Almon Associates

This is our response to the complaint number [redacted] from Mr [redacted] At our self storage facility if a tenant is thirty days past due on their account they cannot make an online paymentOur online payment system will not permit it to happenAM the tenant has to do is call the Property Manager at the self storage site that he is utilizing and make a payment over the phone with his credit cardOur Property Manager attempted to call this tenant in regard to their payment a number of times and left messages each time they called in regard to making a payment over the phone or by mailThe tenant never return any of the calls and is still past dueThe tenant always has the option of mailing the payment to our site vial mail or phoneWe take checks, cash and money orders in addition to credit and debit cardsWe would be happy to accept any type of payment from this tenantThat is our response to Mr, [redacted] 's complaint if you need further information please contact me at the phone and email contacts listed belowAlso please remove [redacted] as our contact for Revdex.com complaintsPlease add me for the time being as the contact for Guardian Storage.Thank you,Mary ***

From: [redacted] >Date: Tue, Feb 9, at 1:PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint # [redacted] To: Revdex.com < [redacted] In view of the information you provided from Guardian I stipulated in my complaint that we neither have the $nor are we able to take a loan outWe tried to get a loan but was turned downWe are willing to pay the $Our good faith payments of a monthly negotiated amount deducted from our account is all we can doWe do not have a $ready cashAt the time Guardian proposed the $I thought we could get a loanBut all to no avail as we have been turned down by several lendersPlease intercede on our behalf and offer the company the monthly payment option I proposed aboveThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12698101, and find that this resolution is satisfactory to me. However, I would like clarity on two questions:I have already been charged the increased rate for February. Will the difference be returned to my credit card for February?can you clarify the date that the second increase in rate will take place? Thank you
Regards,
*** ***

As stated in the complaint, we did convert our non-climate control 3rd floor to a climate control environment because of the demand at our Fox Chapel location Our practice when we do a conversion of this type is to offer the tenant to move to a
non-climate control space, if they chooseIf they decide to stay in the unit that is now climate control, we increase the rent in two separate increments six months apart, giving a thirty-day notice for each increase The tenant is asking that we not raise the rent for months and we are willing to work with him however, we cannot extend the non-climate control rate for that long of a periodWe could offer him an extension of months leaving his rent in the amount of $until June 1, We pride ourselves on Customer Service and hope that the tenant would be satisfied with our offer to keep his rent at the current rate for the additional three months I have attached a copy of the letter that was sent to the tenant on December 18, Thank You

This tenant has been leasing from our company since 2010. The tenant started becoming habitually late in and has been behind on her unit rent for over one yearGuardian has waived numerous late fees over the last two years. In we waived months of late fees and in we waived months of late fees. A payment was made on 11/3/in the amount of $which was returned by the bank on 11/6/reason for return: Unable to locate accountOn 12/11/the tenant gave us a check from a different bank account to replace the 11/03/check Our property manager called the bank before processing to verify funds and the bank said the account did not existOn January 22, our Operations Specialist named in the Revdex.com complaint called the tenant telling her that we would try and work with her regarding her past due account so the account did not go to public sale or go before the magistrate due to the tenant writing checks on closed accounts. The tenant and our Operations Specialist decided on an amount of $and then she could then remove her items from the storage unitThe tenant agreed and was asked how much time was needed and her response was she would be able to pay and remove all of the items from her storage unit by January 29, Considering the good faith efforts we have made over the years in waiving late fees to help keep this tenant current we were not happy that the tenant filed a complaint with the Revdex.com especially since the tenant has written two checks on closed accounts. At this point this is not really a matter for the Revdex.com but for the local magistrate

This is our response to the complaint number [redacted] from Mr. [redacted] At our self storage facility if a tenant is thirty days past due on their account they cannot make an online payment. Our online payment system will not permit it to happen. AM the tenant has to do is call the Property...

Manager at the self storage site that he is utilizing and make a payment over the phone with his credit card. Our Property Manager attempted to call this tenant in regard to their payment a number of times and left messages each time they called in regard to making a payment over the phone or by mail. The tenant never return any of the calls and is still past due. The tenant always has the option of mailing the payment to our site vial mail or phone. We take checks, cash and money orders in addition to credit and debit cards. We would be happy to accept any type of payment from this tenant. That is our response to Mr, [redacted]'s complaint.   if you need further information please contact me at the phone and email contacts listed below. Also please remove [redacted] as our contact for Revdex.com complaints. Please add me for the time being as the contact for Guardian Storage.Thank you,Mary [redacted]

From: [redacted]>Date: Tue, Feb 9, 2016 at 1:13 PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint #[redacted]To: Revdex.com <[redacted]
In view of the information you provided from Guardian I...

stipulated in my complaint that we neither have the $1000 nor are we able to take a loan out. We tried to get a loan but was turned down. We are willing to pay the $1000. Our good faith payments of a monthly negotiated amount deducted from our account is all we can do. We do not have a $1000 ready cash. At the time Guardian proposed the $1000 I thought we could get a loan. But all to no avail as we have been turned down by several lenders. Please intercede on our behalf and offer the company the monthly payment option I proposed above. Thank you.