Ally Property Management

Mr [redacted] resides in a Fraternity House that we manageAll tenant damages are the tenant/houses responsibility We have had a relationship with the past Advisor to assist with having some of those type of repairs arranged with each tenant if they give staff accessMr [redacted] or visitor had kicked in his bedroom door and a new one was a special orderDoor was ordered, Mr [redacted] had a broken window that needed to be repaired as well Our office had sent out a window company to address themThey tried several times to contact Mr [redacted] and he never responded to their callsOur office contacted the advisor to give update on door and to inform Advisor that tenant had not contacted window company for needed repairs on two different occasions We then called window company and had a maintenance person go to property to give access for window repairs and install tenants new door New door has been installed

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is acceptable yet not exactly satisfactoryI appreciate splitting this fee with me, however I do not honestly see how this business will be held accountable for their future actionsThank you

During the month of September we received a letter requesting a review of charges found on the Security Deposit Refund to [redacted] and plus one roommate for [redacted] ***Unfortunately, neither of these two parties had written the letter but instead was the mother of one of the girls listed on the leasePlease understand we must be very appropriate when discussing lease issues with persons not on the lease documentationThis would be a violation of privacy and thus a policy we follow to the letterAs for discussing charges found directly on the lease we would be happy to do so with either [redacted] or her roommate directly in writingThis procedure is specifically described in the lease documentationIt is unfortunate the parties to the lease chose to ignore the instruction to supply our office with a forwarding address for the Security Deposit Refund and Summary to be sent, as is described in detail in the lease as well as the reminder letter that went out to the resident’s days prior to vacating the premisesWhen this issue does arise our office must cover our expense of creating a stop payment with our bank to then send out a replacement checkWe can report that at this time the U.SPostal Service has still not returned a check for [redacted] to usThis is quite common when a resident has not provided a forwarding address to the U.SPostal Service for forwarding purposes as wellSince this complaint was sent directly from [redacted] , a party to the lease, we will be happy to review the charges she has concerns with and negotiate a solution between [redacted] and the owner of the propertyUpon a thorough review we will send our findings directly to the address she has finally provided to us on this complaint

The owner of the property you vacated reviewed all the supporting documents and your responsesAfter doing this he has decide to offer to split the stop payment fee with you and has instructed our office to rewrite the check if exceptedOur office assumes since you did not give us a forwarding address, that we should send new check to the address you have given to the Revdex.comWe can reissue check as early as Thursday Dec3, 2015.Lisha ShawAlly Property Management, Inc