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ALocksmith24hour.com Reviews (2)

Review: The date of service was 7/2/14. I needed a lock replaced and bolt on my front door. I asked for an itemized bill, I was told it would come in mail. I was supposed to receive a 15%discount with it. I have received neither. The lock was not properly installed. Locksmith came back to fix, he was supposed to bring the above mentioned but did not. I have called a total of 7 times. Finally my daughter called and was told that I would receive a 25% discount and the receipt. I have still not received either. I have been lied to from the beginning. The first question I asked when I called was if they were [redacted] approved, I was told they were. I feel that I have been taken outrageously advantaged of because of my disability. $561 for a lock, ridiculous!Desired Settlement: I need an itemized receipt and appropriate refund.

Review: My mother and I bought a townhouse three month ago at [redacted] MD [redacted]. Because the house has 3 doors and we just received one key, for security reasons, we decided to change the locks ( two locks for each door: main , kitchen and basement).

I called a locksmith and when he arrived at the house I asked him about the cost and I understood that the cost for each lock would be 65 $ each , which I accepted. However , when he finished his work he wrote the invoice and showed it to me with the total amount of ONE THOUSAND SIX HUNDRED NINE DOLLARS ( 1609 $ ).

Because we are not American and not familiar with the prices here we accepted in good faith to pay the amount shown in the invoice with the [redacted] credit card of my mother [redacted]. However we asked him why he was charging us with that huge amount of money ( considering also that he finished the work in less that 45 min. ) and he told us that those locks are the most secure locks around the country , which ( we figure it out later ) is totally false (the locks have not even the manufacturer name printed, the technician did not show in any moment the original box packages of the locks before or after the installation and left the house with the old original locks inside a bag saying that he will discharge them).

When we told our friends about it , all of them told us that it was outrageous and we had to make a complain to the Revdex.com ( Revdex.com ).

Evidently this man abused of our ignorance about lock prices and collected an exorbitant amount of money for a work we estimated to be of around 550 $ at the most.

To make matters worse one of the locks did not work after just four days being installed ( the key is not getting through ) and when the same technician came to fix it , he pointed out because of the dust inside the lock, it did not work, then he argued with the painter and left the house without fixing the lock.

After all of this my mother filed a complaint with the [redacted] and got the money (1609 $) refunded , nevertheless the locksmith is insisting to charge her the same amount of money without any correction whatsoever of the bill by send us a debt collector letter.

Please Revdex.com help us to get this issue solved with fairness as soon as possible.Desired Settlement: Locks are of not the value they say. Locks are poor quality.

We want to return the locks.

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Description: Locks & Locksmiths

Address: PO Box 2092, Rockville, Maryland, United States, 20847-2092

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