Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please adjust my payment to $a month per my contract You are adding the late charge into my payment, per the note this should not happen My payment should be 2% of the maximum balance until fully paid off Please read my note and you will see I am correct I expect the late charges to be adjusted as well as the higher payment is what got me behind Regards, [redacted] ***
April 14,2017Revdex.comHoliday DriveSuite 220Pittsburgh PA 15220Attention: [redacted] RE; ID# [redacted] ear Ms [redacted] ;This correspondence is in response to the update submitted by the borrower for case number [redacted] .A response letter was sent to the borrower today to let him know we appreciate that he contacted our office to let us know he felt our billing statement was confusingThe Bank does review customer complaints in order to identify improvement areas in which we can make information easier to understandIn this instance, we do appreciate his position.To avoid further issues, we are adjusting his bill going forward and waived the prior late charges.The letter clarified that all payments received were applied only to amounts dueAt no point were any portion of payments applied to late charges, nor had the Bank prohibited payments from being satisfied because late charges were not paid.Sincerely,Vicki R [redacted] Assistant Vice President [redacted]
February 7, 2018Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Re: [redacted] ID# [redacted] Dear [redacted] ,The letter of complaint that was sent to James M [redacted] , President of Dollar Bank, was forwarded to my attention for research and responseI offer the following to you.On April 13, 2015, [redacted] opened a Month IRA with Dollar BankAt the time, he would have be given a disclosure explaining his IRA, along with a fee schedule showing all charges that could be assessed to the account,A $Annual Fee was charged to the IRA in February 2017, as it had been the prior yearPer the customer’s request, the $Annual Fee was waived in as a customer serviceHowever, it is an annual fee that is charged to all Cleveland customers and the customer was aware of the charge.In May 2017, Dollar Bank received a request from [redacted] Bank asking that the funds from an IRA belonging to our mutual client be transferred to their institutionWe completed the request accordinglySince the IRA was not open for the full term of months, the customer incurred an Early Withdrawal Penalty of $11.16.Furthermore, when a customer decides to transfer an IRA account to another financial institution via Dollar Bank’s assistance, instead of dosing the account and handling the matter on their own, Dollar Bank charges a $Trustee Transfer feeThe charge is listed on the fee schedule that is given at account openingThe $Trustee Transfer fee was assessed to Mr [redacted] since Dollar Bank completed the customer’s transfer request.That being said, the Vice President in our Branch Support department reviewed the customer’s account and, due to his overall relationship with Dollar Bank, agreed to reimburse the $that was charged to the IRAThose funds were deposited into the customer’s checking account on February 6, 2018.If you have any additional questions regarding the matter, please contact me at the telephone number below.Sincerely,Heather * P [redacted] Assistant Vice PresidentProblem Resolution OfficeDollar Bank [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please adjust my payment to $a month per my contract You are adding the late charge into my payment, per the note this should not happen My payment should be 2% of the maximum balance until fully paid off Please read my note and you will see I am correct I expect the late charges to be adjusted as well as the higher payment is what got me behind Regards, [redacted] ***
April 14,2017Revdex.comHoliday DriveSuite 220Pittsburgh PA 15220Attention: [redacted] RE; ID# [redacted] ear Ms [redacted] ;This correspondence is in response to the update submitted by the borrower for case number [redacted] .A response letter was sent to the borrower today to let him know we appreciate that he contacted our office to let us know he felt our billing statement was confusingThe Bank does review customer complaints in order to identify improvement areas in which we can make information easier to understandIn this instance, we do appreciate his position.To avoid further issues, we are adjusting his bill going forward and waived the prior late charges.The letter clarified that all payments received were applied only to amounts dueAt no point were any portion of payments applied to late charges, nor had the Bank prohibited payments from being satisfied because late charges were not paid.Sincerely,Vicki R [redacted] Assistant Vice President [redacted]
February 7, 2018Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Re: [redacted] ID# [redacted] Dear [redacted] ,The letter of complaint that was sent to James M [redacted] , President of Dollar Bank, was forwarded to my attention for research and responseI offer the following to you.On April 13, 2015, [redacted] opened a Month IRA with Dollar BankAt the time, he would have be given a disclosure explaining his IRA, along with a fee schedule showing all charges that could be assessed to the account,A $Annual Fee was charged to the IRA in February 2017, as it had been the prior yearPer the customer’s request, the $Annual Fee was waived in as a customer serviceHowever, it is an annual fee that is charged to all Cleveland customers and the customer was aware of the charge.In May 2017, Dollar Bank received a request from [redacted] Bank asking that the funds from an IRA belonging to our mutual client be transferred to their institutionWe completed the request accordinglySince the IRA was not open for the full term of months, the customer incurred an Early Withdrawal Penalty of $11.16.Furthermore, when a customer decides to transfer an IRA account to another financial institution via Dollar Bank’s assistance, instead of dosing the account and handling the matter on their own, Dollar Bank charges a $Trustee Transfer feeThe charge is listed on the fee schedule that is given at account openingThe $Trustee Transfer fee was assessed to Mr [redacted] since Dollar Bank completed the customer’s transfer request.That being said, the Vice President in our Branch Support department reviewed the customer’s account and, due to his overall relationship with Dollar Bank, agreed to reimburse the $that was charged to the IRAThose funds were deposited into the customer’s checking account on February 6, 2018.If you have any additional questions regarding the matter, please contact me at the telephone number below.Sincerely,Heather * P [redacted] Assistant Vice PresidentProblem Resolution OfficeDollar Bank [redacted]