Almanor Energy Plus Inc.

Original service call was on 10/20/2016 for plumbing stoppage. At that time [redacted] (the homeowner/Young daughter) complained of a slow flush and washing machine backing up. [redacted] used a hand toilet snake to clear toilet, problem was in the main line. There was no clean out therefore had to pull...

toilet and use power snake to clear stoppage, showed the homeowner the roots that were on the snake. Advised they had a root problem and would probably reoccur over time. All was good at that time. Observed 1 1/2" drain line on washing machine drain, informed homeowner code requires 2" line. Gave [redacted] an estimate to install new 2" line from washing machine to main line (approximately 10 feet) and install clean out outside of home on main line for the total sum of $1,650.00. We then went back out for a second time on 12/30/2016 for the same issue. At that time used a 150 foot fiberglass rod through 1 1/2" clean out located under home. Pulled back roots again and advised to have a clean out installed for easier access since this seems to be an ongoing problem. Homeowner at that time chose not to go with the clean out and hired an unlicensed friend to replace the entire line for $1,200.00. If the homeowner would have proceeded with the installation of the clean out 3 feet from the home our technician would have discovered the root ball. The homeowners mother came to our place of business and demanded a refund for both calls accusing [redacted] of not snaking anything but was not present at the time of either service call. [redacted] showed homeowner results of the roots at both service calls.Sent on: 4/14/2017 4:45:20 PM