Alltech Muffler and Brakes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Good Evening, I've been notified that I'm receiving a full refund for my troublesWhile I'm grateful for this outcome personally, I am concerned about other guests who might stay at your facilityI sincerely hope you will take the necessary action to make your guests feel comfortable and welcomeWhether you are in violation or not at this point doesn't matterOur accommodation was dirty, you didn't have a clean replacement blanket and we couldn't change rooms? You're in the hospitality business and you lacked the hospitality portion completelyThank you for hearing my complaintPlease do not contact me again unless you can tell me you made some changesHave a good night In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It sounded like fluff and the same exact thing the staff told meI've read other complaints online and the problem hasn't been addressedI contacted the New York State Senator responsible for the district the Hotel is located inI will also notify the department of healthI request a full refund of $and that the Hotel shut down for renovation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

** *** did indeed make a reservation to stay at Hotel le Bleu for the night of October **, The reservation, however, was not made directly with the hotelThe reservation was made and pre-paid with an outside company (***)As the reservation was confirmed with an outside company,
the hotel did not receive the information from Expedia until the date *** *** was contacted (9/**/15)Expedia was contacted to have them inform ** *** that we would be unable to accommodate his visit as we received the reservation after the availability was fully committed** *** reached out to the hotel directly and was informed by the general manager that Expedia unfortunately did not submit the reservation to the hotel in a timely manner, but the hotel would work closely with Expedia to try to still accommodate ** ***The general manager worked with Expedia in relocating another guest in order to acco mmodate *** *** at Hotel le Bleu** *** did stay with Hotel le Bleu during the dates he had originally reserved** *** was advised that it is always recommended to book directly through the hotel moving forward and to follow up to ensure any and all reservations confirmed with an outside company did indeed get transferred to the correct business

Thank you for bringing the experience of your stay to usWe are very concerned to hear your comment about cleanlinessPlease rest assured that room cleanliness is a matter that we take very seriously and is of paramount importance to usIt is something we follow very strict procedures about in
Hotel le BleuWe have brought this incident to the immediate attention of the respective department head for improvementIn addition, we will continue with training and developing our associates to ensure that they are always able to deliver to the satisfaction of our guestsThe stains that were mentioned in the feedback happens to be bleach stainsIn an attempt to ensure we provide our guests with clean rooms, sometimes bleach products are used and have accidentally spilled onto the carpetWe are in the process of getting ready for a renovation to correct the damaged carpet areasThe sheets being discolored is also a very big concern for usWe have gone through every piece of linen in the hotel to ensure our guests are receiving clean products and have reached out to our outsourced laundry company to ensure they are taking better care of the items they launder for usWe do look forward to you visiting with us again once all these changes have been made so we can give you the level of service we failed to provide during this most recent stay

Hello,We do apologize again that your stay was less than perfect In regards to the Department of Health, we do not have any health violations to date since opening the hotel back in When it comes to the refund you are seeking, as the hotel did not charge your method of payment you will need to contact the company that you used to confirm your reservation Going back in the records, it shows your reservation was made through Hotel Tonight They can be reached via phone at ###-###-#### Unfortunately, the hotel is unable to refund what we did not initially charge Please contact them in regards to the refund as they are the ones that did charge the method of payment you provided at the time of booking when you used the Hotel Tonight mobile app.We truly apologize for any inconvenience that you may have gone through during your stay here Kindest Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: It sounded like fluff and the same exact thing the staff told me. I've read other complaints online and the problem hasn't been addressed. I contacted the New York State Senator responsible for the district the Hotel is located in. I will also notify the department of health. I request a full refund of $165 and that the Hotel shut down for renovation. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Good Evening,                        I've been notified that I'm receiving a full refund for my troubles. While I'm grateful for this outcome personally, I am concerned about other guests who might stay at your facility. I sincerely hope you will take the necessary action to make your guests feel comfortable and welcome. Whether you are in violation or not at this point doesn't matter. Our accommodation was dirty, you didn't have a clean replacement blanket and we couldn't change rooms? You're in the hospitality business and you lacked the hospitality portion completely. Thank you for hearing my complaint. Please do not contact me again unless you can tell me you made some changes. Have a good night. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]