Almquist Flowerland

I am responding to complaint # [redacted] filed on 7/18/by [redacted] The mower in question was purchased by her mother on June 6, [redacted] 's mother called to say that her mower would not startI explained to [redacted] mother that her mower is under warranty and that if she took it to an autherized service center the warranty would cover anything that was not concidered wareI gave her the number to Weber Motors in West Texas who is an autherized service centerShe said ok and thanked me for the informationAbout a week later [redacted] (the daughter) called the storeShe was very upset that her parents would have to take the mower to the shopI explained to her that this is how the warranty worksI told her that she could find this information in the book that was given to her mother at the time of purchaseI also gave her my direct number to [redacted] and to [redacted] my sales repI apologized for the incovience but explained that we do not have a service truck to pick up the mower and transport it to the shop in West, TexasShe became very upset and said that we were taking their money and not standing behind our productI told her I was very sorry she felt that way, and again explained that we are not certified to work on mowers and it was really out of my handsSims Home Center takes pride in assisting our customersWe go above and beyond when we canUnfortunatly, in this case there was nothing we could do to resolve this situationI feel bad that they do not have the ability to take their mower to the shop in West, Texas, However, There are not many places anymore that will pick up a mower to take it to the shopI have attached copies of the information that was given to our customerSincerely, [redacted]