Allure Design Landscape Architects Construction Services

To Whom it may concern, I was called to a design meeting in Belmont with the [redacted] family to design a driveway park out that they had not had since purchasing the home many yeras ago, and parkrkrd in the neighbors driveway doors down- Upon desiging and getting approval it was my responsibility to submit to the town for approvalIn doing so the town had no record of the plot plan on file and asked the [redacted] s to retain an engineer create a plot plan and engineer the property with property stakingWhen complete I was supplied a certified updated plot plan to design off of for better accuracy- In the interim I purchased , designed and spent $ 14,000, in preparation of the projectAfter redesigning the project to the new plot plan the town required a different wall construction than the existing walls on the property- so a new pricing sheet was prepared by me following my redesigned plan and sent to the [redacted] sLeonard emailed when receiving it was not right to change pricing after agreement was made [redacted] was aware from speaking to Belmont town officilas that a different by law was put in affect re: fieldstone wall building then 1950- and [redacted] was correct in pricing for meeting the new code- I feel for the [redacted] es andss still wish to build there wall as the matched stone to their property sits at my wharehouse bought and paid for [redacted] * [redacted] Sr - Allure Design

Revdex.comDonald Lynch BoulevardMarlborough, MA RE: Complain # [redacted] To Whom It May Concern, First of all I did work for [redacted] & [redacted] of [redacted] , Ma from to on a $150,project, in the months I was working there I met [redacted] once or twice maxThe entire project came out extraordinary, after completion of the project I was contacted by [redacted] that the plumber and electrician that were hired by [redacted] were paid by [redacted] and he asked if he could get a reimbursement, I asked him to give me a my portion of the invoices (we had a plumbing and electrician allowance) [redacted] went over each allowance by app 50% which he was responsible for, it came to be so bad I did not want to speak to [redacted] any more with all his foul language, so I referred him to my attorney to settle things down, [redacted] spoke to my attorney, they set up a time and met at my attorney’s office, my attorney put together a release form that [redacted] signed along with my attorney, [redacted] was given his check for reimbursement of his allowances and a copy of the release formI finalize my response, [redacted] claimed to me and my attorney that the paid the sub-contractors and was just looking to be reimbursed which he was by certified checkI was hospitalized for ½ out of weeks late summer/early fall where in that time frame I read when I was back to work email threats from [redacted] that he was calling the Attorney General, filing a complaint at Revdex.com and was going to use social medial to defame me, even though in the release there was language put in by my attorney that upon receipt of the certified check noted paid in fullMy attorney is seeking a restraining order against [redacted] ***, his wife and all subcontractors involved and pressing charges for slander along with other chargesAttached are pictures of the completed project, front and back to see the quality of work we installed at the [redacted] Residence Sincerely, *** [redacted] **Allure Design - CEO

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The comments on the Conservation Commision have nothing to do with Allure Design not meeting their contractual obligations I was never informed of a delay based on the paver type (which was in stock at many locations) Allure did not move forward on any other work while they were theoretically waiting on the pavers Furthermore, my expectation was that Allure Design was run as a business not with work relying on one person If I had wanted that I would have hired one person We were given no notification of ***'s illness nor the "delay" for the pavers Allure did not meet their contactual obligation after assuring me they were on track, well after the minor patio addition I am expecting a complete refund of all the monies I have paid to Allure Design and [redacted] at this point as that is what is contractually obligated Regards, [redacted]

We did work for [redacted] at her Lexington home in the Spring of this year [redacted] was a very involve client in her project (which we like as a Company)Attached is ***'s final billing of the project completed at her home and so you can see, [redacted] has a $that she owes us and is refusing to pay I like [redacted] as a person and I enjoyed working with her on her hardscape, landscape projectI have no idea why she would post a negative review online when in fact we do not owe her a refund, she owes us a balanceAS CONSUMERS PLEASE REVIEW OUR DETAILED INVOICING TO [redacted] AND MAKE UP YOUR OWN DETERMINATION OF THE FACTS

We signed an agreement with Mr [redacted] on 7/8/after that it was brought to our attention by the Westwood conservation Department that his property at [redacted] was "red flagged" by the Conservation Department for violations of the Wetlands Protection actUpon learning of that we reached out to the Wetlands Departments of Westwood, they requested that all of the Wetlands plants that were on the property and removed by the previous owners were to be replaced in order to move forward with our Landscape renovation projectThey also requested a full set of scale drawings labeling all the replacement plants and locationsA town meeting was scheduled on 7/27/which we attended in Mr [redacted] 's behalf (Mr [redacted] was out of the country on business), at the Town meeting we were given approval to move forward with the project and the Wetlands replicationThey required a revised set of drawings with modifications that I prepared and mailed to the Conservation DepartmentWe were then given final approval to move forward with the project on 9/22/16.On 10/26/we mobilized equipment and labor to remove all existing landscape and lawn, establish sub-grade as per the Conservation Department and called for a first inspectionThe first inspection went well, that was approved and continued to move forward with the landscaping and hardscapingWe installed all the topsoil to the property, laid out the Unilock patio, install the Unilock patio and matched fire pitMr [redacted] requested the patio to be build larger than he had originally approvedThey style of Unilock we used was a special order, when asked to enlarged the patio, we had to re-order more Unilock patio products that was approximately days wait timeDuring that wait timeI became ill and was hospitalized for weeks when returning to work there was a letter and numerous emails from Mr [redacted] requesting to cancel the contract even though he had five conversations with our Unilock supplier and he knew when the patio would be in stock and was confirmed by my supplier when it arrived.In reaching out to Mr [redacted] by email, text and mail the product was in and would like to start an installation date, Mr [redacted] did not return any of our messages(approximately 10)We are still willing to complete Mr [redacted] project as special order Unilock patio is paid for and sitting at my distributor wholesale yard in Newton.There are approximately days of work left in the project and conservation sign offs to be 100% complete, it makes no sense to me why Mr [redacted] wont return our messages so we can come and finish the project, we are ready to willing and able to start and complete the project weather permitting.Sincerely, [redacted] ***

To The Public, [redacted] & [redacted] of South Natick ma. put sales call to my office in April, after scheduling an initial site consultation with both [redacted] & [redacted] an appointment was set up at their home. I went to the design meeting as scheduled and only [redacted] was there. She was going to... be meeting me as her husband could not be there. After 3 hours of site meetings, measurements, photographs and notes I quoted [redacted] our design fee pricing and she agreed and wrote a check so I could get started on there new pool, and back yard design. After designing, pricing, putting a 80+ page pictorial together with 2 sets of auto cadd design a design meeting was set up at there home with [redacted] & [redacted] . I met both Mr. & Mrs. at there home and spending 2+ hours going over design ,pricing, pictorial and plans we signed an agreement to schedule the project. I sought out 4 pool companies for quotes made 5 site visits for site analysis.We received a call from [redacted] requesting an office meeting to go one on one with one of my Architects for some revisions. The revision meeting lasted 7 hours and was a complete redesign of the entire project we agreed to and signed off on. The pool was a complete different style that chosen and the back yard was completely different-the plans were taken by [redacted] to her husband for review and revised pricing , the project went up 20% - since that office design meeting 3 additional complete different plans have been completed with bringing the same 4 pool companies back out for new pricing. There was 100plus hours of office time put in at a billable rate of $125 per hour plus materials ordering, canceling orders being assessed 20% handling fees - I had to make a business decision and make it clear to my client our time is valuable, and all the wasted hours site visits we nonsense. I offered a fair refund to [redacted] and his wife with a release form to close out our relationship but the refuse to comply-I HAVE NOT WORKED WITH SUCH AN INDESICIVE CUSTOMER EVER! IN MY 40 YEAR TENUE. I REALY WISH THERE WAS A BBB OR WEB SITE FOR CONSUERS - [redacted] AND [redacted] WOULD BE AT THE TOP OF THE LIST SINCERLY [redacted] * [redacted] SR- CEO ALLURE DESIGN I AM PROUD TO SAY WE HAVE MAINTAINED AN A RATING FOR THE LAST 3 YEARS

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Here is what we can agree with his response. #1. We did spend close to $150k with Allure Design, #2 We have never questioned the quality of work, #3 The waiver supplied by [redacted] and his Attorney was signed on the pretense that the electrician was paid in full by Allure back in April of 2016. Here is what we would like to supply now and state: There are no threats, the reality is we have filed with the Attorney General, Secretary of State, and currently completing a small claims application. I am attaching our contract that calls out Allure was responsible for electric, plumbing and permitting, He relied on me to find him local sub-contractors who have both agreed to submit an affidavit stating they both spoke with Allure, provided pricing and were told to proceed. In no place is there a call out for an allowance for electrical or plumbing in the contract. So if I exceeded my allowance by 50%, my contract with Allure has nothing included to that affect. Secondly, I would ask that he supply proof (Cancelled Checks payable to Town of [redacted] , payable to [redacted] Electrical, payable to [redacted] ) that he paid is portion. It is not possible, since he never paid any of this, but the contract clearly calls it out. It is disappointing that it has to come to this, but what is right is right, Allure could have a very satisfied customer but instead choose to not take responsibility for expenses tied to the project. Regards, [redacted] ***

In response to the complaint by the the [redacted] , we were contracted to design and install a custom [redacted] all electrical and plumbing were by owner as that is a customized portion of the project as depending on fixtures product grade and qty of components the customer always supplies his or her plumber and electrician, (for example a bathroom sink,toilet,shower could range in pricing from $to $ $18,depending on product line, we have completed our design and installation as specified please view our web site at www.alluredesign.org and click on completed projects go to Tewksbury private residence and see the completed [redacted] , we designed and installed

Revdex.com:Ask him if he actually paid Gath any money for his portion of the electrical We did make adjustments (recessed lights, and extra speakers, additional flood light, which I documented and told him was my responsibility.He continues to want to put negative comments towards my husband, maybe the social world should know about the previous business that went bankrupt, or domestic abuse or larceny This is about what is right, he can either pay his portion of the electrical or we will continue to fight it and put it out to anyone that ask.We stated multiple times, the work is not what we are complaining about, his business practices are and last time I checked my name and my husbands is on the propertyHe wants nothing more to do with Allure I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I understand that [redacted] believes he had wasted time with usHowever, we never refused a refund from him as he agreed to a $15,refund in emailI do not need to sign a release of funds to receive a refundI have sent, in writing, many times that I will accept a refund that he agrees toIf he wants to refund us $12,for an $8,billable then he should do thatHolding on to my full $20,is inappropriate and unprofessional So I was a crappy customer to him...does that mean he can never refund us $12,000-$15,000? I will not be satisfied until I receive a refund for the hours and labor he never worked on Regards, [redacted] ***