November 25, Better Business of Chicago [redacted] Chicago, IL 60611- Re: Ms [redacted] Revdex.com complaint dated 11/17/Case No.: [redacted] Alltran No.: [redacted] To whom it may concern: This letter is in response to the complaint we recently received from your office regarding Ms [redacted] fThe undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to Ms [redacted] concernsWe have reviewed the complaint and the related matter As a result of our investigation we have made the following determinations: First, I would like to thank you and Ms [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsEarlier this year, our office received placement an account, in the name of a Mr [redacted] , from one of our clientsThen on March 28th, our office received permission to discuss said account with Ms [redacted] Mr [redacted] motherOn October 4th, our office received Ms [redacted] complaint from your office, in which she states that she has received harassing phone calls and aggressive voice messages from our office and that we have continued to call despite her requests to cease and desistWe certainly empathize with Ms [redacted] experience, however I believed there may be some confusionOur office has been in contact with Ms [redacted] and has assisted her in managing a payment arrangement on her son’s account, but our records do not show any improper or unlawful communicationOur records show that our office has only reached out with courtesy calls, reminding Ms [redacted] of scheduled paymentsOn November 15th, we received a call from Ms [redacted] in which she stated she did not need such reminder calls and requested that our office not make any further calls to herImmediately, our office placed Ms [redacted] phone number (ending in 1691) in the do not call listHowever our records do not show any request to cease and desist effortsAs of today I can confirm that Ms [redacted] number has been added to our do not call list and we will not be reaching out to her number any furtherWe apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is ( [redacted] Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] This communication is from a debt collector Tell us why here
Initial Business Response / [redacted] (1000, 5, 2014/10/23) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com October 22, Revdex.com Serving Chicgo & Northern Illinois D' [redacted] St [redacted] RE: Complaint: XXXXXXXX This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on October 20, Concerns were raised that ERS failed to provide a paid in full letter See below, for the findings from the investigation, presented by MsD' [redacted] MsD' [redacted] 's account with ERS has been satisfied and all payments applied as arranged To prevent further concern, a paid letter has been requested and forwarded to the address on file, please see the attached copy It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly [redacted] Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 04/07/2017, therefore the consumer should expect to receive our correspondence within to business days
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 03/8/2016, therefore the consumer should expect to receive our correspondence within to business days
February 23, Revdex.com Re: [redacted] Case No.: [redacted] To Whom It May Concern: This letter is in response to the complaint we recently received from your office regarding [redacted] ***The undersigned is the Complaint Resolution Specialist for Alltran Education I want to thank you for your correspondenceWe empathize with the complainant’s customer experience, and would like the opportunity to address the concernsHowever, we have reviewed our records and are unable to locate any matter in our system related to [redacted] or any of the information provided in the complaint If we are the company that the complainant intended to reach, we need additional informationIf we are not, we request that this be removed from our profileKind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] This communication is from a debt collector Tell us why here
Initial Business Response / [redacted] (1000, 5, 2014/02/26) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com February 25, Revdex.com Chicago North Wabash Ave., Suite Chicago, IL RE: Complaint # [redacted] F [redacted] This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc(ERS) from Ms [redacted] F [redacted] on February 18, Ms [redacted] F [redacted] would like ERS to stop calling ERS has updated their system, to reflect the request for no future calls to Ms [redacted] It is ERS policy to attempt to amicably resolve borrower's accounts and provide any and all correct information to the borrower to come to a resolutionI trust that this response will satisfy Ms [redacted] 's inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Manager, Corporate Compliance Enterprise Recovery Systems, Inc Final Consumer Response / [redacted] (2000, 7, 2014/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
November 25, face="Times New Roman"> Better Business of Chicago [redacted] Chicago, IL 60611- Re: Ms [redacted] Revdex.com complaint dated 11/17/ Case No.: [redacted] Alltran No.: [redacted] To whom it may concern: This letter is in response to the complaint we recently received from your office regarding Ms [redacted] fThe undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to Ms [redacted] concernsWe have reviewed the complaint and the related matter As a result of our investigation we have made the following determinations: First, I would like to thank you and Ms [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsEarlier this year, our office received placement an account, in the name of a Mr [redacted] , from one of our clientsThen on March 28th, our office received permission to discuss said account with Ms [redacted] Mr [redacted] mother On October 4th, our office received Ms [redacted] complaint from your office, in which she states that she has received harassing phone calls and aggressive voice messages from our office and that we have continued to call despite her requests to cease and desist We certainly empathize with Ms [redacted] experience, however I believed there may be some confusionOur office has been in contact with Ms [redacted] and has assisted her in managing a payment arrangement on her son’s account, but our records do not show any improper or unlawful communicationOur records show that our office has only reached out with courtesy calls, reminding Ms [redacted] of scheduled payments On November 15th, we received a call from Ms [redacted] in which she stated she did not need such reminder calls and requested that our office not make any further calls to herImmediately, our office placed Ms [redacted] phone number (ending in 1691) in the do not call listHowever our records do not show any request to cease and desist efforts As of today I can confirm that Ms [redacted] number has been added to our do not call list and we will not be reaching out to her number any furtherWe apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is ( [redacted] Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] This communication is from a debt collector Tell us why here
Initial Business Response / [redacted] (1000, 7, 2014/03/24) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com March 24, Revdex.com Chicago North Wabash Ave., Suite [redacted] Chicago, IL RE: Complaint # [redacted] R [redacted] This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) by Mr [redacted] R [redacted] with your office on March 12, Mr [redacted] raises concerns that ERS is relentlessly contacting him, providing and misleading information to 3rd parties and threatening wage garnishment See below, for the findings from the investigation into the allegations, presented by Mr*** ERS finds no fault to misleading a 3rd party or wage garnishment threatsHowever, upon review of the attempted calls we have resolved to limit communications to Mr*** It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy Mr***'s inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc
Initial Business Response / [redacted] (1000, 5, 2014/03/06) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com March 6, [redacted] Blvd [redacted] RE: Complaint # XXXXXXXX This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) by Ms [redacted] with your office on February 27, Ms [redacted] raises concerns that ERS representative, [redacted] was rude and misled her to believe he did not have a superior he reported to See below, for the findings from the investigation into the allegations, presented by Ms [redacted] Ms [redacted] 's become overly emotional immediately at the knowledge of having a defaulted debtMr [redacted] was professional and controlled his emotions; the allegations of Mr [redacted] stating he does not have a superior are false Ms [redacted] 's account has since been paid and closed with ERS It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy Ms [redacted] 's inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc
Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com August 18, [redacted] Dr [redacted] XXXXX-XXXX RE: Complaint: XXXXXXXX This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on August 14, Concerns were raised that ERS is refusing to update the consumer's credit report as paid in full See below, for the findings from the investigation, presented by Ms [redacted] Mr [redacted] account and credit report was updated as closed on March 15, However, further review of Mr [redacted] credit report shows that the information was not modified with the credit bureauERS updated the consumer's credit report once more via E-Oscar on August 14, and again on August 18, Please allow five to thirty business days for the credit bureaus to update the information provided to them It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc
Please accept this response as an acknowledgement for the receipt of the correspondence [redacted] Education, formerly [redacted] Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 08/4/2017, therefore the consumer should expect to receive our correspondence within to business days
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 2/15/2018, therefore the consumer should expect to receive our correspondence within to business days.Tell us why here
Initial Business Response / [redacted] (1000, 7, 2015/09/04) */ Contact Name and Title: Sara [redacted] Ombudsman Contact Phone: (800) 211- Contact Email: [email protected] August 31, Revdex.com serving Chicago & Northern Illinois [redacted] E [redacted] St [redacted] MN RE: XXXXXXXX This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc(ERS) on August 19, Concerns were raised that ERS refusing to work with The Department of Education's Ombudsman's Office, in resolving the following concernsERS stopped taking the agreed payments causing Perkins loan to go into default See below, for the findings from the investigation, presented by Mr [redacted] Please accept our apologies for the inconvenience you may have experienced in respect to our attempted collection activityUpon thorough review, we identified that assistance has been provided to the Ombudsman's office since August 03, and a response to the Ombudsman's investigation was provided to Mr [redacted] on August 31, Mr [redacted] agreed to rehabilitate his defaulted loans on June 16, 2014, however, the request made on August 28, for a payment date change, prevented compliance with the repay terms and conditions of his Perkins Loan(s)On January 07, ERS communicated that the payments were to close and moved January 20th payments to January 30thCommunication efforts were made on several occasions for the purpose of providing an update of the rehabilitation status and to obtain payment information to continue rehabilitation of the Perkins Loan(s)On February 17, 2015, ERS received an inbound call from Mr [redacted] , who declined to discuss the status of his Perkins Loan(s), triggering a lapse in payments and initiated rehabilitation program restart; no payments on file after February 10, In an effort to resolve Mr [redacted] concerns, a review was conducted in an effort to submit the loans as an exception; the loans are not eligible for exception as a result of a lapse of paymentsFurther, ERS has made an effort to explain that ERS does not have the ability to release Title IV or modify the requirements for rehabilitationERS has provided Mr [redacted] with assistance with restarting the rehabilitation program and provided additional guidance when he attempted to reschedule his payment datesFurther, we encourage Mr [redacted] , to contact Nelnet if he believes he may be eligible for Totally and Permanent Disability Web site: www.disabilitydischarge.com Email: [email protected] Office Hours: 8:a.m- 8:p.m(ET), seven days a week Phone: 1-888-303- Mail Inquiry: PO box Lincoln, Nebraska 68501- Fax: 303-696- It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at (800) 211- Sincerely, Sara [redacted] Ombudsman, Corporate Compliance Enterprise Recovery Systems, Inc
October 28, face="Times New Roman"> Better Business of Chicago [redacted] Chicago, IL 60611- Re: Ms [redacted] Revdex.com complaint dated 10/20/ Case No.: [redacted] Alltran No.: [redacted] To whom it may concern: This letter is in response to the complaint we recently received from your office regarding Ms [redacted] The undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to Ms [redacted] concernsWe have reviewed the complaint and the related matter As a result of our investigation we have made the following determinations: First, I would like to thank you and Ms [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsOur office received placement a student loan account, in Ms [redacted] name, from one of our clients, on March 6th, On October 20th, our office received Ms [redacted] complaint from your office, in which she expresses concerns regarding her customer experience with one of our agents and is upset by how the debt is reflected on her credit reports We expect all of our agents to remain courteous and respectful at all times when communicating with consumersWe apologize if this was not Ms [redacted] experience and will be following up directly with the agent involvedAs requested in the complaint, Ms [redacted] account has been reassigned to a different team member With regard to credit reporting, Alltran Education Incworks as a third party servicer on the account, and thus does not directly impact the consumer’s credit scoreIn the course of doing business, the credit-line is typically updated upon resolution of the debtUpon receipt of the complaint, our office processed the consumer’s credit report disputeAt this time I can confirm that we have submitted new information to the credit agencies, and the trade-line should now reflect the recent paymentsOur office will be sending a dispute packet to the consumer as soon as key documentation is received from the client We sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is [redacted] Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] Woodridge, IL [redacted] | www.alltran.com This communication is from a debt collector
IF you can get someone on the phone with half a brain, that person most likely doesn't speak English clearly enough to be understoodI have tried to get confirmation from these [redacted] that my account is paid in full, with the woman I originally spoke to telling me on Novthat I would get an e-mail confirmation by the 21st or 24th at the latestAfter leaving her voicemail messages since then to TRY to get a call-back, I finally got hold of her tonightNOW she tells me they send out such confirmations "within business days." I asked to speak to her supervisor [one of those who gets a public position NOT speaking English], and HE told me that no, confirmation would go out within THIRTY daysI asked to speak to HIS supervisor who decided to try to talk over me, and he said that they have MANY clients and they can't keep track of who sends out confirmations whenThat's a pretty stupid way to do business you work for one company and can't give correct information? I hope to [redacted] I truly AM finished with these ***
Initial Business Response / [redacted] (1000, 5, 2014/07/14) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com July 14, [redacted] Ave [redacted] XXXXX RE: Complaint # XXXXXXXX This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on July 09, Concerns were raised that ERS is preventing account repayment by failing to contact the consumer and are unreachable by Ms [redacted] See below, for the findings from the investigation, presented by Ms [redacted] ERS has attempted to communicate with Ms [redacted] on several occasions; the last attempt was a voicemail message left for Ms [redacted] in May of To date ERS has not received a response from Ms [redacted] It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the RevDex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related... to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 02/2/2018, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
February 13, Better Business of Chicago NWabash, SteChicago, IL 60611- Re: Ms./Mr [redacted] Revdex.com complaint dated 2/5/Case No.: [redacted] Alltran No.: [redacted] To whom it may concern: This letter is in response to the complaint we recently received from your office regarding Ms./Mr [redacted] The undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to the consumer’s concernsWe have reviewed the complaint and the related matter As a result of our investigation we have made the following determinations: First, I would like to thank Ms./Mr [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsOur office received placement an account, in Ms./Mr [redacted] name, from one of our clients, on May 21st, On February 5th, our office received the consumer’s complaint from your office, in which the consumer requests that we provide validation of debt documents, that we ceases collection efforts, and that we modify negative items on their credit reportWe certainly empathize with the consumer’s concernsOur records show that the consumer previously requested validation of debt, and our office provided the documents on three separate occasionsOur records further show that the consumer previously expressed concerns with credit reporting, and our office assisted with the processing of an E-Oscar/credit report dispute and the requested modificationsPer the consumer’s request, Alltran has ceased collection effortsAs of today I can confirm that, aside from re-delivery of validation documents, the consumer will not receive further communication from our officeWe apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is (800) 211-Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] This communication is from a debt collector
Initial Business Response / [redacted] (1000, 5, 2014/05/14) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com May 14, 2014 RevDex.com Chicago 330 North Wabash Ave., Suite [redacted] Chicago, IL 60611 RE: Complaint #... [redacted] , [redacted] This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on May 05, 2014. Concerns were raised that ERS Representatives are not disclosing the nature of the call and are attempting communication under false pretenses. See below, for the findings from the investigation, presented by Mr. [redacted] . ERS Representative [redacted] spoke with Mr. [redacted] on May 05, 2014. Mr. [redacted] understood what the call was in reference to. Mr. [redacted] presented a payment option to Mr. [redacted] , who then stated he is unable to make any payments at the current moment. ERS has ordered and will mail validation documentation to Mr. [redacted] in order to substantiate the validity of debt. It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX. Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc. Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not speak with a Mr. [redacted] on this day. The person that I spoke to did not give a name as I was transferred to an UNKNOWN person after I called them back to see who they were and why they called. A payment was not discussed in this conversation. When this person realized that I did not want to give him my SSN, he told me to have a nice day and hung up on me and that was the end of the conversation. The events of that day took place exactly as I stated before. I looked the number up online and the number belonged to a church, not ERS. Final Business Response / [redacted] (4000, 13, 2014/06/02) */ June 2, 2014 RevDex.com Chicago 330 North Wabash Ave., Suite [redacted] Chicago, IL 60611 RE: Complaint # [redacted] , [redacted] This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on May 05, 2014. Concerns were raised that ERS representatives acted in an unprofessional manner by failing to identify self and company name; terminating communication without warning, exemplifying harassing behavior by calling, and calling from a number not listed with the company name on google. See below, for the findings from the investigation, presented by Mr. [redacted] . ERS representative Mr. [redacted] informed Mr. [redacted] that a letter will be mailed after discussing the account status during the initial communication; the following call attempt was made in an effort to inform Mr. [redacted] that the letter mentioned was mailed. Subsequently Mr. [redacted] returned the attempted communication and spoke with Ms. [redacted] Ms. [redacted] attempted to transfer the call to the calling representative when the telephone line dropped. ERS representatives displayed professional demeanor at all times as well as provided appropriate name identification of self and company. Mr. [redacted] 's concerns regarding search engine results cannot be reasoned as ERS cannot regulate/update the results of the search, as previously stated the number questioned belongs to and is registered with ERS. Additionally, as a courtesy, ERS uses local numbers when calling long distance; this prevents the accrual of long distance charges associated with communication attempt. All communication efforts attempted with Mr. [redacted] have been suspended as directed on May 05, 2014. Per Mr. [redacted] 's previous request; please see the attached documentation validating the debt owed. It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX. Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc. Final Consumer Response / [redacted] (4200, 11, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not explain why the man I spoke to acted in an unprofessional manner, hanging up on me when I asked who he was and why he was calling. I receive numerous calls a day from other poeple. I cannot remember the names of every company that calls me, especially when it's a different number every time they call. Furthermore, If they called me at 9:05 am on May 5, 2014 as they say, and I told them that I was unable to make payments, why would they call me again on the same day? That borders on harassment. The only reason I called them back is because I missed their call and I wanted to find out who it was. I called the "church number" right back within a few minutes after they called me. It also does not explain the number coming from a church in Hagerstown Indiana. I have attached a screenshot of the google results of that phone number search. The phone number from which they called is listed there.
I had an uneasy feeling the first time ERS contacted meStill, they offered me a decent plan to pay my student loansHowever, in the process of getting the requested information to them, they have made some rediculous mistakesOne, they sent me the wrong form for the requested informationTwiceThen they said they would "overnight" the proper formsThat took daysOn that form, the fax number is wrongHow was I supposed to know? Who did I fax my personal information to? Now they are telling me that it is a time sensative documentWhat? Then why did it take them over a month to get the right form to me, only to have the WRONG fax number on it? I am beginning to think this is a total SCAMSo much so that I'm closing the bank account that they are taking money from each month
November 25, Better Business of Chicago [redacted] Chicago, IL 60611- Re: Ms [redacted] Revdex.com complaint dated 11/17/Case No.: [redacted] Alltran No.: [redacted] To whom it may concern: This letter is in response to the complaint we recently received from your office regarding Ms [redacted] fThe undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to Ms [redacted] concernsWe have reviewed the complaint and the related matter As a result of our investigation we have made the following determinations: First, I would like to thank you and Ms [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsEarlier this year, our office received placement an account, in the name of a Mr [redacted] , from one of our clientsThen on March 28th, our office received permission to discuss said account with Ms [redacted] Mr [redacted] motherOn October 4th, our office received Ms [redacted] complaint from your office, in which she states that she has received harassing phone calls and aggressive voice messages from our office and that we have continued to call despite her requests to cease and desistWe certainly empathize with Ms [redacted] experience, however I believed there may be some confusionOur office has been in contact with Ms [redacted] and has assisted her in managing a payment arrangement on her son’s account, but our records do not show any improper or unlawful communicationOur records show that our office has only reached out with courtesy calls, reminding Ms [redacted] of scheduled paymentsOn November 15th, we received a call from Ms [redacted] in which she stated she did not need such reminder calls and requested that our office not make any further calls to herImmediately, our office placed Ms [redacted] phone number (ending in 1691) in the do not call listHowever our records do not show any request to cease and desist effortsAs of today I can confirm that Ms [redacted] number has been added to our do not call list and we will not be reaching out to her number any furtherWe apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is ( [redacted] Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] This communication is from a debt collector Tell us why here
Initial Business Response / [redacted] (1000, 5, 2014/10/23) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com October 22, Revdex.com Serving Chicgo & Northern Illinois D' [redacted] St [redacted] RE: Complaint: XXXXXXXX This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on October 20, Concerns were raised that ERS failed to provide a paid in full letter See below, for the findings from the investigation, presented by MsD' [redacted] MsD' [redacted] 's account with ERS has been satisfied and all payments applied as arranged To prevent further concern, a paid letter has been requested and forwarded to the address on file, please see the attached copy It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly [redacted] Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 04/07/2017, therefore the consumer should expect to receive our correspondence within to business days
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 03/8/2016, therefore the consumer should expect to receive our correspondence within to business days
February 23, Revdex.com Re: [redacted] Case No.: [redacted] To Whom It May Concern: This letter is in response to the complaint we recently received from your office regarding [redacted] ***The undersigned is the Complaint Resolution Specialist for Alltran Education I want to thank you for your correspondenceWe empathize with the complainant’s customer experience, and would like the opportunity to address the concernsHowever, we have reviewed our records and are unable to locate any matter in our system related to [redacted] or any of the information provided in the complaint If we are the company that the complainant intended to reach, we need additional informationIf we are not, we request that this be removed from our profileKind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] This communication is from a debt collector Tell us why here
Initial Business Response / [redacted] (1000, 5, 2014/02/26) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com February 25, Revdex.com Chicago North Wabash Ave., Suite Chicago, IL RE: Complaint # [redacted] F [redacted] This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc(ERS) from Ms [redacted] F [redacted] on February 18, Ms [redacted] F [redacted] would like ERS to stop calling ERS has updated their system, to reflect the request for no future calls to Ms [redacted] It is ERS policy to attempt to amicably resolve borrower's accounts and provide any and all correct information to the borrower to come to a resolutionI trust that this response will satisfy Ms [redacted] 's inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Manager, Corporate Compliance Enterprise Recovery Systems, Inc Final Consumer Response / [redacted] (2000, 7, 2014/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
November 25, face="Times New Roman"> Better Business of Chicago [redacted] Chicago, IL 60611- Re: Ms [redacted] Revdex.com complaint dated 11/17/ Case No.: [redacted] Alltran No.: [redacted] To whom it may concern: This letter is in response to the complaint we recently received from your office regarding Ms [redacted] fThe undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to Ms [redacted] concernsWe have reviewed the complaint and the related matter As a result of our investigation we have made the following determinations: First, I would like to thank you and Ms [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsEarlier this year, our office received placement an account, in the name of a Mr [redacted] , from one of our clientsThen on March 28th, our office received permission to discuss said account with Ms [redacted] Mr [redacted] mother On October 4th, our office received Ms [redacted] complaint from your office, in which she states that she has received harassing phone calls and aggressive voice messages from our office and that we have continued to call despite her requests to cease and desist We certainly empathize with Ms [redacted] experience, however I believed there may be some confusionOur office has been in contact with Ms [redacted] and has assisted her in managing a payment arrangement on her son’s account, but our records do not show any improper or unlawful communicationOur records show that our office has only reached out with courtesy calls, reminding Ms [redacted] of scheduled payments On November 15th, we received a call from Ms [redacted] in which she stated she did not need such reminder calls and requested that our office not make any further calls to herImmediately, our office placed Ms [redacted] phone number (ending in 1691) in the do not call listHowever our records do not show any request to cease and desist efforts As of today I can confirm that Ms [redacted] number has been added to our do not call list and we will not be reaching out to her number any furtherWe apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is ( [redacted] Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] This communication is from a debt collector Tell us why here
Initial Business Response / [redacted] (1000, 7, 2014/03/24) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com March 24, Revdex.com Chicago North Wabash Ave., Suite [redacted] Chicago, IL RE: Complaint # [redacted] R [redacted] This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) by Mr [redacted] R [redacted] with your office on March 12, Mr [redacted] raises concerns that ERS is relentlessly contacting him, providing and misleading information to 3rd parties and threatening wage garnishment See below, for the findings from the investigation into the allegations, presented by Mr*** ERS finds no fault to misleading a 3rd party or wage garnishment threatsHowever, upon review of the attempted calls we have resolved to limit communications to Mr*** It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy Mr***'s inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc
Initial Business Response / [redacted] (1000, 5, 2014/03/06) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com March 6, [redacted] Blvd [redacted] RE: Complaint # XXXXXXXX This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) by Ms [redacted] with your office on February 27, Ms [redacted] raises concerns that ERS representative, [redacted] was rude and misled her to believe he did not have a superior he reported to See below, for the findings from the investigation into the allegations, presented by Ms [redacted] Ms [redacted] 's become overly emotional immediately at the knowledge of having a defaulted debtMr [redacted] was professional and controlled his emotions; the allegations of Mr [redacted] stating he does not have a superior are false Ms [redacted] 's account has since been paid and closed with ERS It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy Ms [redacted] 's inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc
Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com August 18, [redacted] Dr [redacted] XXXXX-XXXX RE: Complaint: XXXXXXXX This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on August 14, Concerns were raised that ERS is refusing to update the consumer's credit report as paid in full See below, for the findings from the investigation, presented by Ms [redacted] Mr [redacted] account and credit report was updated as closed on March 15, However, further review of Mr [redacted] credit report shows that the information was not modified with the credit bureauERS updated the consumer's credit report once more via E-Oscar on August 14, and again on August 18, Please allow five to thirty business days for the credit bureaus to update the information provided to them It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc
Please accept this response as an acknowledgement for the receipt of the correspondence [redacted] Education, formerly [redacted] Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 08/4/2017, therefore the consumer should expect to receive our correspondence within to business days
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 2/15/2018, therefore the consumer should expect to receive our correspondence within to business days.Tell us why here
Initial Business Response / [redacted] (1000, 7, 2015/09/04) */ Contact Name and Title: Sara [redacted] Ombudsman Contact Phone: (800) 211- Contact Email: [email protected] August 31, Revdex.com serving Chicago & Northern Illinois [redacted] E [redacted] St [redacted] MN RE: XXXXXXXX This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc(ERS) on August 19, Concerns were raised that ERS refusing to work with The Department of Education's Ombudsman's Office, in resolving the following concernsERS stopped taking the agreed payments causing Perkins loan to go into default See below, for the findings from the investigation, presented by Mr [redacted] Please accept our apologies for the inconvenience you may have experienced in respect to our attempted collection activityUpon thorough review, we identified that assistance has been provided to the Ombudsman's office since August 03, and a response to the Ombudsman's investigation was provided to Mr [redacted] on August 31, Mr [redacted] agreed to rehabilitate his defaulted loans on June 16, 2014, however, the request made on August 28, for a payment date change, prevented compliance with the repay terms and conditions of his Perkins Loan(s)On January 07, ERS communicated that the payments were to close and moved January 20th payments to January 30thCommunication efforts were made on several occasions for the purpose of providing an update of the rehabilitation status and to obtain payment information to continue rehabilitation of the Perkins Loan(s)On February 17, 2015, ERS received an inbound call from Mr [redacted] , who declined to discuss the status of his Perkins Loan(s), triggering a lapse in payments and initiated rehabilitation program restart; no payments on file after February 10, In an effort to resolve Mr [redacted] concerns, a review was conducted in an effort to submit the loans as an exception; the loans are not eligible for exception as a result of a lapse of paymentsFurther, ERS has made an effort to explain that ERS does not have the ability to release Title IV or modify the requirements for rehabilitationERS has provided Mr [redacted] with assistance with restarting the rehabilitation program and provided additional guidance when he attempted to reschedule his payment datesFurther, we encourage Mr [redacted] , to contact Nelnet if he believes he may be eligible for Totally and Permanent Disability Web site: www.disabilitydischarge.com Email: [email protected] Office Hours: 8:a.m- 8:p.m(ET), seven days a week Phone: 1-888-303- Mail Inquiry: PO box Lincoln, Nebraska 68501- Fax: 303-696- It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at (800) 211- Sincerely, Sara [redacted] Ombudsman, Corporate Compliance Enterprise Recovery Systems, Inc
October 28, face="Times New Roman"> Better Business of Chicago [redacted] Chicago, IL 60611- Re: Ms [redacted] Revdex.com complaint dated 10/20/ Case No.: [redacted] Alltran No.: [redacted] To whom it may concern: This letter is in response to the complaint we recently received from your office regarding Ms [redacted] The undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to Ms [redacted] concernsWe have reviewed the complaint and the related matter As a result of our investigation we have made the following determinations: First, I would like to thank you and Ms [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsOur office received placement a student loan account, in Ms [redacted] name, from one of our clients, on March 6th, On October 20th, our office received Ms [redacted] complaint from your office, in which she expresses concerns regarding her customer experience with one of our agents and is upset by how the debt is reflected on her credit reports We expect all of our agents to remain courteous and respectful at all times when communicating with consumersWe apologize if this was not Ms [redacted] experience and will be following up directly with the agent involvedAs requested in the complaint, Ms [redacted] account has been reassigned to a different team member With regard to credit reporting, Alltran Education Incworks as a third party servicer on the account, and thus does not directly impact the consumer’s credit scoreIn the course of doing business, the credit-line is typically updated upon resolution of the debtUpon receipt of the complaint, our office processed the consumer’s credit report disputeAt this time I can confirm that we have submitted new information to the credit agencies, and the trade-line should now reflect the recent paymentsOur office will be sending a dispute packet to the consumer as soon as key documentation is received from the client We sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is [redacted] Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] Woodridge, IL [redacted] | www.alltran.com This communication is from a debt collector
IF you can get someone on the phone with half a brain, that person most likely doesn't speak English clearly enough to be understoodI have tried to get confirmation from these [redacted] that my account is paid in full, with the woman I originally spoke to telling me on Novthat I would get an e-mail confirmation by the 21st or 24th at the latestAfter leaving her voicemail messages since then to TRY to get a call-back, I finally got hold of her tonightNOW she tells me they send out such confirmations "within business days." I asked to speak to her supervisor [one of those who gets a public position NOT speaking English], and HE told me that no, confirmation would go out within THIRTY daysI asked to speak to HIS supervisor who decided to try to talk over me, and he said that they have MANY clients and they can't keep track of who sends out confirmations whenThat's a pretty stupid way to do business you work for one company and can't give correct information? I hope to [redacted] I truly AM finished with these ***
Initial Business Response / [redacted] (1000, 5, 2014/07/14) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com July 14, [redacted] Ave [redacted] XXXXX RE: Complaint # XXXXXXXX This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on July 09, Concerns were raised that ERS is preventing account repayment by failing to contact the consumer and are unreachable by Ms [redacted] See below, for the findings from the investigation, presented by Ms [redacted] ERS has attempted to communicate with Ms [redacted] on several occasions; the last attempt was a voicemail message left for Ms [redacted] in May of To date ERS has not received a response from Ms [redacted] It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the RevDex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related... to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 02/2/2018, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
February 13, Better Business of Chicago NWabash, SteChicago, IL 60611- Re: Ms./Mr [redacted] Revdex.com complaint dated 2/5/Case No.: [redacted] Alltran No.: [redacted] To whom it may concern: This letter is in response to the complaint we recently received from your office regarding Ms./Mr [redacted] The undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to the consumer’s concernsWe have reviewed the complaint and the related matter As a result of our investigation we have made the following determinations: First, I would like to thank Ms./Mr [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsOur office received placement an account, in Ms./Mr [redacted] name, from one of our clients, on May 21st, On February 5th, our office received the consumer’s complaint from your office, in which the consumer requests that we provide validation of debt documents, that we ceases collection efforts, and that we modify negative items on their credit reportWe certainly empathize with the consumer’s concernsOur records show that the consumer previously requested validation of debt, and our office provided the documents on three separate occasionsOur records further show that the consumer previously expressed concerns with credit reporting, and our office assisted with the processing of an E-Oscar/credit report dispute and the requested modificationsPer the consumer’s request, Alltran has ceased collection effortsAs of today I can confirm that, aside from re-delivery of validation documents, the consumer will not receive further communication from our officeWe apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is (800) 211-Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] This communication is from a debt collector
Initial Business Response / [redacted] (1000, 5, 2014/05/14) */ Contact Name and Title: [redacted] QC Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ersinc.com May 14, 2014 RevDex.com Chicago 330 North Wabash Ave., Suite [redacted] Chicago, IL 60611 RE: Complaint #... [redacted] , [redacted] This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on May 05, 2014. Concerns were raised that ERS Representatives are not disclosing the nature of the call and are attempting communication under false pretenses. See below, for the findings from the investigation, presented by Mr. [redacted] . ERS Representative [redacted] spoke with Mr. [redacted] on May 05, 2014. Mr. [redacted] understood what the call was in reference to. Mr. [redacted] presented a payment option to Mr. [redacted] , who then stated he is unable to make any payments at the current moment. ERS has ordered and will mail validation documentation to Mr. [redacted] in order to substantiate the validity of debt. It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX. Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc. Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not speak with a Mr. [redacted] on this day. The person that I spoke to did not give a name as I was transferred to an UNKNOWN person after I called them back to see who they were and why they called. A payment was not discussed in this conversation. When this person realized that I did not want to give him my SSN, he told me to have a nice day and hung up on me and that was the end of the conversation. The events of that day took place exactly as I stated before. I looked the number up online and the number belonged to a church, not ERS. Final Business Response / [redacted] (4000, 13, 2014/06/02) */ June 2, 2014 RevDex.com Chicago 330 North Wabash Ave., Suite [redacted] Chicago, IL 60611 RE: Complaint # [redacted] , [redacted] This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on May 05, 2014. Concerns were raised that ERS representatives acted in an unprofessional manner by failing to identify self and company name; terminating communication without warning, exemplifying harassing behavior by calling, and calling from a number not listed with the company name on google. See below, for the findings from the investigation, presented by Mr. [redacted] . ERS representative Mr. [redacted] informed Mr. [redacted] that a letter will be mailed after discussing the account status during the initial communication; the following call attempt was made in an effort to inform Mr. [redacted] that the letter mentioned was mailed. Subsequently Mr. [redacted] returned the attempted communication and spoke with Ms. [redacted] Ms. [redacted] attempted to transfer the call to the calling representative when the telephone line dropped. ERS representatives displayed professional demeanor at all times as well as provided appropriate name identification of self and company. Mr. [redacted] 's concerns regarding search engine results cannot be reasoned as ERS cannot regulate/update the results of the search, as previously stated the number questioned belongs to and is registered with ERS. Additionally, as a courtesy, ERS uses local numbers when calling long distance; this prevents the accrual of long distance charges associated with communication attempt. All communication efforts attempted with Mr. [redacted] have been suspended as directed on May 05, 2014. Per Mr. [redacted] 's previous request; please see the attached documentation validating the debt owed. It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX. Sincerely, [redacted] Ombudsman Manager, Corporate Compliance Enterprise Recovery Systems, Inc. Final Consumer Response / [redacted] (4200, 11, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not explain why the man I spoke to acted in an unprofessional manner, hanging up on me when I asked who he was and why he was calling. I receive numerous calls a day from other poeple. I cannot remember the names of every company that calls me, especially when it's a different number every time they call. Furthermore, If they called me at 9:05 am on May 5, 2014 as they say, and I told them that I was unable to make payments, why would they call me again on the same day? That borders on harassment. The only reason I called them back is because I missed their call and I wanted to find out who it was. I called the "church number" right back within a few minutes after they called me. It also does not explain the number coming from a church in Hagerstown Indiana. I have attached a screenshot of the google results of that phone number search. The phone number from which they called is listed there.
I had an uneasy feeling the first time ERS contacted meStill, they offered me a decent plan to pay my student loansHowever, in the process of getting the requested information to them, they have made some rediculous mistakesOne, they sent me the wrong form for the requested informationTwiceThen they said they would "overnight" the proper formsThat took daysOn that form, the fax number is wrongHow was I supposed to know? Who did I fax my personal information to? Now they are telling me that it is a time sensative documentWhat? Then why did it take them over a month to get the right form to me, only to have the WRONG fax number on it? I am beginning to think this is a total SCAMSo much so that I'm closing the bank account that they are taking money from each month