Alma Viva

Alma Viva advertised the product as a free trial offer, no instructions arrived with the product. I was charged for both items. They sent me a product I did not order. I returned it to Canada. They credited me $50.00, but won't credit $49.95 plus $10.00 postage until I give them the postal tracking number. The US Postal Service does not give tracking numbers to out of country packages.

I spoke with the Las Vegas, New office numerous times but I don't know the dates.

Date problem occurred: When we received our credit card statement in mid- January. I was charged for:
2/08 Village Cream Skin Care $99.95
2/09 Village Cream Skin Care $ 89.95
These were both free trial samples
They both arrived in plastic sacks with no paper work or instructions.
Alma Viva told me I did not respond, so I was charged. Also, on the statement was /06 Village Cream Eye Serum $89.95. I did not order this. When I called about this they told me I could return it to Canada. I did. They refunded me $50.00 and said they would refund the $49.95 plus $10 postage when I gave them the postal tracking number. There is no postal tracking number for packages going to Canada.

The week of 11/25/19, I saw an ad on *** offering a trial sample of skin cream for $3.95. I started to enter my information and it said that my credit card could not be processed. I closed out of the application thinking that my credit card was not charged. Several days later, I received a call from someone asking for my credit card information. I told them that I was NO longer interested and DECLINED to give my credit card information. Later, I noticed 3 charges to my credit card account for over $200 -- which I have disputed. *** I have NEVER received any products from this company. I have NO idea how they farmed the credit card information after it said it was NOT processed. AND when someone did call me for my credit card number, I told them that I would NOT provide the credit card number and I was NOT interested in their products. After researching the company on the internet, I found that they list a New York address but operate out of Canada. The charge on my credit card shows "*** Skin Cream" -- not Alma Viva and lists the state of Nevada with a telephone number.

On 12/7 I saw an article on *** about *** leaving the Today Show to focus full time on her skin care line (ALMAVIVA) that was "taking off". Article stated for limited time you could get free sample by paying $3.95 for postage & handling. I requested sample and provided credit card info. Next click said: Add your FREE TRIAL bottle of Hydration just paying shipping of $4.95. I have saved links for pages and they do NOT contain additional disclosure information. Product names are ALMAVIVA - Advanced Wrinkle Control ($3.95) and EXTREME HYDRATION ($4.95)
I received both samples on 12/13.

On 12/23 my credit card company declined a charge of $89.95 from *** CC company instructed me to call vendor to obtain info because the link the company provided clearly described a "subscription order".

I called and explained there was no disclosure provided for a subscription order. AlmaViva representative was *** and ***. Said I had 14 days to return the product which I did not do. Now I needed to pay full price of $89.95. I was now responsible for the initial payments and to cover the shipping costs to return any unused portions. To resolve, I intended to return the product and walk away from the situation.

I was sent an email with return instructions but also with an offer that I could keep the items for only $19.95 each ("this will save you from the hassle of shipping it back")
The company provided this return address:
P.O. Box 1205
Toronto, ON M3J0L3

No company name was provided. This company is very vague about their name. Wasn't provided to credit card company either -- just the web address.
Original package and address is Miami FL. But return merchandise is shipping to Toronto, Ontario Canada.
Now that I am being asked to ship to Canada the entire transaction feels like a ***.
Product_Or_Service: ALMAVIVA advance Wrinkle Control & Extreme Hyd
Order_Number: 51082