Almost Everything Auto Body Repair & Paint

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@Almost-Everything.com I apologized to the customer and returned his vehicle to himWe did not charge for the paint job Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/30) */ 6-30- Sent via email: Hello [redacted] Yesterday, the owner (***) from Auto Anything Painting reached out to me in effort to resolve Revdex.com Complaint Case# XXXXXXXXHe was extremely apologetic for not meeting my expectations and proposed to settle the dispute without arbitration Hence, I accepted ***'s offer to not pay the remaining balance on the $estimate and use the money for rework at the paint shop of my choiceI accepted the vehicle and was politely given the keys, apology and handshake [redacted] was genuinely concerned about my satisfaction as a customerWorking in product development, I understand that all project don't come out as plannedTherefore, I consider my claim resolved and would like for the Revdex.com to expunge or document the case as a positive outcome Thank you for taking the time to resolve my claim Have a Wonderful Day! [redacted] Mechanical Engineer

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@Almost-Everything.com I apologized to the customer and returned his vehicle to himWe did not charge for the paint job Initial Consumer Rebuttal 6-30- Sent via email: Hello [redacted] Yesterday, the owner (***) from Auto Anything Painting reached out to me in effort to resolve Revdex.com Complaint Case# XXXXXXXXHe was extremely apologetic for not meeting my expectations and proposed to settle the dispute without arbitration Hence, I accepted ***'s offer to not pay the remaining balance on the $estimate and use the money for rework at the paint shop of my choiceI accepted the vehicle and was politely given the keys, apology and handshake [redacted] was genuinely concerned about my satisfaction as a customerWorking in product development, I understand that all project don't come out as plannedTherefore, I consider my claim resolved and would like for the Revdex.com to expunge or document the case as a positive outcome Thank you for taking the time to resolve my claim Have a Wonderful Day! [redacted] Mechanical Engineer

Initial Business Response /* (1000, 5, 2014/04/02) */
Here's our response to Revdex.com Case *** *** ***
3/31/2014Shop receives letter from Revdex.com with customer complaints about overspray in engine compartment and on wheels, unrepaired dents and paint missing on bottom of bumpersWe
left a message for the customer asking him to contact us so that we can understand and hopefully resolve these issuesPrior to receiving the Revdex.com letter, we were not aware of the customer's concerns about overspray or dents and we believed that we had completed all of the work that the customer had contracted us to doWe are happy to clean any overspray on the wheels or in the engine bay and to fix any dents that we contracted to fix but may have neglectedThe shop masks the engine bay and wheels prior to paint so there should not be overspray in these areasHowever it is common for there to be dust that is generated during the pre-paint sanding process to get on and in the car including in the engine compartment & on the wheelsThis is usually removed during detailing but the customer requested to picar "as-is," prior to detailing and understood that detailing had not been performedSo we believe it is likely that there is dust in these areasThe customer did raise the issue that he wanted paint on areas under the car on the bottoms of the bumpersIn this case, we had explained to the customer before the vehicle was painted that there was additional cost to paint the bumpers off the car in order to get paint on the areas that would be underneath the car and inaccessible when the bumpers were installedThe customer declined this work due to the additional costWe reminded the customer that he had declined this work when he raised the issue again after work was completed
4/1/2014Customer returned our callHe said that he is not interested in getting fixes for any of his complaints, he just wants a financial settlementHe has not yet specified how much he is looking forI asked customer to return with car so that I could understand the complaintsCustomer agreed to return at his convenienceWhen we are able to inspect vehicle we can determine if warranty or refund can be appliedCustomer's warranty provides for repair of defects due to Almost Everything's workmanship or materials during the warranty period and Almost Everything stands by our warranty and workmanship
Please see before & after photos and work orders, attached
Please note that customer procured his own parts and installed them himselfCustomer also came to the shop and removed lights & trim from vehicleCustomer re-installed lights & trim after retrieving the vehicle
*** ***
Almost Everything
Car Paint, Auto Body & Collision Repair
XXX-XXX-XXXX
www.AutoBodyFremont.com

Initial Business Response /* (1000, 5, 2015/06/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@Almost-Everything.com
I apologized to the customer and returned his vehicle to him. We did not charge for the paint job.
Initial Consumer Rebuttal /*...

(2000, 7, 2015/06/30) */
6-30-15
Sent via email:
Hello [redacted]
Yesterday, the owner ([redacted]) from Auto Anything Painting reached out to me in effort to resolve Revdex.com Complaint Case# XXXXXXXX. He was extremely apologetic for not meeting my expectations and proposed to settle the dispute without arbitration.
Hence, I accepted [redacted]'s offer to not pay the remaining balance on the $5000 estimate and use the money for rework at the paint shop of my choice. I accepted the vehicle as-is and was politely given the keys, apology and handshake.
[redacted] was genuinely concerned about my satisfaction as a customer. Working in product development, I understand that all project don't come out as planned. Therefore, I consider my claim resolved and would like for the Revdex.com to expunge or document the case as a positive outcome.
Thank you for taking the time to resolve my claim.
Have a Wonderful Day!
[redacted]
Mechanical Engineer

Initial Business Response /* (1000, 5, 2015/06/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@Almost-Everything.com
I apologized to the customer and returned his vehicle to him. We did not charge for the paint job.
Initial Consumer...

Rebuttal /* (2000, 7, 2015/06/30) */
6-30-15
Sent via email:
Hello [redacted]
Yesterday, the owner ([redacted]) from Auto Anything Painting reached out to me in effort to resolve Revdex.com Complaint Case# XXXXXXXX. He was extremely apologetic for not meeting my expectations and proposed to settle the dispute without arbitration.
Hence, I accepted [redacted]'s offer to not pay the remaining balance on the $5000 estimate and use the money for rework at the paint shop of my choice. I accepted the vehicle as-is and was politely given the keys, apology and handshake.
[redacted] was genuinely concerned about my satisfaction as a customer. Working in product development, I understand that all project don't come out as planned. Therefore, I consider my claim resolved and would like for the Revdex.com to expunge or document the case as a positive outcome.
Thank you for taking the time to resolve my claim.
Have a Wonderful Day!
[redacted]
Mechanical Engineer