Almonte Fallago Group LTD

We never took responsibility for the scratch but are trying to resolve the issue out of good will as we can not prove we did not cause it We offered to cover the $repair quote he had as a sign of good will he did not accept the offer so we have contacted our insurance company to deal with it as that is what insurance is for .I have put it through my insurance and it has been approved the customer has been advised of this and does not seem to understand that an insurance claim must go through a certain procedure .I have received multiple emails from the customer asking for me to pay his deductible but I have been advised by my insurance company not to respond as it will just confuse the issue as they are already dealing with it .In the last year we have had over hundred veichle come through the shop and this is the first issue such as this we have ever encountered we have done all we can on our end of things and it is now being dealt with by the insurance company

We never took responsibility for the scratch but are trying to resolve the issue out of good will as we can not prove we did not  cause it . We offered to cover the $160 repair quote he had as a sign of good will he did not accept the offer so we have contacted our insurance company to deal...

with it as that is what insurance is for .I have put it through my insurance and it has been approved the customer has been advised of this and does not seem to understand that an insurance claim must go through a certain procedure .I have received multiple emails from the customer asking for me to pay his deductible but I have been advised by my insurance company not to respond as it will just confuse the issue as they are already dealing with it .In the last year we have had over 500 hundred veichle come through the shop and this is the first issue such as this we have ever encountered we have done all we can on our end of things and it is now being dealt with by the insurance company .