Ally Bank

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  issue was eventually resolved by Ally bank.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
are in receipt of your correspondence case # [redacted] dated November 28, 2017, regarding the above referenced individual and/or account and welcome the
opportunity to respond to the stated concerns. Please be assured that we are
working to resolve this matter as quickly as possible. A...

detailed response has
been sent directly to the above referenced individual on December 7, 2017. Due
to privacy concerns, we are unable to provide you with any additional details
in this matter. We thank you for taking the time and effort to bring this issue
to our attention. If we can be of further assistance, please contact us at Executive
Customer Relations, ###-###-####, Monday through Friday, 8:00 a.m. to 8:00
p.m. Eastern Time, and Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time.

March 16, 2016Dear [redacted]:Thank you for forwarding [redacted]’s complaint to our attention regarding the handling of his transaction dispute.We have thoroughly reviewed the facts and circumstances regarding [redacted]’s concerns. Please be assured that Ally Bank complies with Regulation E,...

which allows customers to dispute electronic fund transfers that meet the definition of an error as defined under the regulation, as well as all applicable state and federal banking laws.On January 20, 2016, [redacted] contacted our Customer Care Department and initiated a dispute for the transaction on December 21, 2015, from [redacted].COM (a “merchant”), for $190.73. It is our understanding that [redacted] authorized the payment, but did not receive the agreed upon services.The following day, the dispute was reviewed by our Dispute Resolution Team. The team concluded the transaction was a merchant dispute, as it did not meet the definition of an error under Regulation E. In an effort to assist [redacted] in disputing the transaction with the merchant, we sent him the enclosed letter along with a Cardholder Statement of Dispute form to complete and return to us.On February 8, 2016, we received the accurately completed paperwork. Acting on his behalf, our Dispute Resolution Team submitted the dispute information to the merchant on February 9, 2016, in an attempt to have the transaction reversed.Please be aware that the investigation process for a merchant dispute can take up to 90 days to complete, once the necessary paperwork is received from the customer. We regret that the timeframe it takes to complete [redacted]’s merchant dispute with [redacted].COM does not meet his expectations.If you have any further questions or need assistance in the future, please feel free to contact the Executive Resolution Group, ###-###-####, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time and Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time.Sincerely,Elizabeth R[redacted],
Executive Resolution Specialist, Ally Bank.

June 10, 2015Dear [redacted],Thank you for forwarding [redacted]’s complaint regarding his disputed Automated Teller Machine (“ATM”) transaction.We are sympathetic to his experience and understand his concern. Throughout this process, Ally Bank complied with Federal Regulation E in the...

timely handling of the disputed electronic transaction. On June 3, 2015, we credited **. [redacted]’s account for $100.00.We have thoroughly reviewed the facts and circumstances regarding the handling of **. [redacted]’s claim of nonreceipt of funds from his ATM transaction. On June 1, 2015, **. [redacted] notified us that his account was debited for an ATM withdrawal of $100.00; however, he did not receive the funds. That same day, we initiated an investigation. On June 3, 2015, we completed our investigation and credited **. [redacted]’s account the $100.00. On June 6, 2015, we sent **. [redacted] a letter regarding the completion of the investigation.If you have any further questions, please feel free to contact the Executive Resolution Department, ###-###-####, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time and Saturday 8:00 a.m. to 5:00 p.m. Eastern Time.Sincerely,Michelle SExecutive Resolution Specialist

We are in receipt of your correspondence case # [redacted] dated January
29, 2018, regarding the above referenced individual and/or account. After
carefully reviewing the latest communication, Ally Bank believes that we
appropriately and completely responded to the substance of it in our letters
dated January 11 and 19, 2018, which were sent directly to the above referenced
individual. Accordingly, we closed our file on this matter on January 25, 2018.
Due to privacy concerns, we are unable to provide you with any additional
details in this matter. If we can be of further assistance, please contact us
at Executive Customer Relations, [redacted], Monday through Friday, 8:00
a.m. to 8:00 p.m. Eastern Time, and Saturday, 8:00 a.m. to 5:00 p.m. Eastern
Time.

We are in receipt of your correspondence case # [redacted] dated November 30, 2017, regarding the above referenced individual and/or account and
welcome the opportunity to respond to the stated concerns. Please be assured
that we are working to resolve this matter as quickly as possible. A...

detailed
response has been sent/given directly to the above referenced individual on
December 8, 2017. Due to privacy concerns, we are unable to provide you with any additional
details in this matter. We thank you for taking the time and effort to bring
this issue to our attention. If we can be of further assistance, please contact
us at Executive Customer Relations, ###-###-####, Monday through Friday, 8:00
a.m. to 8:00 p.m. Eastern Time, and Saturday, 8:00 a.m. to 5:00 p.m. Eastern
Time.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:   Customer Identification Program (CIP). A bank need not establish the accuracy of every element of identifying
information obtained, but it must verify enough information to form a
reasonable belief that it knows the true identity of the customer. 31CFR §1020.220   PARAGRAPH(2)Regards,[redacted]

We
are in receipt of your correspondence case # [redacted] dated May 3, 2017,
regarding the above referenced individual and/or account and welcome the
opportunity to respond to the stated concerns.  On May 12, 2017, a
detailed response has been emailed to the above referenced...

individual. 
Due to privacy concerns, we are unable to provide you with any additional
details in this matter.  We thank you for taking the time and effort to
bring this issue to our attention.  If we can be of further assistance,
please contact us at the Executive Resolution Group, [redacted], Monday
through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time and Saturday, 8:00 a.m. to
5:00 p.m. Eastern Time.

We
are in receipt of your correspondence case # [redacted] dated May 11, 2017,
regarding the above referenced individual and/or account and welcome the
opportunity to respond to the stated concerns.  On May 17, 2017, a
detailed response has been emailed to the above referenced...

individual. 
Due to privacy concerns, we are unable to provide you with any additional
details in this matter.  We thank you for taking the time and effort to
bring this issue to our attention.  If we can be of further assistance,
please contact us at the [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: clearly shows the bank does not want to resolve the issues that were initially brought to the Revdex.com s attention as they never responded to the original issueThe issue is with the ag of my state now
Regards,
[redacted]

We are in receipt of your
correspondence case # [redacted] dated July 12, 2016, regarding the above
referenced individual and/or account and welcome the opportunity to respond to
the stated concerns.  Please be assured
that we are working to resolve this matter as quickly as...

possible.  A detailed response will be communicated
directly to the above referenced individual by way of telephone or letter.  Due to privacy concerns, we are unable to
provide you with any additional details in this matter.  We thank you for taking the time and effort
to bring this issue to our attention.  If
we can be of further assistance, please contact us at the Executive Resolution
Group, ###-###-####, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern
Time and Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time.

We are in receipt of your
correspondence case # [redacted] dated July 26, 2016, regarding the above
referenced individual and/or account and welcome the opportunity to respond to
the stated concerns.  On July 27, 2016, a detailed response has been emailed
to the above referenced individual.  Due to privacy concerns, we are
unable to provide you with any additional details in this matter.  We
thank you for taking the time and effort to bring this issue to our
attention.  If we can be of further assistance, please contact us at the
Executive Resolution Group, ###-###-####, Monday through Friday, 8:00 a.m. to
8:00 p.m. Eastern Time and Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time.

Hi [redacted]I’d like to close this complaint. The bank sent me an email that they decided to give me the 2 percent interest rate on my 12 month cd. Thanks[redacted]If you need to contact me you can email or call at [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answ
Regards,
[redacted] Until I get backy money this is not over.The bank has not resolved anything has yet and just going by what [redacted] says If I'm giving [redacted] abd my bank until Dec 1st to recover my money where ever it is,if nothing is done,I will proceed with a lawsuit.I have no time for this ridiculous nonsense and cat and mouse games calling [redacted] and bank back and forth.Nothing has been resolved so my complaint is still ongoing..

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[email protected]>Date: Wed, May 27, 2015 at 8:56 AMSubject: Fwd: Resolved Complaint [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Wed, May 27, 2015 at 7:24 AMSubject: Resolved Complaint [redacted]To: "[email protected]" <[email protected]>Complaint [redacted] has been resolved. Please stop any and all action against this Complaint. Ally Bank has resolved the error.
Please provide written and/or electronic verification that this email was received.
Contact me anytime
Thank you
[redacted]
###-###-####
[redacted].com

We are in receipt of your
correspondence case # [redacted] dated July 30, 2016, regarding the above
referenced individual and/or account and welcome the opportunity to respond to
the stated concerns.  On August 10,
2016, a detailed response has been emailed and mailed to the above...

referenced
individual.  Due to privacy concerns, we are unable to provide you with
any additional details in this matter.  We thank you for taking the time
and effort to bring this issue to our attention.  If we can be of further
assistance, please contact us at the Executive Resolution Group,
###-###-####, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time and
Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time.

October 17, 2014Dear [redacted],Thank you for forwarding [redacted]’s complaint regarding the early expiration of his debit card.We sincerely apologize to [redacted] for our error regarding the expiration date on his debit card and the handling of his situation. We...

express shipped a new debit card to [redacted] at no charge and on October 8, 2014, [redacted] activated his new card. We have corrected the error in our system and his new card and our records match with the expiration date of October 2016.On October 16, 2014, a separate letter was sent to [redacted] acknowledging our mistake. [redacted] can provide this letter to anyone who was affected by our error.Again, we sincerely apologize for our error and the inconvenience we have caused [redacted]. We thank him for bringing this to our attention. His experience is not typical of Ally Bank’s level of customer service and does not meet the superior customer service we strive to achieve. [redacted]’s experience has been brought to the attention of our management team, who will use the information to improve customer service and efficiency.If you have any further questions or need assistance with your future transactions, please feel free to contact me at the Executive Resolution Department, ###-###-####, Monday through Friday 8:30 am to 4:00 pm Eastern Time.Sincerely,Michelle S
Executive Resolution Specialist

June 11, 2014Dear [redacted]:Thank you for forwarding [redacted]’ response dated June 2, 2014 to our attention.We have thoroughly reviewed the facts and circumstances surrounding [redacted]’ response. As stated in our previous response, as part of our investigation, we received documentation from [redacted] indicating within the Cardholder Information section that [redacted]’ Ally debit card was to be used for charges. These documents were enclosed with our letters to him dated April 29, 2014. We consider the matter closed based on rebuttal documentation we received from [redacted].If you have any further questions, please call me at the Executive Resolution Department, ###-###-####, Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Standard Time.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]