Allumineye

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our Skin Cream and Eye Serum products on a day trial basis back on 09/08/and paid the shipping and handling fees of $and $4.95.The trial expired on 09/22/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/22/$for the Skin Cream and $for the Eye Serum.Customer had contacted our Customer Service on 09/22/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Our Customer Service also issued courtesy refunds $for the Skin Cream and $for the Eye Serum,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $for the Skin Cream and $for the Eye Serum.Here are the refund confirmations:$Trans ID: [redacted] dated 10/11/$Trans ID: [redacted] dated 10/11/2017.Please relay this information to our customer and feel free to let us know should you have further questions.--

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records, customer ordered our Skin Cream and Eye Serum products on a 14 day trial basis back on 09/08/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 09/22/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/22/2017 $89.95 for the Skin Cream and $86.95 for the Eye Serum.Customer had contacted our Customer Service on 09/22/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Our Customer Service also issued courtesy refunds $44.97 for the Skin Cream and $43.47 for the Eye Serum,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $44.98 for the Skin Cream and $43.48 for the Eye Serum.Here are the refund confirmations:$43.48 Trans ID:[redacted] dated 10/11/20107. $44.98 Trans ID:[redacted] dated 10/11/2017.Please relay this information to our customer and feel free to let us know should you have further questions.--

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]