Allumiderm

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records, the customer ordered our face cream and eye serum on a day trial basis back on 09/05/and paid the shipping and handling fees of $and $The customer contacted our Customer Service on 09/13/and requested for the subscription to be cancelled, which we didAt that time we billed the customer 50% of the retail price of each product: $for the face cream and $for the eye serum which the customer agreed to payHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 09/13/2017: $for the face cream and $for the eye serum for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: [redacted] ? dated 11/01/2017.$Trans ID: [redacted] ? dated 11/01/

To [redacted] :? Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records, the customer ordered our face cream on a day trial basis back on 09/14/and paid the shipping and handling fee of 09/14/The trial expired on 09/28/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.? The customer contacted our Customer Service on 09/28/and requested for their subscription to be cancelled, which we didOn 10/03/our chargeback prevention team provided a full refund of $for the face cream charged on 09/28/Here is the refund confirmation:$Trans ID:? [redacted] ? dated 10/03/2017.Please relay this information to our customer and feel free to let us know should you have further questions.--AllumidermEmail:? [email protected] Free Number:? (877) 631-1620{#HS:469772633-1563740#}

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 08/17/and paid the shipping and handling fees of $and $The trial expired on 08/31/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original order on 08/31/2017: $for the face creamWe attempted to charge $for the eye serum but the charge was declinedThe customer contacted our Customer Service on 08/31/and advised us that they had disputed the charge through their financial institutionWe then directed the customer to drop the dispute so we can provide a refundUnfortunately on 09/22/the customer's account was flagged as a chargeback since the customer did not drop the dispute and their financial institution has ruled the dispute in our favorAt this time we are unable to provide the customer with a refund, we appreciate your understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company NEVER tried to help resolve my issues, they just tried to sell and provide me more stuff. I told them I just received the product and I don't know if it working at all but if I am happy I would order more They never offer to refund me the moneyIf they would have given me a invoice I would have saw when the order was place, the deadline to cancel and more importantly a telephone NumberI just received the product a week before they were charging me(since they are in CA & I am in NY).
Regards,
*** ***-***

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face cream and eye serum on a day trial basis back on 09/05/and paid the shipping and handling fees of $and $The customer contacted our Customer Service on 09/13/and requested for the subscription to be cancelled, which we didAt that time we billed the customer 50% of the retail price of each product: $for the face cream and $for the eye serum which the customer agreed to payHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 09/13/2017: $for the face cream and $for the eye serum for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: *** dated 11/01/2017.$Trans ID: *** dated 11/01/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
This is to notify you that Allumiderm has refunded the $(order #***) it was credited to my bank credit card account today, September 9, 2017.Thank you very much for your help in this matter. Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 08/17/and paid the shipping and handling fees of $and $The trial expired on 08/31/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original order on 08/31/2017: $for the face creamWe attempted to charge $for the eye serum but the charge was declinedThe customer contacted our Customer Service on 08/31/and advised us that they had disputed the charge through their financial institutionWe then directed the customer to drop the dispute so we can provide a refundUnfortunately on 09/22/the customer's account was flagged as a chargeback since the customer did not drop the dispute and their financial institution has ruled the dispute in our favorAt this time we are unable to provide the customer with a refund, we appreciate your understanding

To *** ***: Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face cream on a day trial basis back on 09/14/and paid the shipping and handling fee of 09/14/The trial expired on 09/28/and due to the fact that the customer didn’t cancel they were charged $for the original shipment. The customer contacted our Customer Service on 09/28/and requested for their subscription to be cancelled, which we didOn 10/03/our chargeback prevention team provided a full refund of $for the face cream charged on 09/28/Here is the refund confirmation:$Trans ID: *** dated 10/03/2017.Please relay this information to our customer and feel free to let us know should you have further questions.--AllumidermEmail: [email protected] Free Number: (877) 631-1620{#HS:469772633-1563740#}

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our face cream and eye serum on a day trial basis back on 11/09/and paid the shipping and handling fees of $and $The trial expired on 11/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original order on 11/23/in the amount of $for the face creamWe attempted to charge $for the eye serum but the charge was declined; the subscription for the eye serum was closed on 11/26/due to multiple unsuccessful attempts to charge our customer for itDue to no cancellation the autoship program took effect and we charged our customer monthly in the amount of $for our face cream until 02/21/Here are the remaining charges: $charged on 12/23/2017, $charged on 01/22/2018, and $charged on 02/21/2018.The customer contacted our Customer Service on 02/23/and requested refunds for multiple orders so we immediately cancelled her account and offered up to full refunds for her recent orders charged on 02/21/and 01/22/However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will honor the refunds we previously had offered to our customer and provide an additional full refund for any misunderstanding when placing the orderHere are the refund confirmations:$Trans-ID: *** dated 03/02/$Trans-ID: *** dated 03/02/2018.$Trans-ID: *** dated 03/02/2018.The refunds should reflect on the customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Thanks you for your help with this matter. day after contacting *** *** they filed a Dispute Claim and the case is now closed. Allumiderm refunded the entire amounts they had charged to my Credit Card. Since I got my money back, I consider this case closed. By filing with the Revdex.com hopefully this will prevent other people from being unduly harassed by this company. Thanks again, *** *** Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint
resolved
? This is to notify you that Allumiderm has refunded the $(order #***) it was credited to my bank credit card account today, September 9, 2017.Thank you very much for your help in this matter.? Regards,
*** ***

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records, the customer ordered our face cream and eye serum on a day trial basis back on 09/05/and paid the shipping and handling fees of $and $The customer contacted our Customer Service on 09/13/and requested for the subscription to be cancelled, which we didAt that time we billed the customer 50% of the retail price of each product: $for the face cream and $for the eye serum which the customer agreed to payHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 09/13/2017: $for the face cream and $for the eye serum for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: ***? dated 11/01/2017.$Trans ID: ***? dated 11/01/

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint
resolved
Thanks you for your help with this matter.? day after contacting *** ***? they filed a Dispute Claim and the case is now closed.? Allumiderm refunded the entire amounts they had charged to my Credit Card.? Since I got my money back, I consider this case closed.? By filing with the Revdex.com hopefully this will prevent other people from being unduly harassed by this company.? Thanks again,? ? ? *** ***? Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted]: Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face cream on a 14 day trial basis back on 09/14/2017 and paid the shipping and handling fee of 09/14/2017. The trial expired on 09/28/2017 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment. The customer contacted our Customer Service on 09/28/2017 and requested for their subscription to be cancelled, which we did. On 10/03/2017 our chargeback prevention team provided a full refund of $89.95 for the face cream charged on 09/28/2017. Here is the refund confirmation:$89.95 Trans ID: [redacted] dated 10/03/2017.Please relay this information to our customer and feel free to let us know should you have further questions.--AllumidermEmail: [email protected] Free Number: (877) 631-1620{#HS:469772633-1563740#}

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The company NEVER tried to help resolve my issues, they just tried to sell and provide me more stuff.  I told them I just received the product and I don't know if it working at all but if I am happy I would order more  They never offer to refund me the money. If they would have given me a invoice I would have saw when the order was place, the deadline to cancel and more importantly a telephone Number. I just received the product a week before they were charging me(since they are in CA & I am in NY).  
Regards,
[redacted]