Allura

Customer was read terms and conditions when called in Sept Subscription was stopped that day Charges didn't affect until Sept 14, the day trial period of product expired Even with that being said, customer already agreed to discounts given on Sept of 75% off products

Customer has filed a chargeback on the transaction, so there is nothing from us to refund Chargeback disputes are dealt with customer's credit card company and a response from the cc company will notify whether the dispute succeeded It is not currently in our hands to refund as the funds aren't sided with us

Full refund was given to last charges Not sure what customer is looking for here for resolution Especially after terms and conditions were read to customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I appreciate the credit of but this company has billed me again for another that I want reimbursed as well Terms WERE NOT read to me when I place the 'risk free" offer w the order for the trial vial of Allura Serum I have also found out this company is touting this product as part of Joanna Gaines' (from the TV show Fixer Upper) cosmetic line which she does not have and has publicly deniedI would like the additional reimbursed Thank you, [redacted]

Customer service rep read terms and conditions Customer was also given the website to review t&c's With that being said, customer has been refunded in full, the $

Customer has been fully refunded for the charge

Terms and Conditions of the subscription product are clearly listed on the sales pages Customer was also read T&Cs again from customer service agents With that being said, refund was given to customer in full on August 7th Please review your *** statements for accuracy

Website shows terms and conditions with checkbox for understanding before trial purchase Customer called in to customer service and was again explained terms and conditions Last month charges for product were both refunded back to customer

Terms and conditions of purchase were clearly stated on purchase pages for product.  Customer was also informed of the terms and conditions once again through customer service call.  With that said, customer has already been refunded for both charges she is filing for, still allowed to...

keep products.  Dispute was made July 7th, and refunds were given that very same day.

Terms and conditions are clearly stated on sales pages to show enrollment of subscription.  Customer was also read terms on August 2nd.  With that being said, the account has been closed and customer was refunded $89.95.

Customer was read terms and conditions when called in Sept 14.  Subscription was stopped that day.  Charges didn't affect until Sept 14, the day trial period of product expired.  Even with that being said, customer already agreed to discounts given on Sept 25 of 75% off products.

Customer has filed a chargeback on the transaction, so there is nothing from us to refund.  Chargeback disputes are dealt with customer's credit card company and a response from the cc company will notify whether the dispute succeeded.  It is not currently in our hands to refund as the funds aren't sided with us.

Terms and Conditions clearly are listed in bottom of sales pages.  Check boxes are required boxes prior to checkout as well.  Even with that said, customer was refunded in full - shipping charges that are nonrefundable.  Customer was also read Terms when called in and spoke to...

customer service agent.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted]3, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I appreciate the credit of 89.95 but this company has billed me again for another 89.95 that I want reimbursed as well.  Terms WERE NOT read to me when I place the 'risk free" offer w the order for the trial vial of Allura Serum.  I have also found out this company is touting this product as part of Joanna Gaines' (from the TV show Fixer Upper) cosmetic line which she does not have and has publicly denied. I would like the additional 89.95 reimbursed.   Thank you, [redacted]

Customer saw ad through her mobile device... product is $4.95 shipping/handling fees.  upsell product of eye serum is and additional $5.95.  Our opt out link is next to our terms and conditions link.With that even said... We have already refunded the customer the $5.95 on the eye serum...

(please go ahead and keep it as we apologize for the inconvenience).  We have also discounted the original purchased product by $2.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer was explained terms and conditions by rep.  Sales pages also have terms and conditions clearly listed and highlighted.  Customer did not request any RMA although it was offered.  With that said, customer has already been given refund of $89.95

Full refund was given to last charges.  Not sure what customer is looking for here for resolution.  Especially after terms and conditions were read to customer.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please see attached document.
Regards,
[redacted]