DearRevdex.com: Weare writing concerning the customer's complaint We understand the customerwanted to return the no!no! before her days Due to the nature of the complaint, thecustomer’s account has been reviewedThecustomer placed the order through our call center on April **, During this call, she was given the dayMoney Back Guarantee (MBG) and was told about our day rule when she placedthe order The customer’s order wasdelivered to her on April **, 2015, and her day MBG will end on June **, Under the Guarantee, the customerhas days to return the unit for a refund of the purchase price If the customer keeps the unit for at leastdays of the days, we will return shipping both ways and refund theproduct price This was also indicatedon the packing slip when she received the orderThecustomer called in to return on May **, 2015, and was told she could return,but she would have to pay the postage to return We will allow the customer to return before herdays, however, we will only refund for the purchase priceWesincerely apologize for any inconveniencePlease have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance Thankyou, [redacted] RadiancyTeam
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed Please note that this information is providedon the same landing page, as the page that the credit card information isentered We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder Additionally, I have included ascreen shot of the payment informationOn this page, the customer enters name, address and credit cardinformation The payment schedule isincluded at the very bottom of this screen,Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service Thecustomer placed her order on February **, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when she placedthe order online Under the Guarantee,the customer has days to return the unit for a refund of the purchaseprice If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price Thecustomer called our customer service department on February [redacted] to cancel theorder, but at this point, the order could not be canceled She was told to call us as soon as thepackage was delivered and we would give her a return label to return the unit The customer’s package was delivered to heron March *, 2015, and her MBG ended May *, The customer did not contact us again untilMay ** At this point the customer wastold she could not return because she was outside of the MBG Additionally, the customer filed twochargebacks on April **, whichwere found in our favor The customeralso filed a chargeback on June **, which is still pendingWesincerely apologize to the customer; however, we cannot authorize a return fora refund because the customer is outside of the MBG Wewelcome any questions that he may havePlease feel free to contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistanceThankyou, [redacted] RadiancyTeam
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The No No company has never sent me a prepaid label to return their product so how can they expect me to pay for the shipping when I cancelled the order minutes after it was ordered because of their misleading advertisement that indicated a one time charge for $In the company's reply they have admitted that I contacted their Customer Service to cancel the order but now say they could not find the order but yet shipped it out anywayHow convenient and confusing this statement isAlso, I do understand their statement of a "charge back" in their favor as my credit card company refunded me the initial charge of $and have not allowed the No No company to bill my credit card for any other unauthorized chargesI do not know what this company is trying do hereAs I have stated before, if they what their product back they need to send me a prepaid label and they must stop any collections if they do not want me to proceed with a consumer complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed Please note that this information is providedon the same landing page, as the page that the credit card information isentered We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service Thecustomer placed his order on November **, 2014, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when he placed theorder online Under the Guarantee, thecustomer has days to return the unit for a refund of the purchaseprice If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price The customer’spackage was delivered to him on November **, 2014, and his MBG ended January**, The customer called onFebruary **, to return, but at this point, he was outside of the MBG Wesincerely apologize to the customer for any inconvenience We welcome any questions that he mayhave Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistanceThankyou, [redacted] RadiancyTeam
DearRevdex.com: Weare writing concerning the customer's complaint We understand the customerwanted to return her no!no! before her days and wanted return shippingrefunded to her We are unable torefund the customers shipping because she returned before her 45thdayDueto the nature of the complaint, the sales call was reviewed The customer placed the order through ourcall center on March **, 2015, and was given the day Money Back Guarantee(MBG), including information about returning before the days when she placedthe order The customer’s order wasdelivered to her on March **, 2015, and her day MBG ended on May **, Underthe Guarantee, the customer has days to return the unit for a refund of thepurchase price If the customer keepsthe unit for at least days of the days, we will return shipping both waysand refund the product priceAdditionally, when the customer called customer serviceon April *, for return instructions, she was told that we would not covershipping because she was returning before days This information was also included on thepacking slip when the customer received his package For reference, I have included a sample copyof the packing slipThepackage was received in our warehouse and on April **, the customer wasrefunded for the purchase price she paidWesincerely apologize for any inconveniencePlease have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance Thankyou, [redacted] RadiancyTeam
DearRevdex.com: Weare writing concerning the customer's complaint We understand the customerwanted to return the no!no! before her days Due to the nature of the complaint, thecustomer’s account has been reviewedThecustomer placed the order through our call center on April **, During this call, she was given the dayMoney Back Guarantee (MBG) and was told about our day rule when she placedthe order The customer’s order wasdelivered to her on April **, 2015, and her day MBG will end on June **, Under the Guarantee, the customerhas days to return the unit for a refund of the purchase price If the customer keeps the unit for at leastdays of the days, we will return shipping both ways and refund theproduct price This was also indicatedon the packing slip when she received the orderThecustomer called in to return on May **, 2015, and was told she could return,but she would have to pay the postage to return We will allow the customer to return before herdays, however, we will only refund for the purchase priceWesincerely apologize for any inconveniencePlease have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance Thankyou, [redacted] RadiancyTeam
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed Please note that this information is providedon the same landing page, as the page that the credit card information isentered We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder Additionally, I have included ascreen shot of the payment informationOn this page, the customer enters name, address and credit cardinformation The payment schedule isincluded at the very bottom of this screen,Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service Thecustomer placed her order on February **, 2015, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when she placedthe order online Under the Guarantee,the customer has days to return the unit for a refund of the purchaseprice If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price Thecustomer called our customer service department on February [redacted] to cancel theorder, but at this point, the order could not be canceled She was told to call us as soon as thepackage was delivered and we would give her a return label to return the unit The customer’s package was delivered to heron March *, 2015, and her MBG ended May *, The customer did not contact us again untilMay ** At this point the customer wastold she could not return because she was outside of the MBG Additionally, the customer filed twochargebacks on April **, whichwere found in our favor The customeralso filed a chargeback on June **, which is still pendingWesincerely apologize to the customer; however, we cannot authorize a return fora refund because the customer is outside of the MBG Wewelcome any questions that he may havePlease feel free to contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistanceThankyou, [redacted] RadiancyTeam
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The No No company has never sent me a prepaid label to return their product so how can they expect me to pay for the shipping when I cancelled the order minutes after it was ordered because of their misleading advertisement that indicated a one time charge for $In the company's reply they have admitted that I contacted their Customer Service to cancel the order but now say they could not find the order but yet shipped it out anywayHow convenient and confusing this statement isAlso, I do understand their statement of a "charge back" in their favor as my credit card company refunded me the initial charge of $and have not allowed the No No company to bill my credit card for any other unauthorized chargesI do not know what this company is trying do hereAs I have stated before, if they what their product back they need to send me a prepaid label and they must stop any collections if they do not want me to proceed with a consumer complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
DearRevdex.com: Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer Our goal is tomake sure that our visitors turn into well-informed buyers When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed Please note that this information is providedon the same landing page, as the page that the credit card information isentered We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service Thecustomer placed his order on November **, 2014, and was given the terms andconditions, as well as the day Money Back Guarantee (MBG) when he placed theorder online Under the Guarantee, thecustomer has days to return the unit for a refund of the purchaseprice If the customer keeps the unitfor at least days of the days, we will return shipping both ways andrefund the product price The customer’spackage was delivered to him on November **, 2014, and his MBG ended January**, The customer called onFebruary **, to return, but at this point, he was outside of the MBG Wesincerely apologize to the customer for any inconvenience We welcome any questions that he mayhave Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistanceThankyou, [redacted] RadiancyTeam
DearRevdex.com: Weare writing concerning the customer's complaint We understand the customerwanted to return her no!no! before her days and wanted return shippingrefunded to her We are unable torefund the customers shipping because she returned before her 45thdayDueto the nature of the complaint, the sales call was reviewed The customer placed the order through ourcall center on March **, 2015, and was given the day Money Back Guarantee(MBG), including information about returning before the days when she placedthe order The customer’s order wasdelivered to her on March **, 2015, and her day MBG ended on May **, Underthe Guarantee, the customer has days to return the unit for a refund of thepurchase price If the customer keepsthe unit for at least days of the days, we will return shipping both waysand refund the product priceAdditionally, when the customer called customer serviceon April *, for return instructions, she was told that we would not covershipping because she was returning before days This information was also included on thepacking slip when the customer received his package For reference, I have included a sample copyof the packing slipThepackage was received in our warehouse and on April **, the customer wasrefunded for the purchase price she paidWesincerely apologize for any inconveniencePlease have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance Thankyou, [redacted] RadiancyTeam