Allways East Transportation

I use vitran to delivery boxes from vancouver to my calgary shops, I paid $power tailgate fee to use the power tailgateOn the delivery date the driver arrival hours earlier than the appointment time the driver call me and I arrival mins later to open the doorwhen I arrival my shop, I found there is boxes is moved from the truck to the door and one box is broken open inside the truck ( we found something was missing from that box later)So I open the door and asked the driver to park the truck in front of my shop and use the power tailgate to load the rest of the boxesthe drive give me some reason he cannot use the tailgate and I have to help him to move the rest of the boxes into my shopafter everything is done the drive try to make me sign that he have use the power tailgate which I did not sign (he said he use the power tailgate before I was arrival which I really questioning why he can use the power tailgate before I came and not after)So I request for a