Almustafa Market

Initial Business Response / [redacted] (1000, 8, 2015/08/10) */ Based on the complaint filed against us, the customer left out important details that explains why we did not agree to take back the meat that was purchasedFirst of all, every customer is able to choose which package of meat they want, and can ask for a different package, with no questions asked during the purchaseAlso, based on our store policy, we do not accept returned meat if it has exceeded one hourThe man had bought the meat and kept it over three days which wouldn't allow for us to take it back [redacted] purchased the meat on a Saturday, July 4th, then claimed to put it in a refrigerator on Monday July 6th, then decided to return the packaged meat on the same dayOn every receipt that is printed, it says on the bottom that we will not accept any meat that exceeds one hour after the time of purchase, and all returns have to be made with a receiptWe asked for a receipt, to explain why we couldn't take it backHe didn't have oneThen the customer started acting irrationally, and threats to call the police [redacted] even made calls to us, cussing and threatening to harm the ownerWhen [redacted] started doing this, we immediately stopped all business with him [redacted] brought a police officer with him, and said to the police officer that, [redacted] the store owner, was harassing him [redacted] also said to the police officer that we wouldn't take back his packaged meatThe police officer sided with us, and said that based on our policy, we weren't obligated to take it back in the first placeIf an apology is to be given, then it should be from [redacted] , and not [redacted] the store owner Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response of this business owner is full of information 1- when we purchased the meat we kept it in the fridge right away, we did not put it in the fridge two days laterThat is a misconception and it is obvious that no one keep the meat out of the fridge for two days in this summer daysWe believe the meat was not stored properly at the store and once we got it went bad very quickly 2- when my wife went back on Monday to return the meatThe business owner [redacted] did not give her a chance to look for her receiptHe just snapped and started cussing at her with no respect for a womanShe had to leave the store immediately afraid of physical up use 3- She called me at work and I called the store and asked to talk to the storeowner [redacted] to understand the situation, but as soon as he knew who I am, he started cussing and using foul language, which forced me to hang up on him and never called backHis claim of threatening to harm him is a total illusory After hanging up on him I called my wife and asked her to call the police and file an up use report 4- My wife called the police for an up use case, not about returning the meatThe storeowner has an out of control angerHe used profanity language in front her and year old kidsShe had to leave the store quickly afraid of physical up useShe called the police to report it 5- The1-hour returns policy is absolutely unemployableBy the time you get your grocery home the one-hour is over and you are screwedIt is only done to have an excuse for not returning anything It is obvious from the store's response and the store policy, the owner has no clue in businessthe store has very little to offerNo merchandise, no employable store policy, and no customer service Final Business Response / [redacted] (4000, 13, 2015/08/26) */ We will no longer be responding to a to this kind of prolonged allegationA refund and apology will not be given, and this will be the final response to this matterOur store policy indicates that all returns must be accompanied by a receiptThe customer did not have a receipt, at the time of her arrival [redacted] is not the store ownerHe is one of the best employees we haveFor a customer to come and make these claims to one of our employees is not acceptable Please be aware this is the final response, and will no longer be delegating such matters

Initial Business Response /* (1000, 8, 2015/08/10) */
Based on the complaint filed against us, the customer left out important details that explains why we did not agree to take back the meat that was purchased. First of all, every customer is able to choose which package of meat they want, and can...

ask for a different package, with no questions asked during the purchase. Also, based on our store policy, we do not accept returned meat if it has exceeded one hour. The man had bought the meat and kept it over three days which wouldn't allow for us to take it back. [redacted] purchased the meat on a Saturday, July 4th, then claimed to put it in a refrigerator on Monday July 6th, then decided to return the packaged meat on the same day. On every receipt that is printed, it says on the bottom that we will not accept any meat that exceeds one hour after the time of purchase, and all returns have to be made with a receipt. We asked for a receipt, to explain why we couldn't take it back. He didn't have one. Then the customer started acting irrationally, and threats to call the police. [redacted] even made calls to us, cussing and threatening to harm the owner. When [redacted] started doing this, we immediately stopped all business with him.
[redacted] brought a police officer with him, and said to the police officer that, [redacted] the store owner, was harassing him. [redacted] also said to the police officer that we wouldn't take back his packaged meat. The police officer sided with us, and said that based on our policy, we weren't obligated to take it back in the first place. If an apology is to be given, then it should be from [redacted], and not [redacted] the store owner.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response of this business owner is full of false information.
1- when we purchased the meat we kept it in the fridge right away, we did not put it in the fridge two days later. That is a misconception and it is obvious that no one keep the meat out of the fridge for two days in this summer days. We believe the meat was not stored properly at the store and once we got it went bad very quickly.
2- when my wife went back on Monday to return the meat. The business owner [redacted] did not give her a chance to look for her receipt. He just snapped and started cussing at her with no respect for a woman. She had to leave the store immediately afraid of physical up use.
3- She called me at work and I called the store and asked to talk to the storeowner [redacted] to understand the situation, but as soon as he knew who I am, he started cussing and using foul language, which forced me to hang up on him and never called back. His claim of threatening to harm him is a total illusory.
After hanging up on him I called my wife and asked her to call the police and file an up use report.
4- My wife called the police for an up use case, not about returning the meat. The storeowner has an out of control anger. He used profanity language in front her 4 and 5 year old kids. She had to leave the store quickly afraid of physical up use. She called the police to report it.
5- The1-hour returns policy is absolutely unemployable. By the time you get your grocery home the one-hour is over and you are screwed. It is only done to have an excuse for not returning anything.
It is obvious from the store's response and the store policy, the owner has no clue in business. the store has very little to offer. No merchandise, no employable store policy, and no customer service.
Final Business Response /* (4000, 13, 2015/08/26) */
We will no longer be responding to a to this kind of prolonged allegation. A refund and apology will not be given, and this will be the final response to this matter. Our store policy indicates that all returns must be accompanied by a receipt. The customer did not have a receipt, at the time of her arrival. [redacted] is not the store owner. He is one of the best employees we have. For a customer to come and make these claims to one of our employees is not acceptable.
Please be aware this is the final response, and will no longer be delegating such matters.