Ally Property Management, Inc.

I am rejecting this response because: I entered the premises very level-headed on the day in questionThe accusations of my "attitude" being the issue here is appallingI became angry only when all receptionists surrounded me and verbally attacked me, as any reasonable person wouldI have assured this business, many times, that I submitted my change of address DIRECTLY to their main office well before the thirty day requirementI am not upset that they misplaced this documentMistakes happen and I understand thisBut, I would very much so like this mistake to be fixed by resending my rental depositI really hope that this business will be held accountable for there flat-out lies and horrible customer serviceThank you

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meHowever, the letter that was sent to Ally was written and signed by both myself and my motherAlso, I did call and ask to give a forwarding address back in October and provided my parents address over email as instructed (that was my residence address at the time)The address I provided on this form is my current residence and any new information can be sent here as Ally stated in their responseI look forward to receiving new information from Ally regarding the questions about my charges I brought up in my original letter

Tell us why here...As with all residents our procedure is to
send out a
reminder letter to all residents days prior to vacating the
property
reminding them of their approaching lease end date and move out
procedures per
their leaseIn
addition, we remind them of the importance of
turning in their forwarding
address so that their refund check will be sent directly to the
location of
their choosing.On October 4, *** entered our
office very
frustrated that her messages had not been returned regarding her
Security Deposit
When our receptionist *** then asked what number she had been
calling because she
received no such messages*** proceeded to say that she got
the phone number
directly from our website*** was immediately concerned to
hear this since
she is the person the that checks the daily messages and had not
heard from *** one time. ***
was disinterested
in confirming the number she dialed despite ***’s concern to
investigate that
we have correct contact information listed on our website. ***'s general attitude
from that point forward
was very argumentative*** went on to explain that since we
did not receive
a forwarding address from her it was then sent to her last known
address, which
was *** * *** *** *, per California State LawFurther
*** explained
that her choices at this point were to either pay the $or
wait for her
check to be returned to our office by the post officeAt that
point, she would
have the option to either give a new address or come by the
office to pick it
upThis simply enraged her further and she proceeded with hands
up in all of the staff’s face and with a very accusatory tone
*** *** our
Broker found she had to come from the back of the office because
of ***'s
raising voice and behavior in the office*** continued on
to accuse our
office of loosing her forwarding address even though we had no
record of her
ever coming and submitting oneWe explained that we had sent a
reminder to all
residents of the importance of turning in the forwarding address
and that it
was clearly followed by her roommate who had received and cashed
his Security Deposit
and remains our tenant at another property*** finally had
to ask ***
to leave the office because of her desire to merely argue and
not accomplish
any kind of a solutionThe statements she claimed took place
simply did not happen
On her way out the door *** did hand her one of our cards and
encouraged her
to call the number listed on the card in the next couple of
daysThis of
course would be to verify if we had yet received her returned
Security Deposit
checkThis is unfortunately her only course of action since she
is not interested
in paying the re-issue fee of $explained in her lease
Upon her leaving another
resident who had been here in the office turned to the staff and
said, “That
girl clearly did not want to get anything accomplished today

Mr. [redacted] resides in a Fraternity House that we manage. All tenant damages are the tenant/houses responsibility . We have had a relationship with the past Advisor to assist with having some of those type of repairs arranged with each tenant if they  give staff access. Mr. [redacted]...

or visitor had kicked in his bedroom door and a new one was a special order. Door was ordered, Mr. [redacted] had a broken window that needed to be repaired as well.  Our office had sent out a window company to address them. They tried several times  to contact Mr. [redacted] and he never responded to their calls. Our office contacted the advisor to give update on door and to inform Advisor that tenant had not contacted window company for needed repairs on two different occasions.  We then called window company and had a maintenance person go to property to give access for window repairs and install tenants new door.   New door has been installed.

The owner of the property you vacated reviewed all the supporting documents and your responses. After doing this he has decide to offer to split the stop payment fee with you and has instructed our office to rewrite the check if excepted. Our office assumes since you did not give us a forwarding address, that we should send new check to the address you have given to the Revdex.com. We can reissue check as early as Thursday Dec. 3, 2015.Lisha ShawAlly Property Management, Inc

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is acceptable yet not exactly satisfactory. I appreciate splitting this fee with me, however I do not honestly see how this business will be held accountable for their future actions. Thank you.

During the month of September we received a letter requesting a review of charges found on the Security Deposit Refund to [redacted] and plus one roommate for [redacted]. Unfortunately, neither of these two parties had written the letter but instead was the mother of one of the girls listed...

on the lease. Please understand we must be very appropriate when discussing lease issues with persons not on the lease documentation. This would be a violation of privacy and thus a policy we follow to the letter. As for discussing charges found directly on the lease we would be happy to do so with either [redacted] or her roommate directly in writing. This procedure is specifically described in the lease documentation. It is unfortunate the parties to the lease chose to ignore the instruction to supply our office with a forwarding address for the Security Deposit Refund and Summary to be sent, as is described in detail in the lease as well as the reminder letter that went out to the resident’s 30 days prior to vacating the premises. When this issue does arise our office must cover our expense of creating a stop payment with our bank to then send out a replacement check. We can report that at this time the U.S. Postal Service has still not returned a check for [redacted] to us. This is quite common when a resident has not provided a forwarding address to the U.S. Postal Service for forwarding purposes as well. Since this complaint was sent directly from [redacted], a party to the lease, we will be happy to review the charges she has concerns with and negotiate a solution between [redacted] and the owner of the property. Upon a thorough review we will send our findings directly to the address she has finally provided to us on this complaint.

Review: I rented an apartment from Ally in downtown Davis for one year and it has been extremely difficult to get our security deposit back. When our lease came to an end my roommate and I thoroughly cleaned the one bedroom apartment; we both worked and went to class full time so there was nothing other than normal wear and tear as far as damage. A month or so after leaving we still hadn't received our deposit back in the mail so I called and was told that they didn't have a forwarding address and that it would cost $25 to cut a new check, so I opted to wait until it was returned to them by the post office and re-sent to my new address. Another month later it still hadn't come so I called them and was informed that the return deposit wasn't even enough to cover the $25 charge. This seemed odd because we left the apartment in the same, if not better, condition as we found it (it was only in fair condition to begin with). The security deposit was $500; they charged us $100 for cleaning, $110 for carpet cleaning, $100 for slat blind replacement, and $186 for screen replacement. Damage done to any of these was well within normal wear and tear but the screens seemed especially suspicious; they charged us for 3 new screens and 2 rescreens, but there were only 4 screens total in the apartment and only 3 that matched the dimensions listed. We inquired about these discrepancies in writing and did not receive any response. We have also still never received the original deposit refund.Desired Settlement: We would like the screen discrepancies explained and at least the original deposit refund sent to the new address given.

Business

Response:

During the month of September we received a letter requesting a review of charges found on the Security Deposit Refund to [redacted] and plus one roommate for [redacted]. Unfortunately, neither of these two parties had written the letter but instead was the mother of one of the girls listed on the lease. Please understand we must be very appropriate when discussing lease issues with persons not on the lease documentation. This would be a violation of privacy and thus a policy we follow to the letter. As for discussing charges found directly on the lease we would be happy to do so with either [redacted] or her roommate directly in writing. This procedure is specifically described in the lease documentation. It is unfortunate the parties to the lease chose to ignore the instruction to supply our office with a forwarding address for the Security Deposit Refund and Summary to be sent, as is described in detail in the lease as well as the reminder letter that went out to the resident’s 30 days prior to vacating the premises. When this issue does arise our office must cover our expense of creating a stop payment with our bank to then send out a replacement check. We can report that at this time the U.S. Postal Service has still not returned a check for [redacted] to us. This is quite common when a resident has not provided a forwarding address to the U.S. Postal Service for forwarding purposes as well. Since this complaint was sent directly from [redacted], a party to the lease, we will be happy to review the charges she has concerns with and negotiate a solution between [redacted] and the owner of the property. Upon a thorough review we will send our findings directly to the address she has finally provided to us on this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. However, the letter that was sent to Ally was written and signed by both myself and my mother. Also, I did call and ask to give a forwarding address back in October and provided my parents address over email as instructed (that was my residence address at the time). The address I provided on this form is my current residence and any new information can be sent here as Ally stated in their response. I look forward to receiving new information from Ally regarding the questions about my charges I brought up in my original letter.

This property management provides the WORST service I have ever experienced. They NEED to be put out of business. These workers are incapable of answering questions appropriately, are SO incredibly rude, hang up the phone, yell at tenants, continue to treat them like absolute garbage, and it has got to end. No one needs to rent from them any longer and be treated terribly. The most unprofessional business and I'm truly shocked no one has done anything about it. Absolutely HATE everyone there.

I have no idea how this place has a good Revdex.com score when I rented from them. They were so rude to me and my housemates once we signed the contract, and called us up regularly to tell us we were responsible for managing the front yard (which we were not)

Review: Rental property at [redacted]. Is not move-in ready. Lease signed in June 2013. Planned Move in Sept 9 today

Property [redacted]ive, Davis

Problems:

Broken windows with full access to basement. Safety hazard, security problem, water hazard, mold hazard.

Wood rot involving most window frames. May also represent extensive termite damage.

Pile of decaying leaves in the right front yard.

Squatters on the property with the knowledge of ally property management.

Management unresponsive. Not safe to live at the propertyDesired Settlement: Fix the problems.

For the record

Unliveable as it stands now.

It is not possible to hold a conversation or discuss the issue with present management.

Business

Response:

Initial Business Response

A non tenant came into the office to complain about a situation involving her son(our tenant) giving a access to someone she didn't approve of. When she was given our response based on California law, she didn't like what staff said. Ms. [redacted] wanted management to deal with the other party. Which we could not do since her son had given him permission to be there. Management is very responsive to our legal tenants. When we addressed this issue the legal tenant (her son) he admitted that he was responsible for giving access to the property to this other person. All tenants are given a condition report to fill out themselves and return so that management can address any safety or other concerns. These tenants did fill one out and maintenance has addressed all noted concerns. None of the issues were deemed unlivable by a lic. contractor. Some of the issues were caused by the party that tenant gave access to himself, prior to him moving in. Our staff is open to discuss this matter or any other matters related to the lease and or property with any and all the legal residents of stated property at any time. As of today's business closing neither of the tenants have addressed our office with any further concerns themselves.

Review: My lease expired in August, 2015. I have yet to receive my security deposit. I entered the main office on the afternoon of Wednesday November 4, 2015 around 1:40 pm. I entered inquiring about my rental deposit. The main receptionist rudely asked "well, did you call us?" I then gave her verbal accounts of the date and times in which I called and left messages. The main receptionist then proceeded to tell me that it was my fault because I had called the "wrong number" that was listed on their property site. I proceed to tell them that the phone number was not exactly relevant to my situation and that I merely wanted my check returned. The receptionist proceed to argue with me about the phone number on their website and how it was just simply MY mistake. I told them maybe they should update their web page for their property listings. Another receptionist proceeded to approach me with his hands in my face telling me that I was being "aggressive" and "angry" make rude comments, faces and gestures towards me- insinuating that he was going to slap my hands down. I then proceeded to tell the male receptionist that I was not speaking with him. The main receptionist then explained that if since I did not submit a change of address to their office the check must have been lost. I explained that I DID, in fact take a change of address form to their office before the lease had expired and that they must have lost it. They then became increasingly hostile (both receptionists and the manager) and gathered in my face to tell me that I was just lying. They told me I would have to pay a $35 free to stop the payment of the original check and have it resent. I said I refuse to pay this fee for a mistake I did not make. They proceeded to tell me then "you aren't getting your money then, are you kid". I don't find this suitable behavior ANYONE, let alone someone who is handling the money of others. I don't know who else to turn about this situation, I just want my deposit backDesired Settlement: I would like to receive my new deposit to my new address. Which they neglected to accept from me.I'm not entirely certain which formal penalties can be taken but this management needs some serious work. This business seems as though (according to yelp as I was investigating his business) has a tendency to take advantage of the students in the UC Davis community. I seriously insist that this business be formally investigated.

Business

Response:

Tell us why here...As with all residents our procedure is to

send out a

reminder letter to all residents 30 days prior to vacating the

property

reminding them of their approaching lease end date and move out

procedures per

their lease. In addition, we remind them of the importance of

turning in their forwarding

address so that their refund check will be sent directly to the

location of

their choosing.On October 4, [redacted] entered our

office very

frustrated that her messages had not been returned regarding her

Security Deposit.

When our receptionist [redacted] then asked what number she had been

calling because she

received no such messages. [redacted] proceeded to say that she got

the phone number

directly from our website. [redacted] was immediately concerned to

hear this since

she is the person the that checks the daily messages and had not

heard from [redacted] one time. [redacted]

was disinterested

in confirming the number she dialed despite [redacted]’s concern to

investigate that

we have correct contact information listed on our website. [redacted]'s general attitude

from that point forward

was very argumentative. [redacted] went on to explain that since we

did not receive

a forwarding address from her it was then sent to her last known

address, which

was [redacted], per California State Law. Further

[redacted] explained

that her choices at this point were to either pay the $35.00 or

wait for her

check to be returned to our office by the post office. At that

point, she would

have the option to either give a new address or come by the

office to pick it

up. This simply enraged her further and she proceeded with hands

up in all of the staff’s face and with a very accusatory tone.

[redacted] our

Broker found she had to come from the back of the office because

of [redacted]'s

raising voice and behavior in the office. [redacted] continued on

to accuse our

office of loosing her forwarding address even though we had no

record of her

ever coming and submitting one. We explained that we had sent a

reminder to all

residents of the importance of turning in the forwarding address

and that it

was clearly followed by her roommate who had received and cashed

his Security Deposit

and remains our tenant at another property. [redacted] finally had

to ask [redacted]

to leave the office because of her desire to merely argue and

not accomplish

any kind of a solution. The statements she claimed took place

simply did not happen.

On her way out the door [redacted] did hand her one of our cards and

encouraged her

to call the number listed on the card in the next couple of

days. This of

course would be to verify if we had yet received her returned

Security Deposit

check. This is unfortunately her only course of action since she

is not interested

in paying the re-issue fee of $35.00 explained in her lease.

Upon her leaving another

resident who had been here in the office turned to the staff and

said, “That

girl clearly did not want to get anything accomplished today

Consumer

Response:

I am rejecting this response because: I entered the premises very level-headed on the day in question. The accusations of my "attitude" being the issue here is appalling. I became angry only when all receptionists surrounded me and verbally attacked me, as any reasonable person would. I have assured this business, many times, that I submitted my change of address DIRECTLY to their main office well before the thirty day requirement. I am not upset that they misplaced this document. Mistakes happen and I understand this. But, I would very much so like this mistake to be fixed by resending my rental deposit. I really hope that this business will be held accountable for there flat-out lies and horrible customer service. Thank you.

Business

Response:

The owner of the property you vacated reviewed all the supporting documents and your responses. After doing this he has decide to offer to split the stop payment fee with you and has instructed our office to rewrite the check if excepted. Our office assumes since you did not give us a forwarding address, that we should send new check to the address you have given to the Revdex.com. We can reissue check as early as Thursday Dec. 3, 2015.Lisha ShawAlly Property Management, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is acceptable yet not exactly satisfactory. I appreciate splitting this fee with me, however I do not honestly see how this business will be held accountable for their future actions. Thank you.