A representative from Almand Brothers went out to the customers house to look at the problemWe contacted the concrete company to have one of their representatives go out and look at the issueOnce I have an answer from them I will contact Ms [redacted]
Almand Brothers went out to the property and were going to do the repairsWe did not do the repairs that day, we were going to go back but the [redacted] 's do not want us back at their property [redacted] Almand wants to stand by his work and wants to repair the concreteOnce spring arrives [redacted] will go out there personally and have the repairs done
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] 1/11/2015 - We accept the proposal to fix both the concrete and the caulking that was referneced in our original complaint.We are also requesting that we receive 2 weeks notice prior to the repair being done and that we be home at the time of the repair.
Almand Brothers sent Mr [redacted] a letter stating we would caulk the area needed and replace the concrete when we were in the areaWe will do the repairs before July 31, (weather permitted)
Almand Brothers did receive a phone call from Mr***I spoke to him on the phone and asked that he send pictures of the concrete that he has the complaint aboutWhen I spoke with him I informed him that [redacted] is out of the office due to full knee replacement surgery and once he got back to work I would have [redacted] go out and look at his propertyI did receive the pictures and informed Mr [redacted] of same
A representative from Almand Brothers went out to the customers house to look at the problemWe contacted the concrete company to have one of their representatives go out and look at the issueOnce I have an answer from them I will contact Ms [redacted]
Almand Brothers went out to the property and were going to do the repairsWe did not do the repairs that day, we were going to go back but the [redacted] 's do not want us back at their property [redacted] Almand wants to stand by his work and wants to repair the concreteOnce spring arrives [redacted] will go out there personally and have the repairs done
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] 1/11/2015 - We accept the proposal to fix both the concrete and the caulking that was referneced in our original complaint.We are also requesting that we receive 2 weeks notice prior to the repair being done and that we be home at the time of the repair.
Almand Brothers sent Mr [redacted] a letter stating we would caulk the area needed and replace the concrete when we were in the areaWe will do the repairs before July 31, (weather permitted)
Almand Brothers did receive a phone call from Mr***I spoke to him on the phone and asked that he send pictures of the concrete that he has the complaint aboutWhen I spoke with him I informed him that [redacted] is out of the office due to full knee replacement surgery and once he got back to work I would have [redacted] go out and look at his propertyI did receive the pictures and informed Mr [redacted] of same