Alltex Computers (CLOSED MAY 2003)

Initial Business Response /* (1000, 5, 2016/01/20) */
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A short time after the *** that was inspected for 2yrs by a licensed tech, the customer complained about a hesitation in the
vehicleWithin a week the problem was resolved with new spark plug wiresAround the same time customer noted a gas smellonce customer had enough $$ to fill the tank( which took weeks) the a solution to the problem was presented to the customerHe instructed us to buy the required part and he would do the install himselfTo which we did, but came to find out he supplied us with the wrong part#During this period he asked we would supply new rotors to take away a pulsation he had with the vehicle.We did this with the agreement that no more $$ would be spent by dealerAt the time customer was fine with thisIt was a couple weeks later that customer complained he had no heat in the vehicleAfter several emails back and forth we finally gave in and supplied the customer with thermostatsWhat the customer fails to understand is that this was a vehicle sold with no warranty(which he was aware of)but with a valid inspectionAny of the issues /problems that he is having are outside NS Motor Vehicle Inspection LawsAs a dealer we feel that we have been more than required to satisfy his complaintsEach time we agreed and supplied parts the customer would also agree that would sufficeFinally within the last week his request to pay for labour and even go so far as to refund the deal became too much