are not a business that operates out of the "back of their truck" like so many businesses do in our industry) tends to nullify the apologyYou exaggerate with the above analogy on overhead ETCAll I wanted to do is make sure [redacted] and I were on the same page , and as I thought.....There was a mistake in communication about the pet screenIf things were itemized we could have cleared that up straight away [redacted] was obviously trying to get done with my estimate so he could get to his next one in Mims and should have did a more concise jobYou assume a bit much Mr [redacted] about what I wanted from the estimate....Did you look at it? There are columns for itemizingI knew nothing of how much You were going to charge for pet screen or how much you planned on installing as its amount was not written on the estimateIn fact , We bought pet screen a few yrs back and had it installed...So I was telling [redacted] that there was no need but maybe a very small panel(2xest)The high cost was a bit shocking yes,,,but only because there was NO explanation for it at all in the estimate Like · Reply · hr [redacted] 's Aluminum & Screening, IncAs mentioned, yes it took us longer to get back with you and once again we are sorry, but we had absolutely no problem itemizing the chargesI totally understand you wanting to know the itemized charges and were going to get that to you, but you seemed very irritated already and were hard to talk to, being quite rude to [redacted] when you hung up on herThe last thing that came about earlier is that you actually wanted it broken down into Labor and Materials, which that is what we said we would not doAny further communication on this subject needs to go through our officeIf not, this post bill be deleted/removed Like · mins [redacted] 's Aluminum & Screening, IncMr***, I certainly apologize about the negative experience that you hadWe are currently tremendously busy writing estimates and [redacted] (and our other estimators even) is behind with a few things at this timeWe had no problem itemizing the actual c...See More Like · Reply · hr · Edited
Called Housman's as they are local and veteran ownedAlex C [redacted] came to do estimate within a couple of daysAlex was very nice and professionalHe said they could start the job in about weeksIt was almost weeks to the dayKevin and his helper were also very nice and professionalAnd funny which made it a pleasant experienceThey had the job done in a little over an hourOverall I would give this company an A++++++
Old fashioned friendliness and service are alive at Housman'sI stopped by to find out about a replacement part and how to repair my pool enclosureNot only did they give me the part, their technician, Cliff, came by and fixed it on the way to another appointmentThe office staff and Cliff were more than helpful, they were service oriented and represent those traits that make small businesses in America greatThey have me as a customer for life
Had an estimate done from [redacted] a week agoafter he left I noticed that [redacted] just wrote the price down without any explanation of $dollars and just X's on the panels to be replacedI tried to get this fixed and a week later...I cancelled today [redacted] said I was rude with his employee ***.....right after this conversation he banned from the facebook business page He wont get my business [redacted] ***â [redacted] 's Aluminum & Screening, Inc hrs · First off,,, [redacted] was very nice but did an unconcise estimate one week ago on TuesThe Day after I called and asked for and itemized estimate at which She said [redacted] would do itYesterday(days later) the receptionist told me [redacted] would have it done by the end of the day....This didn't happenI will not do business with people who don't hold to their word and therefore canceled the service....all the estimate said was $and x's on the panels to be replacedToo Bad Like · · Share Top Comments [redacted] Write a comment [redacted] We did lose connection...yesAre you sure I hung up? calling me rude...I am saving thisI might have been short with [redacted] but not rudeI can appreciate your loyalty to [redacted] and Yes, I was not happy about the neglect and someone else will be getting our businessI like to know what I'm paying for [redacted] promised I would get the estimate by the end of the day YesterdayDidn't happen and I'm sure at the end of the day you don't consider it rude to have not kept your...hmmm, excuse me ***'s promiseYou can lump me as a bad customer all you want I now feel you have a too big to fail attitude and will post in other places reputable , so delete/remove away Mr [redacted] ...I have screen captured this anyhow Like · Reply · min [redacted] After reading your lengthy excuses , any apology that has explanations i.e.( but I do think that you wanted everything broken down into Labor and Materials, which is not how our items are setup for costing of our jobs(Then it would only be fair to start showing you the rest of our overhead? Fuel expenses? Property Leases? We are not a business that operates out of the "back of their truck" like so many businesses do in our industry) tends to nullify the apologyYou exaggerate with the above analogy on overhead ETCAll I wanted to do is make sure [redacted] and I were on the same page , and as I thought.....There was a mistake in communication about the pet screenIf things were itemized we could have cleared that up straight away [redacted] was obviously trying to get done with my estimate so he could get to his next one in Mims and should have did a more concise jobYou assume a bit much Mr [redacted] about what I wanted from the estimate....Did you look at it? There are columns for itemizingI knew nothing of how much You were going to charge for pet screen or how much you planned on installing as its amount was not written on the estimateIn fact , We bought pet screen a few yrs back and had it installed...So I was telling [redacted] that there was no need but maybe a very small panel(2xest)The high cost was a bit shocking yes,,,but only because there was NO explanation for it at all in the estimate Like · Reply · hr [redacted] 's Aluminum & Screening, IncAs mentioned, yes it took us longer to get back with you and once again we are sorry, but we had absolutely no problem itemizing the chargesI totally understand you wanting to know the itemized charges and were going to get that to you, but you seemed very irritated already and were hard to talk to, being quite rude to [redacted] when you hung up on herThe last thing that came about earlier is that you actually wanted it broken down into Labor and Materials, which that is what we said we would not doAny further communication on this subject needs to go through our officeIf not, this post bill be deleted/removed Like · mins [redacted] 's Aluminum & Screening, IncMr***, I certainly apologize about the negative experience that you hadWe are currently tremendously busy writing estimates and [redacted] (and our other estimators even) is behind with a few things at this timeWe had no problem itemizing the actual c...See More Like · Reply · hr · Edited
Called Housman's as they are local and veteran ownedAlex C [redacted] came to do estimate within a couple of daysAlex was very nice and professionalHe said they could start the job in about weeksIt was almost weeks to the dayKevin and his helper were also very nice and professionalAnd funny which made it a pleasant experienceThey had the job done in a little over an hourOverall I would give this company an A++++++