Allumiere Cosmetics

An online article about Priscilla, Mark Zuckerberg's wife led me to an ad that connects Priscilla to this Allumiere product. By the way the article was written, they made it look like Priscilla owned the company. There was a link to a risk free trial of the product that assured the reader that only shipping and handling will be paid. Nothing more.

The whole ordering process will ask you to get the free trial Allumiere serum plus shipping. After completing that, a pop-up will say that your order is not complete and asks that you include the other free trial on the Allumiere cream, then another free trial on the Allumiere eye cream. I managed to decline the last, but ended up paying a $4.35 and $6.36. for shipping on the first two. The last charge was a little tricky because I missed it and just realized there was an extra charge 8.93. This was for a shipping assurance. Total: $14.85 for two items.

I received the products in the mail, but soon realized that the product I thought to be free trials were not free after all. My credit card was charged of $144.21 can.and $145.69 for items I did not order. I called the number attached for the details of the charge in my card and found out that I was charged for two (supposedly FREE) items. The person who answered my call said that when I ordered for the free trial, I signed up on a monthly subscription of the product. This is the part that I am TOTALLY disputing. First, when I ordered the free trial, there was nothing in the webpage that says that I should agree or sign up to any subscription. Second, there was nothing that informed me about the retail price or amount of the products for me to agree any subscription to it. Third, there was no notification that I will be billed within a certain of time other than the shipping charges that I agreed to pay for the free trial. I called the company and they said that I had 14 days to cancel the subscription which I did and argued that I had 14 days to return the product. I never got any letter or email from them of the price. Somehow they got my son's email and not mine. They won't reverse the charge. They would only take off 50% of the first product only. I feel this is false advertising at its worse.