ALM Media

I was checking the balance of my account last week when I noticed that there was an unauthorized charge made on my debit card from this company. I tried to get ahold of them to no avail, so I ended up contacting my bank to close down my account. I’m relieved that I got my money back for something that I didn’t do.

I NEVER gave this company my debit card information and didn’t give them permission to charge anything. I’m horribly disgusted right now.

ALM apologizes for the customer *** **’s less than satisfactory experiences with ALM’s Customer Service personnelALM has addressed the issue with the *** *** in order to better handle these matters in the futureFurther, ALM appreciates the customer’s complaints regarding the
third-party who advertised on an ALM website and is allegedly a “scammer.” Unfortunately, however, ALM lacks the resources to vet the veracity of third-party ads based upon a lone user’s experienceALM will certainly note the complaint about this particular advertiser for future reference and will flag any future issues that are brought to our attention with respect to this advertiser. *** ***
*** *** ***ALM

We do apologize for the difficulty this woman had trying to get in contact with someone at ALM to discuss this issue, however we are taking no further action other than to re-review internal customer relations policies and make sure that proper protocols are followed.While we appreciate the complainant's position, ALM cannot review the legitimacy of every advertiser's operationsNotwithstanding that policy, ALM has reviewed the complainant's allegations here with respect to the advertiser's services and found no other evidence to support the allegationsHowever, should other information become available to ALM to support the complainant's allegations, ALM will take all prudent steps to satisfactorily resolve the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I expect a full refund because I did in fact pay on March [redacted]. An email receipt and my bank statement (attached in this message) backs thus up. I want to receive my hard earned money back because I have seen no results whatsoever from ALM's "My Resume Agent" program.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom it May Concern:
This letter is written in response to the customer complaint filed with the Revdex.com (“Revdex.com”) on April **, 2016 by [redacted] with respect to advertising services provided by our company, ALM Media, LLC (“ALM”) on her behalf. Her complaint alleges...

that the placement by ALM of three pieces of advertising did not comply with the specifications agreed upon by ALM and [redacted]. As ALM has been providing both print and online advertising placement services on behalf of [redacted] since 2014, and because her complaint does not identify the particular ads in question, it is difficult to ascertain exactly which ads she is referring to and how she arrived at the requested refund amount of $4,076. Nonetheless, ALM has been communicating with [redacted] since she posted her complaint with the Revdex.com through email communications on May [redacted], [redacted] and [redacted] to attempt to address her concerns.
We explained to [redacted] that she has an outstanding balance with ALM in the amount of $4,052, which includes charges for various ads placed pursuant to contracts between us since 2014. [redacted] listed several ads that she claimed were placed in error, which we refuted by pointing to particular language in our contracts and email records with the customer evidencing her approval to such placements. We did, however, acknowledge that a recent ad (“Ad 1”) was placed on her behalf in the National Medical Directory in a position that did not comply with the position specified in our contract. The charge for that particular ad was $1,550, which we advised [redacted] would be immediately deducted from her outstanding balance.
We also attempted to satisfy this customer by offering to deduct the charge for a second ad that was charged pursuant to the same contract as Ad 1 (“Ad 2”) as a courtesy, even though [redacted] was not complaining about that particular ad and which was placed in the MidAtlantic Directory in prominent first position. After deducting the charge for Ad 2, which was also for $1,550, her outstanding balance would be reduced to $952. Finally, we went further and offered to erase the remaining $952 from her balance, even though we believe that balance constitutes legitimate charges for services rendered in accordance with our contracts, in an attempt to appease our customer. [redacted] did not accept our offer to deduct such charges from her balance, effectively eliminating her entire balance with ALM, and instead continued to argue that certain ads did not comply with our contracts, which our records prove to the contrary.
We are displeased that we have not been able to satisfy this customer, even after the countless hours our employees have spent attempting to perfect [redacted]’s advertisements according to her instructions, and the various discounts and free advertisements we have provided to her over the years. We have already indicated to [redacted] that all of her remaining advertising has ceased and we will not be providing further services on her behalf. If [redacted] chooses to accept our offer to eliminate her outstanding balance, we will gladly honor it and she will owe us no further payments. However, we will not agree to refund the amount requested to her credit card in light of the considerable amount of money she owes ALM for services rendered.
Regards,
James G[redacted]
Sales Director, ALM Experts

Dear [redacted]:   We have reviewed the response posted by [redacted] in connection with complaint ID# [redacted] filed with the Revdex.com against our business, ALM Media, LLC (“ALM”).  We are sorry to learn that the customer has found ALM’s offer of a partial refund of the amount he was charged for ALM’s “My Resume Agent” service unsatisfactory.    The customer has expressed in his response that he expects a full refund because he has not seen any results from his use of “My Resume Agent,” and because his account was charged on March *, 2016 rather than on March **, 2016, which is the date reflected in our records as a result of a delay in processing by our fulfillment center.  We must reiterate that ALM does not expressly or impliedly guarantee results, namely, responses from recruiters, interviews or job offers.  This was conveyed to the customer when he spoke with an ALM customer service representative after making the purchase, and can also be found on the website for the service.  Further, the fact that his account was charged on March *, 2016 rather than on March **, 2016 is inconsequential because our no refund policy is clearly stated in our Terms of Use, which the customer affirmatively accepted prior to purchase by clicking the checkbox provided.   Although ALM does not guarantee results from the “My Resume Agent” service and the customer should have been reasonably aware of our no refund policy, ALM strives to ensure its customers’ satisfaction and is happy to refund [redacted] the full purchase price of $102.85 in this particular instance only.  The refund will be processed today and should appear on his credit card statement in 2-3 business days.    Sincerely,   Sherry C[redacted] Senior Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
At all times since the complaint was filed, ALM has operated in bad faith and has not complied with the contract that clearly states that ALM will not be paid if the ad is not placed in the correct placement.  ALM has prepared 3 ads that were in violation of verbal and contractual representations and obligations.  ALM has misconstrued facts and cherry picked facts and has failed to address the fact that the services were not performed as represented.  The only resolution that I will accept is full refund as stated below.  ALM has also demonstrated that they will never refund anyone or any companies payment for advertising.  ALM has also demonstrated that they have violated basic business practices whereby the customer may never obtain a refund for poor workmanship or ad.  Mr. James G[redacted] cannot demonstrate that he will ever refund an ad despite numerous attempts to resolve them. The advertising staff promises verbally and in writing that an ad will be placed in certain locations in their books but fails to place the ad as promised in publication.  In addition, ALM places ads in their publications that are not compliant with the approved ads signed and acknowledged by the client and then claims the client agreed to a defective ad. If there is no full refund, there is no other way to resolve this matter except for review by the State Attorney General for fraud in the inducement.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This letter is written in response to the customer complaint filed with the Revdex.com (“Revdex.com”) on April *, 2016 by [redacted] with respect to a service provided by our company, ALM Media, LLC (“ALM”).  We have reviewed the customer complaint at issue and are sorry to...

learn that ALM’s service, “My Resume Agent,” did not fulfill [redacted]’ expectations.  However, ALM does not expressly or impliedly guarantee results, namely, responses from recruiters, interviews or job offers.   As stated in the Terms of Use of My Resume Agent, which a customer must accept prior to purchase, ALM expressly states that it makes no warranties, express or implied.  Prior to filing this complaint with the Revdex.com, [redacted] spoke with one of ALM’s customer service representatives, who directed him to review our “Frequently Asked Questions” page of My Resume Agent, which reiterates that My Resume Agent does not guarantee results in response to FAQ #1.  Further, some of the facts presented in [redacted]’ complaint are inaccurate.  This particular purchase was placed on March **, 2016, and not on March *, 2016 as [redacted] claims.   [redacted] is requesting a full refund of the purchase price for this service, $102.85, which includes the base fee for initial distribution of a resume ($67.95), a detailed list emailed to the customer with recruiter contact information ($9.95), and one subsequent distribution of the resume to the same recruiter list 21 days after the initial distribution ($24.95).  The 21-day period has not yet expired, and thus, the subsequent distribution has not yet occurred.  The offer terms of this service expressed in our Terms of Use clearly indicate that once an order is submitted, the customer’s resume is instantaneously distributed to recruiters and that we do not offer refunds. Since this resume has not been re-distributed, ALM is happy to refund the $24.95 charge to [redacted], which will be processed today and should appear on his credit card statement in 2-3 business days.   Sincerely,   Sherry C[redacted] Senior Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Regarding this complaint, my response is a scam is a scam. There is no such thing as "Unfortunately, however, ALM lacks the resources to vet the veracity of third-party ads based upon a lone user’s experience." Even just a single scam is a bad strike. ALM is not taking consumer's benefit into first consideration but probably its own profit. They never responded to my email and phone calls to exemplify their care and responsibility to the bad content on their site.  I am going to post ALM onto several consumer complaint websites and they will be publicly searchable to people. Thanks, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:
This letter is written in response to the customer complaint filed with the Revdex.com on November **, 2016 by [redacted] with respect to advertising placement services provided by our company, ALM Media, LLC (“ALM”).
We have reviewed the...

customer complaint at issue and after investigating this matter, we found that ALM did not continuously send new invoices for the same advertisement placed by ALM, as [redacted] suggests. It appears that ALM’s collections team reached out to [redacted] to collect on the original invoice for services rendered, as our billing department experienced difficulty depositing [redacted]’s check.
As ALM strives to ensure the satisfaction of its customers, we have marked this particular invoice as fulfilled and will ensure that associated collection efforts cease. We apologize for any inconvenience [redacted] experienced in connection with this matter.
Regards,
Elizabeth R. D[redacted]
Junior Counsel

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The business mentioned that I was contacted by the CS supervisor via email about being taken off of their distribution list. This is a lie. I was never contacted by a CS supervisor about any such thing. Furthermore, If my request was processed correctly as of October **, how would they explain me still receiving resumes from them as of October [redacted]. I am still getting resumes via email from the address [redacted]. This is the very same address that I had made this complaint about in the first place.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ALM is lying. I have 6 invoices on my desk. One sent every months since July 2016.  I can prove they sent multiple invoices. They are dishonest in stating they have not. I have the evidence and would gladly share with the Revdex.com.  Attached is the most recent invoice. If you look across the bottom they send one out every 30 days.  So for them to say they did not send them is a lie.  Additionally, the check was not mine.  The check was for the person placing the ad. I simply dropped off the check for a 3rd party. The account and the ad were not in my name.   There were no issues depositing "my" check because the check never came from me.  Additionally, the client who did write the check stated it cleared within 2 days and gave me the bank statement.  ALM is dishonest and cheats people.  They try to get away with as much as they can.  Avoid these scammers if you can.  They double dip and charge different parties for the same charges over and over hoping no one catches it.  If you do volume with these people go back and check your invoices, I'm sure you will find many discrepancies  as well.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ALM's claim they found no other evidence is [redacted]. One scam is a hard core scam. No excuses. Just like one murder is murder. There is no such thing as the murder only murdered one person and therefore there is nothing wrong. Ps. Not everyone person who have been p[redacted] will tell the story or know how to tell the public about it. As said, public reviews will be posted. This is not a threat; it is real action, my right and will definitely happen!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I have requested that I be taken off of their mailing list, yet I still receive messages from them that are completely erroneous to me. Furthermore, they send resumes to me (as I am a recruiter), however the resumes and candidate profile sent to me are completely off base for the areas I recruit in. I have requested and specifically submitted an unsubscribe request using their instructions three times and I am still receiving bad resumes and messages from them advertising their candidates. I never even signed up for their service in the first place. My email address is publicly listed, so I happen to believe they added me to their mailing list without my permission!Desired Settlement: I wish for this business to ceaase contacting me at once as I have requested several times already by following their instructions!

Business

Response:

[redacted] had requested to be taken off of our mailing list and we processed that request on October **, 2015. [redacted] was contacted by our CS Supervisor by email that same day informing him of that. We hope that we have satisfied his request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business mentioned that I was contacted by the CS supervisor via email about being taken off of their distribution list. This is a lie. I was never contacted by a CS supervisor about any such thing. Furthermore, If my request was processed correctly as of October **, how would they explain me still receiving resumes from them as of October [redacted]. I am still getting resumes via email from the address [redacted]. This is the very same address that I had made this complaint about in the first place.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted]

Business

Response:

When [redacted] replied that he was still receiving email alerts regarding "MyResume" we spoke to our IT department to make sure that his email has been removed from our database.He should not be receiving any more emails from ALM. We hope this satisfies [redacted] issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

ALM's customer service is terrible. They refuse to take an order even though we are prepared to pay over the phone by credit card. Their company is too compartmentalized. I was transferred many times to "right department" only to find out that I was speaking once again to the wrong person. Further, when I finally received the book in the mail, they shipped the wrong quantity of goods.

Review: I agreed to pay $359.88 for a 14 month subscription to the New York Law Journal and was provided a receipt to that affect after completing the transaction. However, my credit card was billed in the amount of $381.47. The company has ignored correspondence made in an attempt to resolve this amicably.Desired Settlement: At this time, I am requesting a cancellation and full refund due to this company's unethical billing practices. I am entitled to a full refund because Florida law requires companies with a no refund policy to provide clear notice to that effect and the company has not done so. The company also offered two month's free and I have not exceeded two months, so I have not received any benefit for my payment.

Business

Response:

On May **, 2014 a request to cancel the subscription and refund the balance to the customer. Credit card refunds have a normal processing time of 7-10 business days however we have pushed this forward to reduce waiting time for customer.

Additional questions or concerns regarding this matter should be sent to our Customer Service department at ###-###-####.

Regards,

Customer Service

Review: This enterprise operates a number of professional publications including Texas Lawyer. In the past several years, I have ordered a few books from this organization and received the product in a timely manner. After about a year, I began to receive automatic renewal notices in the mail stating that I had opted to receive new editions of the publications I have ordered in the past and this organization began to deliver books to my home. I immediately requested that the automatic renewals be disabled on my account and I refused delivery of their products in August of 2015. This organization made a second attempt of delivery for another product in October and have since continued to send collection notices to me. I refused the book and have never ordered nor received any products for which I received invoices.Desired Settlement: I'm requesting that this company cease and desist from all future automatic renewals and cease from all attempted collections of products which I neither ordered nor received.

Business

Response:

We are very sorry to hear the [redacted] received books that he did not wish to receive. We have removed him from our auto renew data base and he will not be receiving any more books from us.

Review: I find an advertisement on one of ALM’s website [redacted] Hired this expert named [redacted] and it turns out he is a scammer in the game for money from the very beginning. It is outrageous for him to take advantage of someone who is already in lots of pet loss pain and financial loss.

I reach out to ALM for some assistance and urge them to take the advertising off the site because it is very misleading to consumers. I send two emails to [redacted] and left two VM at ###-###-####, never got any response.

I tried to call the customer service at ###-###-####. The first time they were quite rude. Even I didn’t even say what I am asking for, simply after hearing the situation they y[redacted]d to me by saying they are not responsible for my loss and hang up. The second time I called them, I told them my situation and how bad it is for this expert advertised on their site to take advantage of someone who is suffering the loss of pets and filing lawsuits against vet malpractice. They showed more sympathy but told me to contact the dead number/email at [redacted] and ###-###-####. They can’t be of any further assistance. The third time I called them they again told me they can’t help since that is a different department. They put me through to the headquarter phone number: ###-###-####, which couldn’t go through anyway.

So ALM is certainly not very helpful and taking responsibility to protect consumers’ benefits. Their advertising is misleading and harmful to other consumers but they are not remedying it.Desired Settlement: 1. Mediate between [redacted] (their advertiser) and me to help me get my money that has been scammed back.

2. If the expert refuses to cooperate, ALM should take off [redacted] advertisement off their site immediately in order to protect future consumers.

Business

Response:

ALM apologizes for the customer [redacted]’s less than satisfactory experiences with ALM’s Customer Service personnel. ALM has addressed the issue with the [redacted] in order to better handle these matters in the future. Further, ALM appreciates the customer’s complaints regarding the third-party who advertised on an ALM website and is allegedly a “scammer.” Unfortunately, however, ALM lacks the resources to vet the veracity of third-party ads based upon a lone user’s experience. ALM will certainly note the complaint about this particular advertiser for future reference and will flag any future issues that are brought to our attention with respect to this advertiser. [redacted]ALM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Regarding this complaint, my response is a scam is a scam. There is no such thing as "Unfortunately, however, ALM lacks the resources to vet the veracity of third-party ads based upon a lone user’s experience." Even just a single scam is a bad strike. ALM is not taking consumer's benefit into first consideration but probably its own profit. They never responded to my email and phone calls to exemplify their care and responsibility to the bad content on their site. I am going to post ALM onto several consumer complaint websites and they will be publicly searchable to people. Thanks, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do apologize for the difficulty this woman had trying to get in contact with someone at ALM to discuss this issue, however we are taking no further action other than to re-review internal customer relations policies and make sure that proper protocols are followed.While we appreciate the complainant's position, ALM cannot review the legitimacy of every advertiser's operations. Notwithstanding that policy, ALM has reviewed the complainant's allegations here with respect to the advertiser's services and found no other evidence to support the allegations. However, should other information become available to ALM to support the complainant's allegations, ALM will take all prudent steps to satisfactorily resolve the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ALM's claim they found no other evidence is [redacted]. One scam is a hard core scam. No excuses. Just like one murder is murder. There is no such thing as the murder only murdered one person and therefore there is nothing wrong. Ps. Not everyone person who have been p[redacted] will tell the story or know how to tell the public about it. As said, public reviews will be posted. This is not a threat; it is real action, my right and will definitely happen!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,