Allure Salon

This complaint was resolvedThank You

[redacted] paid $down paymentProject was not completed, airfare home was lost due to delayed work by contractor, sale of the house was lost due to contractor not showing up to complete the project [redacted] returned supplies to the contractor and did not receive compensation for the suppliesThe project was not completed [redacted] deserves a partial refund for the returned suppliesThis complaint is not resolved

This complaint was resolved. Thank You

[redacted] paid $1000 down payment. Project was not completed, airfare home was lost due to delayed work by contractor, sale of the house was lost due to contractor not showing up to complete the project.  [redacted] returned supplies to the contractor and did...

not receive compensation for the supplies. The project was not completed. [redacted] deserves a partial refund for the returned supplies. This complaint is not resolved.

We finally spoke with our customer today after multiple phone calls and email. We have reached an agreement; dry rot work was completed. Customer is being credited for the returned material, Credit satisfactorily agreed upon for all party's is $ 450.00.  Thank YouG.

Review: I went In to allure salon to have my hair done with streaks of blonde and the rest of my hair dyed chocolate brown I even showed shiela the colors and the level 5 and what I got instead was almost black hair with purple tone and purple steaks instead of blonde. so I asked her why my steaks were purple she said it would wash out and sent me home. I went to a friends house as my hair dried it looked more purple. I then texted her and said I wasn't happy so I went back for her to fix it and she had to Double process my hair with bleach burning my hair and my blond hairs got fried and burnt off,,, and after she tried to fix it I still went home with purple steaks even after she was supposed to fix it. I was charged top dollar to get my hair done right by a professional and she left me with purple streaks and black hair nothing what I asked for and then burnt off my hair by trying to fix her mistake the first time now cause I'm still not happy now she refuses to fix my hair or give me my money back. $105.00 is a lot of money to pay for a service that was messed up and caused my hair to burn and fall off cause of her mistake and no interest in fixing her mistake or making thing write with me the customer.Desired Settlement: I want her to refund my money. I have no interest In returning back to fix the problem and was told by her she would not correct my hair, She is unprofessional ruined my hair and burnt it off. I feel I deserve to be refunded for the fact that she burnt off my hair left my blonde purple And refuses to deal with the issue at hand it's completely unprofessional and not a good practice for a work environment. Im very concerned in he ability to perform in a professional environment.

Business

Response:

On Monday 8/17/2015 [redacted] came into the shop for me to do herhighlights and color. This is the first time I've done her hair andshe came via personal referral from her daughter who was previouslyvery pleased with her highlight serviced rom me.I've been licensed for over 10 years and have actively worked fulltime doing hair during these years. I have never had a clientcomplaint with such accusations or even a single ticket from stateboard who inspects my personal station one to two times a year.When [redacted] came in she explained she wanted color and highlightsretouched. Which consisted of a color from roots to end and highlightsonly to bleach her one inch of outgrowth. She did say she wanted achocolate brown and showed me two boxes of color she had herself beenputting on her hair. These were a Rc (red copper) and Rb (red brown) .So I then explained go her that these colors are not what's consideredchocolate brown but simply red based color and we can do the samecolors or look at swatches n choose something. I gave her my swatchbook and showed her the red, brown, chocolate brown toned colors &etc. She then stated she doesn't care so much in keeping the red(referring the the Rc/Rb) color and choose a color she liked of4Mv(mahogany violet).During her service I used 6 ounces of color and some hair bleach forthe highlights on [redacted]'s long thick hair. Because of her lengththickness, choice of two colors, and hair trim plus the time it takesfor this service I charged her $105 in which is very average and noway over priced. [redacted] never has a problem with paying for theservices and only has a issue with it days later.[redacted] paid n left with no issues at all at the end of the service.But a few min after she left while I was with another client Irealized I had a missed call and a few messages about her not likingthe tone of her blonde highlights. She states they look pink andpurple toned. I texted her back that I could take a look at it ncorrect it if she came right back. So a few min later she returned.When she came in I began to explain to her that the color she chose isviolet based and when u use violet or red based colors with blondesometimes it bleeds n causes staining for the first two weeks untilthe fresh color rinses out. But, as soon as I was speaking she wouldrudely cut me off & did not allow me to speak. She kept talking overme and saying that she has gotten her hair done for ten years and it'snever happened. I then to her if she has done red or violet colorsthen she should know how they bleed. Anyone who's used those tones hasbleeding in the water when washing it in the beginning. But as I saidshe was extremely rude n still continued to talk over me about how sheknows about hair and her sister has done hair for years so she'salways been around it. So out of frustration I didn't even attempt toexplain to her further more. So I just began to correct it with asimple bleach wash. Which consists of mixing the left over bleachthat's already been sitting out for the two hours from when I hadoriginally started her hair with shampoo but I had to put each blondepiece in in a foil to keep it separate for only about 3 minutes. Thisis just enough time for the bleach to remove the stained tone but notenough time bleach her hair any lighter. I Rinse it and just apply anew toner. After doing this process she stated that it was the blondeshe wanted and was satisfied. But I told her for the second time thateven if I removed the tone and corrected it that day as soon as shegoes home and wets or shampoos her hair it's possible it can stainagain until the color fades out. Her response to me was "no it won'tit's never done it before" so after I towel dried her hair and brushedit out she said again the blonde was fine she began to grab her stuffto leave but now for the first times states that the color isn't whatshe wanted and is too dark with black tones. But gets up and leaves.Two days later I receive many paragraph texts and pictures complainingNow of the color and that her highlights have a purple tone again andinsulting my work. I then told her I'm not going to argue or goback-and-forth with her because she doesn't let me talk or want tohear what I have told her previously. I explained to her that thecolor is what she picked. She had viewed the book picked a color andsaid that's what she wanted. The color she picked is simply what I puton her nothing different. She began to tell me that as a professionalit was my job to pick the color she wanted. However, my job is toguide my client show them swatches so they see in person what thecolor looks like and allow them to choose what they want. This isbecause with years of experience clients interpretations on one coloris different from person to person. People view colors differently.And as far as her blondere-staining.... I told her this would happen until the color stopsbleeding there's nothing I can do about it but as soon as it stopsafter about a week she wouldn't hv this issue. And the blonde willstay the color she wants.Everything I explained to [redacted] was at the shop the day she came inand after that everything was via text messages between her andmyself. [redacted] is very rude and persistent with long insulting textsand unable to take my advice and now begins to ask for her money back.I simply tell her that I don't give refunds but correct work in whichI did with her original complaint of only about the blonde and Iwarned her what will happen after leaving the shop. And as far as hernew claim of not liking the color... It was the color she chose. But Ialso tell her I will not touch her hair again. This is because of herbeing rude, insulting uncooperative.After I text her that I wouldn't refund her or touch her hair againshe begins to curse at me, calls me names and threatens to slander myname with having her friends n family write reviews on me, contactnewspapers and your board. As a professions I choose not to respondor feed into her vindictive adult tantrum of trying to get her way. Aweek later after returning from vacation I receive your letter and herstatement to your board. In her statement [redacted] is now lying andmaking false claims of broken hair. If her hair was broken it wouldnot be existent to even be stained. In which was her actual issue. Iwill attach copies of all texts in which she never once states of aissue with broken hair and even sends a pic showing the staining onthe ends of her not broken attached piece of blonde hair.[redacted] personally threatens to have the last laugh and states ofhaving a personal vendetta with me in which clearly shows herwillingness to lie and make false accusations just to get a refund.Also I will attach a letter from the owner of the shop in which shepersonally asked me to submit to you. She was present the day I did[redacted]'s hair and received a long phone call from her the two dayslater.

Consumer

Response:

Complaint # [redacted]