Mrand Mrs [redacted] did in fact purchase an “as is” vehicle on September 25, As such, it is represented and marketed as a vehicle that is safe to drive at the time of purchase, meets the New York state requirements and passes a New York State safety inspection No representation was made as to any other component or function on the vehicle At time of sale and at delivery, both the salesperson and Manager Tom M***, explained the pre- auction program to the customerOn delivery, the customer and salesperson both tried to make the blue tooth work, however, were not able to connect Again, the salesperson explained the pre- auction program and that it may or may not work properly The customer stated they were in a hurry and would try to make it work later by themselves and took delivery of the vehicle Following a telephone complaint made by the customer regarding the Bluetooth concern, MrM [redacted] called the customer and again, reiterated Northtown’s positionNorthtown Lexus declines to repair or address the costs of this item, however as a goodwill measure we are willing to participate at a level of $for an aftermarket alternative This would be provided upon installation and concurrence by the customerPlease let me know if any additional information is required Sincerely, Bill H***
Mrs [redacted] presented the vehicle for service, authorized $of services and signed for the repairsMr [redacted] was present at the time of piand disputed the charges Mrs [redacted] had approved.Northtown Toyota removed the disputed charges, apologized for the confusion and Mr*** paid an invoice of $ The "oil change" is one of items on threpair order and we would question what is "in dispute" as the charges were adjusted while the customer was present Please let me know if additional information would be helpful Bill ***
Mrand Mrs [redacted] did in fact purchase an “as is” vehicle on September 25, As such, it is represented and marketed as a vehicle that is safe to drive at the time of purchase, meets the New York state requirements and passes a New York State safety inspection No representation was made as to any other component or function on the vehicle At time of sale and at delivery, both the salesperson and Manager Tom M***, explained the pre- auction program to the customerOn delivery, the customer and salesperson both tried to make the blue tooth work, however, were not able to connect Again, the salesperson explained the pre- auction program and that it may or may not work properly The customer stated they were in a hurry and would try to make it work later by themselves and took delivery of the vehicle Following a telephone complaint made by the customer regarding the Bluetooth concern, MrM [redacted] called the customer and again, reiterated Northtown’s positionNorthtown Lexus declines to repair or address the costs of this item, however as a goodwill measure we are willing to participate at a level of $for an aftermarket alternative This would be provided upon installation and concurrence by the customerPlease let me know if any additional information is required Sincerely, Bill H***
Mrs [redacted] presented the vehicle for service, authorized $of services and signed for the repairsMr [redacted] was present at the time of piand disputed the charges Mrs [redacted] had approved.Northtown Toyota removed the disputed charges, apologized for the confusion and Mr*** paid an invoice of $ The "oil change" is one of items on threpair order and we would question what is "in dispute" as the charges were adjusted while the customer was present Please let me know if additional information would be helpful Bill ***