Allwest Auto Parts Inc Reviews (1)
Allwest Auto Parts Inc Rating
Address: 4415 76 Ave, New Rochelle, Alberta, Canada, T6B 0A3
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www.aquaplaypools.com
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Initial Business Response /* (1000, 5, 2015/07/21) */
This is in response to the complaint by [redacted]. We would like to point out the [redacted] Ad which very clearly state the parts that Are included in the sale: MOTOR, TRANSMISSION, WIRING, FUEL PUMP AND COMPUTER. THE FRAME IS DAMAGED...
$4000.00. TO BE SOLD AS A PACKAGE OF PARTS AND BIKE, NOT AN ACTIVE RUNNING BIKE. The part that was lying next to the damaged bike is a rear Signal light and bracket for a 2009 heritage softtail. This part does not nor will it ever fit on that bike. There is absolutely no mention of REAR SIGNAL LIGHTS AND BRACKET OR A 2009 HERITAGE SOFTTAIL OR SHOCKS. Therefore the request for those parts are confusing.
The customer did call regarding the shocks and we did send them as a good will gesture. If the shocks were damaged in transport we were never informed. We will go one step further and reimburse the customer $200.00 to purchase new shock. I feel that it is very unreasonable that the customer is requesting a full refund based on parts that were never included in the ad nor will ever fit,
and for damaged shock which we were completely unaware of. We are willing to provide the customer a good will gesture of $200.00, but we are not responsible for buyers remorse and therefore will not refund the customer the entire amount.